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Windows 7: Resolution stuck at 1080p; Resolution changed by game


03 Jun 2012   #1

Windows 7 Home Premium (64-Bit)
 
 
Resolution stuck at 1080p; Resolution changed by game

I have a Sceptre 32-Inch LCD TV (X322BV) and I use an ASUS GeForce 440 video card. I am connected to the TV using a top of the line HDMI cable that has ethernet built in. I was using this cable to connect my computer to the TV and it displayed fine at 1360x768. This was great for my games and all other programs I was using. I attempted to install a new game called Metro 2033 and when I launched the game, it must have detected that my system is really good and set to display the resolution in 1080p. Now my TV does not support this display and now won't show anything except in safe mode, where the resolution is set to 1024x768. I am just not sure of how to get the computer to now NOT display in 1080p when I boot up windows normally. I have tried using the F8 menu to reset the resolution and everything. I am a competent computer tech who has much knowledge. However, I am just not sure how to change a resolution when you can't even see the screen and you can't see the screen because you can't change the resolution. It's a catch-22. I will never understand engineers or programmers in the least. PLEASE HELP! I have even hooked it up to a 1080p TV and turned the resolution down but when I hook it back up to the 720p TV the settings are still set at 1080p for some reason. It's like whatever display it's connected to, that's what settings it's going to use automatically. I am just out of options except for a re-format. PLEASE HELP!

My System SpecsSystem Spec
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03 Jun 2012   #2

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

Before I re-install the OS I would try this:
  • Boot up in Safe Mode and log in with an Admin account.
  • Uninstall the Device and Driver for the Video Card (see link below).
  • Re-boot in Normal mode, and Windows should detect and re-install the device.
  • Go from there to update the driver as needed.
Uninstall Device and Device Driver - Vista Forums

If that one game is the problem, I'd uninstall it or search for answers how to configure it to not cause the problem.

I also suggest learning System Backup Imaging, so going forward you can easily recover from problems without re-installing the OS and all programs.

Backup Complete Computer - Create an Image Backup
Imaging with free Macrium

Hope this helps,
David
My System SpecsSystem Spec
03 Jun 2012   #3

Windows 7 Home Premium (64-Bit)
 
 

I have already tried a complete clean install of the drivers. It is almostp as if the last resolution it displayed at is hard coded onto the computer now. I cant delete the drivers, I cant reinstall, system restore does nothing and last known configuration does nothing.
My System SpecsSystem Spec
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03 Jun 2012   #4

Win 7 Pro x64 SP1, Win 7 Ult x86 SP1
 
 

Did you try uninstalling the DEVICE?
Did you try uninstalling the game that caused the problem?

Run a System File Check (up to 3 times).
SFC /SCANNOW Command - System File Checker

Check for Malware with Malwarebytes (free).
Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

You can also run a boot scan with Windows Defender Offline.
What is Windows Defender Offline?

You can try troubleshooting with a clean start up.
Troubleshoot Application Conflicts by Performing a Clean Startup

Can you try using a different cable such as a VGA cable?
My System SpecsSystem Spec
03 Jun 2012   #5

Windows 7 Home Premium (64-Bit)
 
 

I seem to have fixed the resolution problem through my own frustrating efforts. If you have a video card that can use multiple displays and you have a TV with both HDMI and VGA inputs, then you can fix a resolution that is stuck at 1080 when you need it at 1360x768 (720p). In my case, a game without a pre-launch configuration feature changed the HDMI port settings on my video card to display at 1080. The TV I use is only 720 and it just stuck there with the Not Supported icon floating around. No matter what I did, it would not switch back to 720. I even called ASUS and they told me there was nothing I could do short of a re-format or spending money to send the card to them. What a joke. I will never buy from ASUS again.

Anyway, I used a VGA cable to plug into the VGA port on my TV and then switched to that channel and it successfully displayed at 720. Thank god. I then went into nVidia control panel and set up a multiple display option. Please note that you should plug the HDMI cable in as well so it can recognize a "second" display. This will allow you to change the resolution while viewing from the VGA input. I then set the HDMI display as the default and quickly hit apply then switched over to that input. Then you have to tell it to NOT revert back to the original display settings and then you can change to whatever resolution best suits you. Unplug the VGA cable and go into the control panel and set the settings back to single display mode and you will be good to go. I can't believe there is no fail safe for something like this...
My System SpecsSystem Spec
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 Resolution stuck at 1080p; Resolution changed by game




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