Windows 7: Catalyst Control Center missing/Wont install

mansun37 · 09 Jul 2012

I used Driver Sweeper, and as you've correctly guessed it was used on the ATI drivers.

I'm not sure (as it was a few weeks ago now) but I think I just went to device manager and unistalled the previous card that way.

mansun37 · 09 Jul 2012

I've 3 NVIDIA entries still present, could that be causing this issue?

solarmystic · 09 Jul 2012

Yes.. okay now that you're back we can resume the troubleshooting.

I strongly suspect that is it those NVIDIA entries which are remnants from an incomplete driver uninstallation are causing the issue... most probably because you didn't uninstall the previous drivers properly using the Control Panel.

I need you to do a few things:-

(We're basically going to purge the system of every previous graphics card driver installation plus the rogue entries from the pnputil list)

PRELIMINARY CHECKS:

Before you start this to-do list, i assume you still have the latest Driver Sweeper installed (version 3.20)? If you do, good, if you don't please download and install it as we will be using it in this procedure. Having the driver file I told you to download and install from AMD earlier on from their website is important too

Also, check the Programs and Features list of installed programs for any NVIDIA entries that may still be there (except for PhysX of course, which is required for your games and is Vendor agnostic), and uninstall them.. and reboot again before proceeding.

PROCEDURE:-

(read first till the end, reply if you understood everything, and then start the process)

Firstly, I want you to look for the AMD Catalyst Install Manager entry in your Programs and Features part of your Control Panel, click change, and completely remove ALL the AMD components on your system, including the Catalyst Install Manager itself.

DO NOT REBOOT YET, no matter what the uninstaller says.
(If your screen suddenly outputs at a horrible resolution and looks like the 90s VGA monitor, skip the next bit, but to sure...follow the next step...)

Next, check Device Manager, and under the Display Adapters list make sure you're getting the Standard VGA Graphics Adapter entry there.

If you're not, (and Windows instead rolls back to some other AMD driver stored in it's repository), then install it yourself manually.

Head to the properties box of the AMD entry|Driver tab|Update driver|Browse my computer for driver software|Let me pick from a list of device drivers on my computer|Tick the Show compatible hardware box|select the Standard VGA Graphics Adapter entry.|Click Next and wait for the driver to install.

Your Desktop will look like the 90s but it's a temporary price to pay until we resolve your issue.

NOW, when you're asked to reboot, reboot, but to safe mode.

In safe mode, start up Driver Sweeper, and tick the checkboxes for NVIDIA - Display and AMD - Display (2 birds, 1 stone).. Analyse, then, Clean...

If asked to reboot, reboot, but this time back to normal mode...(reboot anyway if not asked)

All clear so far? Respond once before you start if you understood all i've just typed up..

When you're done with the above.... Respond again.. and we'll continue!

The next part will come after you've done all of the above..

solarmystic · 09 Jul 2012

Are you still around?

mansun37 · 09 Jul 2012

Yes still around, sorry for such a delayed reply but my internet conked out on me. 4th time this year!

Now I'm back on I'll begin your procedure and will report back shortly.

mansun37 · 09 Jul 2012

OK read the above, all clear so far.

solarmystic · 09 Jul 2012

Proceed with the first part of the plan.

mansun37 · 09 Jul 2012

OK, done!

It did roll back to an earlier version, but followed the instructions and am ready for part 2.

solarmystic · 09 Jul 2012

Alrighty then, for our next part.. again, ensure that you have the crappy looking desktop displayed on your monitor with that vintage 90s look (a sure sign that it's the Standard VGA adapter that is active)

Now comes the interesting bit... do you remember the list of entries earlier on?

Code:

Published name :            oem13.inf
Driver package provider :   NVIDIA
Class :                     Display adapters
Driver date and version :   09/27/2009 8.16.11.9107
Signer name :               Microsoft Windows Hardware Compatibility Publisher

Published name :            oem24.inf
Driver package provider :   NVIDIA
Class :                     Display adapters
Driver date and version :   07/09/2010 8.17.12.5896
Signer name :               Microsoft Windows Hardware Compatibility Publisher

Published name :            oem40.inf
Driver package provider :   Advanced Micro Devices
Class :                     Sound, video and game controllers
Driver date and version :   02/23/2012 7.12.0.7706
Signer name :               Microsoft Windows Hardware Compatibility Publisher

Published name :            oem41.inf
Driver package provider :   ATI Technologies Inc.
Class :                     Display adapters
Driver date and version :   04/19/2011 8.850.0.0000
Signer name :               Microsoft Windows Hardware Compatibility Publisher

Go to yet another elevated command prompt, and type in pnputil -e>pnp.txt again like in the post that detailed how to do it..

Upload the newly created pnp.txt file, and in the next post I'll type out the final (hopefully) bit we'll have to do.

mansun37 · 09 Jul 2012

OK, done and uploaded.

Windows 7: Catalyst Control Center missing/Wont install

Catalyst Control Center missing/Wont install problems?