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Windows 7: Windows 7 not recognizing Radeon 7800 graphics card

08 Jan 2013   #1
Shelf

MN
 
 
Windows 7 not recognizing Radeon 7800 graphics card

I've tried clean installing windows 7 multiple times already.

I've been trying to install drivers from the XFX disc that come with the graphics card, i'm informed that:
"We were unable to detect an XFX product at this time. We recommend to click Cancel, restart your computer and try again. If the problem persists, click Ok and continue installing the drivers from the disk."
I have tried both of the suggestions, neither have gotten me anywhere.

I've looked at other threads and found the programs that are recommended to find system information and i'm posting what i've gathered here, thanks to any and all in advance.




Attached Thumbnails
-dxdiag-display.png   -dxdiag-system.png  
Attached Images
 
My System SpecsSystem Spec
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08 Jan 2013   #2
neo101

WIN7 Ultimate 64bit
 
 

Have you plugged the juice into your card correctly?

Ok think i have sussed it

You need to switch off your onboard graphics in the bios
My System SpecsSystem Spec
09 Jan 2013   #3
Erick Aguilar

Windows 7 professional X64
 
 

Neo, I don't believe he would get any video signal if he plugged his monitor into the new GPU without switching the graphics output in the BIOS first.

Shelf, are you sure you plugged your monitor into the GPU?

OP, show us a picture of your device manager.
In Win 7 Start--> Control Panel--> Hardware and Sound--> Device Manager.
Select display adapters and take a screencap of that.

If the card appears in the device manager, I would highly recommend that instead of using XFX drivers, you go directly to AMD's website and download the latest driver from them.
My System SpecsSystem Spec
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09 Jan 2013   #4
Bertison

Windows 7/64 HPremium.
 
 

Quote   Quote: Originally Posted by Erick Aguilar View Post
Neo, I don't believe he would get any video signal if he plugged his monitor into the new GPU without switching the graphics output in the BIOS first.

Shelf, are you sure you plugged your monitor into the GPU?

OP, show us a picture of your device manager.
In Win 7 Start--> Control Panel--> Hardware and Sound--> Device Manager.
Select display adapters and take a screencap of that.

If the card appears in the device manager, I would highly recommend that instead of using XFX drivers, you go directly to AMD's website and download the latest driver from them.
+1 to that, good advice. But remove all traces of the XFX drivers first. Then go here:

http://support.amd.com/us/Pages/AMDSupportHub.aspx

- and click "Find Your Driver" (Green box, upper left.) This will allow AMD to foind the Drivers you need automatically. Just read the onscreen instructions carefully and follow them.
My System SpecsSystem Spec
09 Jan 2013   #5
Shelf

MN
 
 

Thanks everyone for the help. AMD's website was definitely the way to go, I guess I was just confused that the disc they sent with the card wasn't working? But it's working now and I appreciate everyone' help! Happy New Years!
My System SpecsSystem Spec
09 Jan 2013   #6
Erick Aguilar

Windows 7 professional X64
 
 

Quote   Quote: Originally Posted by Shelf View Post
Thanks everyone for the help. AMD's website was definitely the way to go, I guess I was just confused that the disc they sent with the card wasn't working? But it's working now and I appreciate everyone' help! Happy New Years!
Glad we were able to assist!
Most of the times the best path to install drivers for a new card is to install the drivers directly from AMD.
As far as I know it is best to use the manufacterer disc when you are firing the system up for the first time and you don't have the drivers required for a quick start.
My System SpecsSystem Spec
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 Windows 7 not recognizing Radeon 7800 graphics card




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