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Windows 7: Broken laptop screen - only detects external monitor safe mode!?

03 Feb 2013   #1

Windows 7 Home
 
 
Broken laptop screen - only detects external monitor safe mode!?

Hi

I am puzzling! I am really not a computery person - but dropped my Acer laptp on the floor, and broke the screen - so bought a dell monitor, plugged it in, and it works - but only in SAFE mode. I have tried the Fn F5 or F6 keys, and that doesnt work. When I do that it just freezes to the screensave on my laptop (a lovely picture of my cat!!) however wont let me use any keys or anything.

I dont know much about drivers or anything... I am just completely baffled, and really have no idea what to do now! When I went to windows help, it talked about setting the external monitor, but it couldnt detect a second monitor (even though I am clearly using it RIGHT now in safe mode!!)

Please can someone help me - in simple terms?

Thanks

Mazz


My System SpecsSystem Spec
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04 Feb 2013   #2

Windows 7 64bit
 
 

Hi Mazz,

The 'external display' does not seem to be supporting the 'graphic drivers'. Please follow these steps:
- Boot to 'Windows' in 'Safe Mode'
- Access 'Device Manager' and expand the category 'Display Adapters' > Right click and uninstall the 'Video Drivers' > Follow through with the uninstall process > Restart the unit
- Click Acer Support: Downloads & Support Documents - Notebook, Ultrabook / Aspire / Aspire 5332 to 'Download and Install' the appropriate 'Display driver' for your unit
Note: Please filter search results by selecting the 'Operating System' installed in the unit. You may also want to check the system configuration in detail; it comes with an optional 'AMD' graphics adapter. Uninstall and Re-install the driver that is applicable to your system.

Hope this helps.
My System SpecsSystem Spec
04 Feb 2013   #3

Windows 7 Home
 
 

Ah brilliant thank you! I uninstalled those drivers and it worked instantly without me installing any thing else!! Amazing!! Thank you so much for helping me - and in such simple terms - I know I must seem like an idiot compared to others... So thank you so so much!!
My System SpecsSystem Spec
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04 Feb 2013   #4

Windows 7 64bit
 
 

Hi Mazz,

Glad that you were able to boot to 'Windows' in 'normal mode', after removal of the 'display driver'. Thank you for confirming.
Do reply if you have any further questions; would be glad to assist.

My System SpecsSystem Spec
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 Broken laptop screen - only detects external monitor safe mode!?





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