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Windows 7: Catalyst Control Center Problem (Can't Run, Can't Uninstall)

12 Jun 2012   #1

Win 7 64
Catalyst Control Center Problem (Can't Run, Can't Uninstall)

I'm using Win 7 64 bit on a Dell XPS 8300 with an AMD Radeon X6700 graphics card. At the start of my problem the Catalyst Control Center (CCC) appeared on my all programs list in Start with a red x. The app would not start, no error message(s). I went to Control Panel and the uninstall/repair for the CCC. It ran and said repair successful. However, the CCC would not open. I went to the AMD site and it had a way to check whether I had the latest driver and I do. I searched on the web for solutions and tried the one that talks about public key tokens. When I followed the instructions in safe mode (by the way I can no longer activate safe mode with the F8 key since this mess began, I use MSCONFIG.EXE, Boot Tab) I checked for the public key tokens identified in the solution and did not find them.

Using the above mentioned solution involved uninstalling CCC and I did this after going to the AMD site and downloading the version for Win 7 64 bit so I could reinstall. When I reinstalled there was no listing in the Start all programs list for CCC. I went to the directory for ATI and tried several setup.exe files to no avail. One did bring up an install/uninstall application that I tried and told me I had no components of CCC on my system. So I went to Control Panel uninstall again and tried to uninstall CCC. It would not work. I get the message: The application failed to start because its side by side configuration is incorrect. Use sxstrace.exe for more details. I went to the run box in Start and ran sxstrace.exe and something flashed on the screen in a black background so fast it was unreadable by the fastest speed reader.

I have no idea what to do now. I don't know what side by side configuration means. I have cleaned my registry (found a number of error entries related to CCC) after the several install and uninstall attempts.

Any help would be appreciated.


My System SpecsSystem Spec

12 Jun 2012   #2

Windows 7 Home Premium x64

Hello jblaker. Welcome to Seven Forums. Could you tell us when this problem started to occur? If so, have you tried restoring the system to a time before the problem started to occur?
Also, we don't recommend "cleaning the registry" here. It can, very ofter, do more harm than good.
My System SpecsSystem Spec
12 Jun 2012   #3

Win 7 64

Somehow I resolved the CCC problem without a system restore to an earlier point. After several tries at uninstall it appear I successfully uninstalled. I then, after downloading the AMD file 12-4_vista_win7_64_dd_ccc.exe file and installing all is working, at least for now. Why do you suggest not running registry repair?
My System SpecsSystem Spec

12 Jun 2012   #4

Windows 7 Home Premium x64

Good to see you resolved the issue.

Old or obsolete registry key are no problem for Windows 7. However, deleting a key that another program or process may be looking for can be a problem. Again, very often, registry cleaners can do more harm than good. If you ARE going to use one, backup your registry first.
My System SpecsSystem Spec

 Catalyst Control Center Problem (Can't Run, Can't Uninstall)

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