Broken laptop screen - only detects external monitor safe mode!?


  1. Sparklymazz
    Posts : 2
    Windows 7 Home
       New #1

    Broken laptop screen - only detects external monitor safe mode!?


    Hi

    I am puzzling! I am really not a computery person - but dropped my Acer laptp on the floor, and broke the screen - so bought a dell monitor, plugged it in, and it works - but only in SAFE mode. I have tried the Fn F5 or F6 keys, and that doesnt work. When I do that it just freezes to the screensave on my laptop (a lovely picture of my cat!!) however wont let me use any keys or anything.

    I dont know much about drivers or anything... I am just completely baffled, and really have no idea what to do now! When I went to windows help, it talked about setting the external monitor, but it couldnt detect a second monitor (even though I am clearly using it RIGHT now in safe mode!!)

    Please can someone help me - in simple terms?

    Thanks

    Mazz
      My Computer
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  3. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #2

    Hi Mazz,

    The 'external display' does not seem to be supporting the 'graphic drivers'. Please follow these steps:
    - Boot to 'Windows' in 'Safe Mode'
    - Access 'Device Manager' and expand the category 'Display Adapters' > Right click and uninstall the 'Video Drivers' > Follow through with the uninstall process > Restart the unit
    - Click Acer Support: Downloads & Support Documents - Notebook, Ultrabook / Aspire / Aspire 5332 to 'Download and Install' the appropriate 'Display driver' for your unit
    Note: Please filter search results by selecting the 'Operating System' installed in the unit. You may also want to check the system configuration in detail; it comes with an optional 'AMD' graphics adapter. Uninstall and Re-install the driver that is applicable to your system.

    Hope this helps.
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  4. Sparklymazz
    Posts : 2
    Windows 7 Home
    Thread Starter
       New #3

    Ah brilliant thank you! I uninstalled those drivers and it worked instantly without me installing any thing else!! Amazing!! Thank you so much for helping me - and in such simple terms - I know I must seem like an idiot compared to others... So thank you so so much!!
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  6. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #4

    Hi Mazz,

    Glad that you were able to boot to 'Windows' in 'normal mode', after removal of the 'display driver'. Thank you for confirming.
    Do reply if you have any further questions; would be glad to assist.
      My Computer
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