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Windows 7: Black Screen with cursor on start up


19 Dec 2012   #1
sinzster

Windows 7 Home Premium 64bit
 
 
Black Screen with cursor on start up

Good day, im having this problem on my acer 4741g laptop recently. Upon start up im having this black screen with cursor for about 10-15minutes until in boots up to normal start up display, i also observed that after the black screen in boots up very slow. This only happens when i shut down or restart my system otherwise this problem dont show up.
I already did some troubleshooting including start up repair, adjusting my resolution and system recovery but still cant fix the problem. I need help with these, Any response would be gladly appreciated. Thanks!
Heres complete info of my laptop:
Acer 4741g
Intel Core i3-370m processor
Nvidia GeForce GT 415M
2Gb DDR3 Memory
320Gb HDD


My System SpecsSystem Spec
19 Dec 2012   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Just to be clear: where in the startup sequence does the black screen occur and delay?
  • The instant you turn it on?
  • A second or 2 after you turn it on but before the "Starting Windows" screen would normally come on?
  • Or after the "Starting Windows" screen.
Do the fans in the laptop run louder while this is occurring?
Is anything other than the HDD light blinking?
Is the HDD light blinking?
My System SpecsSystem Spec
19 Dec 2012   #3
sinzster

Windows 7 Home Premium 64bit
 
 

Thanks, this happens after the windows loading screen instead of opening the start up screen im having this black screen for about 10-15 minutes before it comes back to normal starting screen (with the start up button and programs icons). The HDD light is blinking while in the black screen state and the fan seems to be normally running.
My System SpecsSystem Spec
19 Dec 2012   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

That would indicate that Windows is having a problem with a driver. The most likely suspect would be the video driver.

If you go into Device Manager, are there any components marked as problems?
My System SpecsSystem Spec
20 Dec 2012   #5
sinzster

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
That would indicate that Windows is having a problem with a driver. The most likely suspect would be the video driver.

If you go into Device Manager, are there any components marked as problems?
There seems to be no problem in the Device Manager.
My System SpecsSystem Spec
20 Dec 2012   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

What are the basic specs on that Acer? Does it have an i3, i5, i7 processor? Does it have dedicated graphics?

As a quick test, pull the laptop battery out and run it just on the power supply/charger. See if that changes anything.

When did this start happening? Did you make any changes, including installing programs, around the same time this problem started?
My System SpecsSystem Spec
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 Black Screen with cursor on start up




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