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Windows 7: Monitor driver - install failed

05 Jan 2013   #1

Windows 7 Ultimate
Monitor driver - install failed

-- Note: --
This issue is still NOT resolved, please help if you can.
I summed up everything in this first post (that happened meanwhile) so you can quickly catch up with the thread!


We have a new monitor but I'm unable to use it's native resolution.
We're using it with a notebook (Intel GMA x3100 GPU) and it seems the graphics driver has no clue which resolutions are supported.

There's a monitor driver available url=]here[/url] (you can download it to examine it even if you don't own this product)

When I run the monitor driver setup, it wants me to select the display driver output. (There are two of them)
I selected the one I had the monitor connected (It said Non-PNP display). It had no effect so I installed it on the other one too but still no effect.

What should I do?

I did a system restore to try again (as there is no uninstaller for the driver)
Now it is doing the same, it says install successful, but just then I get another popup saying install failed...

Updates to sum up the things we've already discussed:
  • I tried installing the monitor driver, both normally and manually in Device Manager. No effect.
  • I tried unchecking "Hide modes that this monitor can't display" -> Many resolutions appear, but most of the supported ones are missing, even the native resolution is missing (1920x1080)
  • Graphics driver is up to date
  • I tried THIS (from Intel's website). It displayed different resolutions by default but still not the supported ones! 1920x1080 was still missing.
  • I tried it with a different notebook (HP 6730b / Intel 4500MHD). Same, but it had an option for custom resolution. I entered 1920x1080, then rebooted. I could force it to show in this mode but it was really weird. I'll attach a drawing of how it looked on the monitor. (Basically it used 3/4 space and the left was blank.
  • Despite all of this this display is working fine on 2 desktop computer, one with NVIDIA 7600GT (native resolution worked fine by default, image filled entire screen & was smooth), and one with AMD 4650 (worked but required manual overscan setting to "fit the screen", else it was shrinked to the center in 1920x1080)
  • Monitor supports 1920x1080 over RGB. It's manual suggests to use this resolution over RGB.

I have seriously no idea why is this happening. I'm not sure if it's a problem related to Intel's GMA Driver (since the problem is only present on computers that have Intel GMA) OR to the monitor itself. (even though it's working on the 2 desktop computers!)

The monitor is still under warranty. Should I send it back?
do you think this issue can be related to the monitor itself by any chance?

Name:  problem.png
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Blue space means visible image. Everything else is blank.

My System SpecsSystem Spec

05 Jan 2013   #2

Windows 7 Ultimate x64

to change your screen res, go to:
Control Panel\All Control Panel Items\Display\Screen Resolution
Advance setting--->Monitor--->uncheck Hide modes that this monitor cannot display...
then change your res to the desired one
My System SpecsSystem Spec
05 Jan 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64


The monitor and graphics card driver are two different drivers entirely - the monitor driver should not install itself over the graphics card driver/s.

What resolution is available on the graphics card?

My System SpecsSystem Spec

05 Jan 2013   #4

Windows 7 Ultimate

There are many resolutions available (almost all, as I have one that's over 2K), but the some of the supported ones are missing.
For example, I have 1280 x 800 but the monitor wants 1280 x 768. The edge of the screen is cut off if I use this resolution and the image is not sharp.

1920 x 1080 is not available at all (not even in advanced settings) though it's the native resolution. It'd be the best to use it. I'm 100% sure the monitor supports it as it's manual recommends to use 1920 x 1080 via RGB.

So it would be the best to install the monitor driver but I can't get it working. It has no effect at all. I installed it as an administrator.
My System SpecsSystem Spec
05 Jan 2013   #5
Microsoft MVP

Win 7 Ultimate x64

Have you tried installing it manually through Device Manager?

Device Manager - Install Driver - Vista Forums
My System SpecsSystem Spec
05 Jan 2013   #6

Windows 7 Ultimate x64

i suggest you to update your graphic card driver, most time it helps
My System SpecsSystem Spec
01 Apr 2013   #7

Windows 7 Ultimate

Okay I tried all of your advices and I updated the first post. I summed up the results there.
The issue is still not resolved, please help if you can. I'm starting to think this monitor is faulty. Do you think I should send it back to service? (It's still under warranty)
My System SpecsSystem Spec

 Monitor driver - install failed

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