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Windows 7: AMD driver v12.3 causes BSOD

14 Apr 2012   #11
BrianBoi

Windows 7 Ultimate 64bit
 
 

ah sorry about that, please let me know if this works....




Attached Files
File Type: zip 041412-30187-01.zip (30.1 KB, 6 views)
My System SpecsSystem Spec
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14 Apr 2012   #12
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Still a 116 error.

Did you work through these steps?


Quote:
* If playing with video driver versions hasn't helped, make sure the box is not overheating.
Quote:


* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.


* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


If so, it might be as simple as dust buildup and subsequently inadequate cooling.


* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
My System SpecsSystem Spec
14 Apr 2012   #13
BrianBoi

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by JMH View Post
Still a 116 error.

Did you work through these steps?


Quote:
* If playing with video driver versions hasn't helped, make sure the box is not overheating.
Quote:


* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.


* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


If so, it might be as simple as dust buildup and subsequently inadequate cooling.


* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
Yes I have tried these steps before and now with this current problem.... no difference, the driver wont even install in the first place. As I mentioned, when I am able to game, the card runs @ 65dergreesC
My System SpecsSystem Spec
.

14 Apr 2012   #14
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by BrianBoi View Post
Quote   Quote: Originally Posted by JMH View Post
Still a 116 error.

Did you work through these steps?


Quote:
* If playing with video driver versions hasn't helped, make sure the box is not overheating.
Quote:


* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.


* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


If so, it might be as simple as dust buildup and subsequently inadequate cooling.


* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
Yes I have tried these steps before and now with this current problem.... no difference, the driver wont even install in the first place. As I mentioned, when I am able to game, the card runs @ 65dergreesC
So you have tried it with another video card right?
My System SpecsSystem Spec
14 Apr 2012   #15
BrianBoi

Windows 7 Ultimate 64bit
 
 

[/QUOTE]So you have tried it with another video card right?[/QUOTE]

No I have not, Mainly because I have not been able to "borrow" another graphics card and the only other way would be to buy a new one...
My System SpecsSystem Spec
14 Apr 2012   #16
zigzag3143

Win 8 Release candidate 8400
 
 

So you have tried it with another video card right?[/QUOTE]

No I have not, Mainly because I have not been able to "borrow" another graphics card and the only other way would be to buy a new one...[/QUOTE]

The only reason I mentioned it was to illustrate the fact you need to do all the possible things in the 116 list.

Might be a driver, or power, heat, configuration issue, or the card itself.
My System SpecsSystem Spec
14 Apr 2012   #17
BrianBoi

Windows 7 Ultimate 64bit
 
 

Ah Ok I see what you mean. I would love to get hold of another card and try it to see what happens... just to put to rest simple things like is it windows, or power, or heat ect.

Im sure there is enough power, I have a 730watt PSU. Heat isnt a problem. So I am left to assume that its the driver or maybe the card its self :/... hmmm
My System SpecsSystem Spec
14 Apr 2012   #18
Ageeb

Windows 7 Ultimate x64
 
 

Unfortunately, everything you did before installing SP1 for windows was futile, as this package requires it.

AMD Catalyst™ Software Suite Version 12.3 Release Notes

Quote:
Important!
Caution!

  • The AMD Catalyst Control Center/ AMD Vision Engine Control Center requires that the Microsoft® .NET Framework SP1 be installed for Windows XP and Windows Vista. Without .NET SP1 installed, the AMD Catalyst Control Center / AMD Vision Engine Control Center will not launch properly and the user will see an error message.
Notes.

  • When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
  • The Catalyst driver requires Windows 7 Service Pack 1 to be installed.
  • These release notes provide information on the AMD display driver only. For information on the ATI Multimedia Center™, HydraVision, HydraVision Basic Edition, Remote Wonder, or the Southbridge/IXP driver, please refer to their respective release notes found at: http://support.amd.com/.
  • AMD Eyefinity technology gives gamers access to high display resolutions. As pixel count grows, the graphics horsepower required to drive the displays at a reasonable frame rate can increase dramatically. Depending on the game and system configuration, users may notice texture corruption and reduced frame rates when running games in multi-monitor Eyefinity modes.
  • Windows Driver Model (WDM) drivers are no longer bundled in the AMD Catalyst software suite. The WDM drivers install bundle can be downloaded independently through the AMD website
Guide on how to install an ATI graphics card and / or its drivers

Quote:
Upgrade an old driver to the latest version from AMD.COM
  1. Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
  2. Verify that the operating system has the latest service packs / updates
  3. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  4. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
  5. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
    1. Article GPU-33 for a Windows 7 based system
    2. Article GPU-1 for a Windows Vista based system
    3. Article GPU-2 for a Windows XP / Windows 2000 based system

      Return to Table of Contents
Ageeb
My System SpecsSystem Spec
15 Apr 2012   #19
BrianBoi

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by Ageeb View Post
Unfortunately, everything you did before installing SP1 for windows was futile, as this package requires it.

AMD Catalyst™ Software Suite Version 12.3 Release Notes

Quote:
Important!
Caution!

  • The AMD Catalyst Control Center/ AMD Vision Engine Control Center requires that the Microsoft® .NET Framework SP1 be installed for Windows XP and Windows Vista. Without .NET SP1 installed, the AMD Catalyst Control Center / AMD Vision Engine Control Center will not launch properly and the user will see an error message.
Notes.

  • When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
  • The Catalyst driver requires Windows 7 Service Pack 1 to be installed.
  • These release notes provide information on the AMD display driver only. For information on the ATI Multimedia Center™, HydraVision, HydraVision Basic Edition, Remote Wonder, or the Southbridge/IXP driver, please refer to their respective release notes found at: http://support.amd.com/.
  • AMD Eyefinity technology gives gamers access to high display resolutions. As pixel count grows, the graphics horsepower required to drive the displays at a reasonable frame rate can increase dramatically. Depending on the game and system configuration, users may notice texture corruption and reduced frame rates when running games in multi-monitor Eyefinity modes.
  • Windows Driver Model (WDM) drivers are no longer bundled in the AMD Catalyst software suite. The WDM drivers install bundle can be downloaded independently through the AMD website
Guide on how to install an ATI graphics card and / or its drivers

Quote:
Upgrade an old driver to the latest version from AMD.COM
  1. Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
  2. Verify that the operating system has the latest service packs / updates
  3. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
  4. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
  5. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
    1. Article GPU-33 for a Windows 7 based system
    2. Article GPU-1 for a Windows Vista based system
    3. Article GPU-2 for a Windows XP / Windows 2000 based system

      Return to Table of Contents
Ageeb
Ageeb
Thank for shearing that very informative information from AMD. I followed all the instructions word for word and even disabled my anti virus, turned off my firewall and exited my webcam software. As stated I uninstalled the old AMD software and reinstalled the new versions one. . . unfortunately this had the same exact result as before, the install manager gets up to where it installs the driver, the screen flickers off (as it warns it will) and then the next thing I see after that is the BSOD.

As far as I can tell, there is no AMD software that has been installed (Catalyst Control Center or Hydravision etc.) and on average when I open my games up, I am able to navigate the menu, but as soon as the game loads or just after, it then freezes and AMD comes up with an error message. The usual one saying that the display driver has stopped responding but has successfully recovered. :/
My System SpecsSystem Spec
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 AMD driver v12.3 causes BSOD




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