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Windows 7: Constant restart at "Starting Windows"

14 May 2012   #11
dweirich

Windows 7 64-bit HP
 
 

Just got a response from AMD tech support. I gave them my error codes (error 41 task 63) and they think it could be a RAM problem. Is this RAM compatible Newegg.com - CORSAIR XMS3 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 Desktop Memory Model CMX16GX3M4A1333C9

With this motherboard? MSI Global ? Mainboard - Z77A-GD55


My System SpecsSystem Spec
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14 May 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

They would appear to be compatible. I would recommend contacting Corsair if there is any question. Also, it may be that you have memory problems due to modules or slots that are bad.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
14 May 2012   #13
James7679

Windows 7 Home Premium x64
 
 

Here it is as I see it. Your GPU works fine in another PC. Your PC works fine without the GPU.
Try another GPU on your MoBo.
Check to see if you have to have your GPU installed in a particular slot. Some boards with PCIe 3.0 have separate lanes for PCIe 2.0.
Check to see if there is a BIOS setting to use a PCIe 2.0 GPU in the 3.0 slot if the above does not solve.
My System SpecsSystem Spec
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14 May 2012   #14
dweirich

Windows 7 64-bit HP
 
 

Well I did the reinstall and the problem wasn't resolved. Going to do the Memtests and swap out the RAM, and if that doesn't work I might try to update the BIOS even though I'm hesitant to do that, seems pretty easy to ruin your mobo if you don't do it right.

I'll update again if I get things working.
My System SpecsSystem Spec
14 May 2012   #15
dweirich

Windows 7 64-bit HP
 
 

Sorry for double posting, but I had one more question about my problem. On my latest re-install of Windows 7 while trying to fix this problem, I didn't install any of the drivers from the CD that came with the motherboard except for the network driver. Should I install the rest of the drivers and see if that helps, or would that not matter?
My System SpecsSystem Spec
15 May 2012   #16
dweirich

Windows 7 64-bit HP
 
 

Good news! Started swapping out my RAM from the motherboard and found that with two of them out, it booted with the graphics card in

Then I took those same two and put them in the other two slots on the motherboard and it started fine again (for some reason my screen resolution was changed this time though).

This is basically, for sure, a RAM problem right? Go to Fry's and tell them to swap it?
My System SpecsSystem Spec
15 May 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

See if the other two work fine, as well. It may be that your RAM settings are not correctly configured to run four modules. Further testing would need to be done to determine whether the RAM is bad.
My System SpecsSystem Spec
15 May 2012   #18
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

According to the Corsair website that RAM is compatible with your motherboard.
Corsair Guaranteed-Compatible Memory for your MSI Z77A-GD55

First, never use the CD that comes with your motherboard for drivers, go to the motherboard site and download your drivers and install them.

Sometimes when you have 4GB RAM or more you will need to adjust the RAM settings to get it to run stable.
With 16GB you need to check the settings before you return them, as new ones will likely have the same issues.
If the system runs with two RAM cards that tells me that it is a settings issue, your IMC needs a voltage bump. Give us a little info and we can make some adjustments.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller (CPU-NB Voltage in your BIOS) voltages are.
This is important in order to make RAM settings adjustments.
My System SpecsSystem Spec
15 May 2012   #19
dweirich

Windows 7 64-bit HP
 
 

Ok, makes sense. One question though, wouldn't the fact that it started with one pair of the two sticks and not the other point to it being a faulty stick? I had four in the mobo, and it didn't work. Took two out, still didn't work, swapped which two were inside, then it finally works. I tried the good pair in both sets of slots and they worked fine.
My System SpecsSystem Spec
15 May 2012   #20
James7679

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by dweirich View Post
Ok, makes sense. One question though, wouldn't the fact that it started with one pair of the two sticks and not the other point to it being a faulty stick? I had four in the mobo, and it didn't work. Took two out, still didn't work, swapped which two were inside, then it finally works. I tried the good pair in both sets of slots and they worked fine.
You've tried both sets independently in the same slots? And one set wouldn't post?
My System SpecsSystem Spec
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 Constant restart at "Starting Windows"




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