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Windows 7: Gigabyte 6950 - BSOD only when viewing Youtube videos.

26 Apr 2012   #1

Windows 7 Professional 64 bit
 
 
Gigabyte 6950 - BSOD only when viewing Youtube videos.

Hello,

Just bought a new Gigabyte 6950. I installed a fresh copy of Windows with the latest driver.

While viewing a Youtube video, the system freezes and it gives me a BSOD that I have not had a chance to view the error code. I can attach the dump file if that helps.



Attached Files
File Type: zip 032412-18642-01.zip (20.8 KB, 4 views)
My System SpecsSystem Spec
26 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Before we can proceed with the DIrectX problem you need to update these.

Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).
Code:
ASACPI.sys    3/27/2005 10:30:36 PM          
nvm62x64.sys    10/17/2008 5:01:06 PM
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
26 Apr 2012   #3

Windows 7 Professional 64 bit
 
 

Zig,

Thanks for the quick reply, I followed your instructions, will inform if still have the same problem.

Also, I will attach the actual BSOD that I got before the fix you mentioned.


Attached Thumbnails
Gigabyte 6950 - BSOD only when viewing Youtube videos.-photo.jpg  
My System SpecsSystem Spec
.


26 Apr 2012   #4

Windows 7 Professional 64 bit
 
 

Zig, I just tried it again and it's still giving me the BSOD.
My System SpecsSystem Spec
26 Apr 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by djannel View Post
Zig, I just tried it again and it's still giving me the BSOD.


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
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 Gigabyte 6950 - BSOD only when viewing Youtube videos.





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