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Windows 7: ATI Radeon HD5450 driver crashing to BSOD on boot

14 Feb 2013   #1

windows 7 64bit home premium
 
 
ATI Radeon HD5450 driver crashing to BSOD on boot

Hi All,

Im new to this forum so not sure if this is in the right topic.

I have an Acer Aspire AX3810 running windows 7 home premium 64bit. I have 7gb DDR3 Memory and an ATI Radeon HD5450 graphics card.

A few weeks ago before upgrading windows and my memory I began getting BSOD errors about the graphics driver on boot up. This would occur every now and then and then boot up normally with no problems at all during running the system.

This problem seemed to occur out of the blue. I noticed that there was a new driver released so tried updating it, but still had the same problem. I upgraded windows and added 4gb more memory. This still has not assisted. the problem is now nearly every boot up, with the system going to BSOD, then re-booting itself then straight into windows and everything works fine, graphics card shows as working, driver shows as working and up to date.

Does anyone know why my driver could be crashing on and only on boot up. Its getting rather annoying now.

Kind Regards

Craig


My System SpecsSystem Spec
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15 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Craig and welcome to the forums,

Please reconfigure windows to collect the correct info. You want small memory dumps - "Mini-Dumps"

Dump Files - Configure Windows to Create on BSOD

Here are the instructions for posting:

Blue Screen of Death (BSOD) Posting Instructions

Cheers

Dave
My System SpecsSystem Spec
15 Feb 2013   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You must have mis-matched RAM since you have 7GB, an odd amount. It could be causing the BSODs too.
Some hardware tests to run.
Follow this precisely, it may take a few hours to do 7 passes.

RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+
My System SpecsSystem Spec
.


16 Feb 2013   #4

windows 7 64bit home premium
 
 

As requested here is my dmp info and I have updated my system details in my profile


Attached Files
File Type: rar craig3558.rar (403.9 KB, 12 views)
My System SpecsSystem Spec
16 Feb 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Can you collect all the info, there is a lot missing.

Please click the Grab-all button and wait untill each box pops up and click ok,
then post the new logs as shown in the following tutorial:



Many thanks

Dave
My System SpecsSystem Spec
16 Feb 2013   #6

windows 7 64bit home premium
 
 

ill re-run it now. How long does it take as the tool window has been open for a while now and it wont move if dragged. The bottom bar is fully green and has been for ages.
My System SpecsSystem Spec
16 Feb 2013   #7

windows 7 64bit home premium
 
 
DMP File

I think this is the full info.


Attached Files
File Type: rar Craig3558.rar (554.8 KB, 10 views)
My System SpecsSystem Spec
16 Feb 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Thanks for the added info, please carry out britton30's suggestion and run memtest as your system specs inform me that it should be 8GB installed. Please run this at night before you go to bed as it may take a while.

System specs : Acer Support: Acer Aspire X3810 Desktop Series Specifications

Also please update to Windows 7 Service Pack 1 as it will help stabalise your system.

The majority of your crashes report Stop 0x116 errors: Graphics related issues.
Please follow this troubleshooting guide for this particular error:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

One of the suggested tests is the memtest, so i would suggest you start with that test first.

Let us know any outcome /observations

Cheers

Dave
My System SpecsSystem Spec
16 Feb 2013   #9

windows 7 64bit home premium
 
 

Hi Dave, thanks ill do that tonight and will let you know tomorrow. The 8gb is what the MB will take. The machine only came with 3gb but when I upgraded windows I bought 4gb more ram
My System SpecsSystem Spec
16 Feb 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

How many sticks of Ram do you have in altogether? And what size are the individual modules?

cheers

Dave
My System SpecsSystem Spec
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 ATI Radeon HD5450 driver crashing to BSOD on boot




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