Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Monitor driver - install failed


05 Jan 2013   #1

Windows 7 Ultimate
 
 
Monitor driver - install failed

-- Note: --
This issue is still NOT resolved, please help if you can.
I summed up everything in this first post (that happened meanwhile) so you can quickly catch up with the thread!


Hi,

We have a new monitor but I'm unable to use it's native resolution.
We're using it with a notebook (Intel GMA x3100 GPU) and it seems the graphics driver has no clue which resolutions are supported.

There's a monitor driver available url=http://www.lg.com/hu/termektamogatas/lg-M2232D]here[/url] (you can download it to examine it even if you don't own this product)


When I run the monitor driver setup, it wants me to select the display driver output. (There are two of them)
I selected the one I had the monitor connected (It said Non-PNP display). It had no effect so I installed it on the other one too but still no effect.


What should I do?

I did a system restore to try again (as there is no uninstaller for the driver)
Now it is doing the same, it says install successful, but just then I get another popup saying install failed...


Updates to sum up the things we've already discussed:
  • I tried installing the monitor driver, both normally and manually in Device Manager. No effect.
  • I tried unchecking "Hide modes that this monitor can't display" -> Many resolutions appear, but most of the supported ones are missing, even the native resolution is missing (1920x1080)
  • Graphics driver is up to date
  • I tried THIS (from Intel's website). It displayed different resolutions by default but still not the supported ones! 1920x1080 was still missing.
  • I tried it with a different notebook (HP 6730b / Intel 4500MHD). Same, but it had an option for custom resolution. I entered 1920x1080, then rebooted. I could force it to show in this mode but it was really weird. I'll attach a drawing of how it looked on the monitor. (Basically it used 3/4 space and the left was blank.
  • Despite all of this this display is working fine on 2 desktop computer, one with NVIDIA 7600GT (native resolution worked fine by default, image filled entire screen & was smooth), and one with AMD 4650 (worked but required manual overscan setting to "fit the screen", else it was shrinked to the center in 1920x1080)
  • Monitor supports 1920x1080 over RGB. It's manual suggests to use this resolution over RGB.


I have seriously no idea why is this happening. I'm not sure if it's a problem related to Intel's GMA Driver (since the problem is only present on computers that have Intel GMA) OR to the monitor itself. (even though it's working on the 2 desktop computers!)

The monitor is still under warranty. Should I send it back?
do you think this issue can be related to the monitor itself by any chance?

Name:  problem.png
Views: 4
Size:  8.1 KB
Blue space means visible image. Everything else is blank.




My System SpecsSystem Spec
.

05 Jan 2013   #2

Windows 7 Ultimate x64
 
 

to change your screen res, go to:
Control Panel\All Control Panel Items\Display\Screen Resolution
--->
Advance setting--->Monitor--->uncheck Hide modes that this monitor cannot display...
then change your res to the desired one
My System SpecsSystem Spec
05 Jan 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

The monitor and graphics card driver are two different drivers entirely - the monitor driver should not install itself over the graphics card driver/s.

What resolution is available on the graphics card?

Regards,
Golden
My System SpecsSystem Spec
.


05 Jan 2013   #4

Windows 7 Ultimate
 
 

There are many resolutions available (almost all, as I have one that's over 2K), but the some of the supported ones are missing.
For example, I have 1280 x 800 but the monitor wants 1280 x 768. The edge of the screen is cut off if I use this resolution and the image is not sharp.

1920 x 1080 is not available at all (not even in advanced settings) though it's the native resolution. It'd be the best to use it. I'm 100% sure the monitor supports it as it's manual recommends to use 1920 x 1080 via RGB.

So it would be the best to install the monitor driver but I can't get it working. It has no effect at all. I installed it as an administrator.
My System SpecsSystem Spec
05 Jan 2013   #5
Microsoft MVP

Win 7 Ultimate x64
 
 

Have you tried installing it manually through Device Manager?

Device Manager - Install Driver - Vista Forums
My System SpecsSystem Spec
05 Jan 2013   #6

Windows 7 Ultimate x64
 
 

i suggest you to update your graphic card driver, most time it helps
My System SpecsSystem Spec
01 Apr 2013   #7

Windows 7 Ultimate
 
 

Okay I tried all of your advices and I updated the first post. I summed up the results there.
The issue is still not resolved, please help if you can. I'm starting to think this monitor is faulty. Do you think I should send it back to service? (It's still under warranty)
My System SpecsSystem Spec
Reply

 Monitor driver - install failed




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:05 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33