Windows 7: Catalyst control centre not starting up - AMD Radeon 6630M

Hi all,

I'm using a HP ENVY 14-2020NR and I've had this problem for quite a while now but it has never bothered me until recently as I began playing Diablo and was surprised that my Envy was struggling to cope with medium-low graphics. When I first bought it, I was able to load up catalyst control centre and assign programs to integrated/dedicated graphics however now I cannot load it up at all.

I have tried uninstalling and reinstalling the graphics drivers from HP with no avail.

I now suspect that the AMD graphics card in my laptop may be faulty and the notebook has resigned to using the intel graphics only.

When I right click the catalyst control icon in the system try, I see only 1. Mobile Intel(R) HD Graphics with no mention of the radeon HD graphics.



In Device manager however I see both AMD Radeon and Mobile Intel(R) HD Graphics with no errors in either of them.

In Control Panel I see no Catalyst control centre. However I can see in the windows start menu but when clicking it, nothing loads up.

I installed the drivers provided by HP and not AMD or Intel.

Any help on the issue is welcome, thank you in advance!

-Shaizer

Welcome to the forum
Visit the following site and download the AMD-AUTO DETECT, then follow the instractions:

AMD Driver Autodetect
Good luck

Thanks for your reply,

I just tried the AMD Driver autodetect and after checking and downloading the driver it stated that my graphics card is not supported.

I have however confirmed that my graphics is still working by installing the AMD System monitor, I saw that when I am playing World of Warcraft, my radeon 6630M is being used (I assigned this to high performance in CCC when it used to work) but when I am playing Diablo III the radeon 6630M is at 0% usage.

Catalyst control centre is my problem here and I've tried many different solutions from various boards.

I am considering doing a full reinstall of windows of my laptop to see if this solves the problem.

Thanks

Shaizer

Try the compatibility mode before reinstalling

It still states that

"AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer.

This version of your graphics adapter is not supported."