|13 Jul 2012||#1|
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FYI: Solved a CODE 43 with Gateway NV53A ATI RADEON 4250
I recently learned something that I thought I would share. I will start at the beginning of my episode today.
I went and purchased two 4 gig pieces of ram (DDR3 1066 MHZ) for my Gateway NV53A laptop. It has Windows 7 Home Premium 64 bit running.
After I removed the previous two 2 gig pieces of ram and installed the new two 4 gig pieces of ram I got an error code 43 on the ATI 4250 built-in VGA driver. It was very confusing. It made me use the default basic VGA driver which is less than desirable.
Obviously, as we have all been taught, I went to Gateway's website to get the latest drivers specifically for my model of laptop. I went here Gateway Support - Downloads & Support Documents - Notebook / NV Series / NV53A
I was under the impression as most of us are that the manufacturer's website (Gateway) would have all the necessary latest drivers available. I downloaded them and installed them.. no change.. still error code 43.
I contacted Gateway tech support where they informed me that my laptop is no longer under warranty. The only option at this point would be to research their website documents for answers or send the laptop in for repair (I pay for shipping both ways AND labour).
So, I put the old ram back in at everything returned to normal.
So get this... I found out that the latest drivers for my Audio and Video device are actually only available at the websites of the manufacturer's of the separate chips. In this case, it was:
REALTEK Audio Drivers compatible with GATEWAY NV53 A Realtek
ATI RADEON 4250 Drivers compatible with GATEWAY NV53A: AMD Support & Drivers
Only after I installed the above drivers did my 8 gigs of ram begin to work just fine without any error codes. I also installed the new REALTEK drivers which work much better (optional new MIC GAIN BOOST which is good for skype).
Does anyone know why going from 4 gigs of ram to max 8 gigs of ram would cause an error code 43 in a Gateway NV53A laptop? It was strange and I didn't find ANY solutions online.
This is a marketing strategy that plays on people's ignorance so that GATEWAY(ACER) can make more money from repairs. Someone who wouldn't consider checking the exact audio and video chipsets in their laptop may have paid for the repair or ended up buying a new laptop out of frustration. The truth is, once a computer model is out of warranty on a grand scale, the company stops posting new drivers that correct issues created by things like windows updates and hardware upgrades. It is quite a lesson to learn and I am sure many people who are not tech-savvy would assume the machine is broken without further investigation.
I thought I would share this in case someone else has this issue with a laptop and can't find any solutions on the problem.
Basically, don't count on the manufacturer of your laptop to be up-to-date with drivers on its website. I have learned it is up to me to research the exact integrated chip set model numbers and go to the chipset manufacturer's website for drivers as opposed to laptop manufacturer's website for drivers.
Acer/Gateway offer cheaper computers and one of their methods for saving money is offering poor product support to their customers. Technically, I should have been able to upgrade to 8GB no problem according to specifications on the NV53A. However, when I did so I encountered an error that Gateway had not addressed and would only do so if I paid them for repair. You see how that works?
I would like to hear if you know the answer as to why 4 gigs upgraded to 8 gigs of ram caused an error code 43. I installed the latest drivers from the website above and now the 8 gigs are working like a charm.
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