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Windows 7: Monitor Suddenly Shut Off


11 Apr 2013   #1

Windows 7 Ultimate x64
 
 
Monitor Suddenly Shut Off

Hey guys,

So I came across a problem earlier today and I can't fix it so I decided it is time to ask for some help. When I was playing a casual video game earlier in the day, the game suddenly froze and my monitor went black. The monitor was still on but it just went into standby mode. After fiddling with cords and failing at trying to pin down the problem, I decided to restart the computer. When it started up again I could hear all of the Windows boot sounds, but the monitor was still in standby mode. I again started plugging cords in and out and inspecting things to find the problem. After a swearing match with the computer and plenty of frustration I decided to unhook the beast and take the side panel off to peak inside. It was pretty dusty inside and my GPU was caked up badly so I figured it overheated and caused the original crash. I cleaned everything with compressed air and put her back together. I booted it up again and still the same problem, I can hear Windows booting normally but the monitor is black and on standby mode.

Does anyone know what the problem is? I feel like there is something real simple that I am overlooking. Just take note that my monitor is connected to my GPU via a VGA cable. I also have a TV connected to the GPU, but that is using an HDMI cable. Oh and the same problem is happening with the TV, black screen on standby mode. Please let me know if you have any ideas on what is going on as soon as possible and let me know if anymore information is needed.

Thanks,
JackALope


My System SpecsSystem Spec
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12 Apr 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello Jack mate how old is this machine because just cleaning dust off doesn't mean the GPU thermal compound has not had it which is what it sounds like to me.

Does the monitor work on another machine assuming of course you have access to one.

Can you take out the card and see if the monitor works off the back I/O port?
My System SpecsSystem Spec
12 Apr 2013   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hello Jack mate how old is this machine because just cleaning dust off doesn't mean the GPU thermal compound has not had it which is what it sounds like to me.

Does the monitor work on another machine assuming of course you have access to one.

Can you take out the card and see if the monitor works off the back I/O port?
Hey thanks for the reply man. The card is about 3 years old and yes the monitor works on other machines.

I ended up removing the card and putting in a old Nvidia 8500 GT I had lying around and boom it works. So I am guessing my 6870 finally died. I don't know if it was my doing because how dirty it was or if it was just its time. It isn't a big deal either way because I was planning on getting a new card next week anyways.
My System SpecsSystem Spec
.


12 Apr 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by JackALope52x View Post
Quote   Quote: Originally Posted by ICit2lol View Post
Hello Jack mate how old is this machine because just cleaning dust off doesn't mean the GPU thermal compound has not had it which is what it sounds like to me.

Does the monitor work on another machine assuming of course you have access to one.

Can you take out the card and see if the monitor works off the back I/O port?
Hey thanks for the reply man. The card is about 3 years old and yes the monitor works on other machines.

I ended up removing the card and putting in a old Nvidia 8500 GT I had lying around and boom it works. So I am guessing my 6870 finally died. I don't know if it was my doing because how dirty it was or if it was just its time. It isn't a big deal either way because I was planning on getting a new card next week anyways.
Ok Jack as long as it is resolved. Now you can do what you like with the old card but me I am a tinkerer and I would be pulling the cooler/s off and re applying some fresh thermal -if it works you have a spare if it doesn't well it's only cost a few dollars to try.

Oh and I suppose in a way this is a good prompt to have the occasional look inside the machine mate and save yourself this hassle again. I suppose the machine sits on the floor? if so I reckon it is a good idea to make yourself up a small board on castors to a) keep it a little way from the deck and b) makes for easy access. Just a piece of MDF or that Melamine board would be ideal.
My System SpecsSystem Spec
12 Apr 2013   #5

Windows 7 Ultimate x64
 
 

Yeah I will probably end up pulling it apart and trying to fix it because I was planning on using it in another computer. Do you think just some fresh thermal paste will do the trick? Seems a little too simple.

And actually the machine is off the floor and tucked away so I don't know how it got so bad. I do have dogs so that probably played a major roll. I will attach a picture just for the heck of it, it looks cramped but there is plenty of air flow and my temps are normal.


Attached Thumbnails
Monitor Suddenly Shut Off-img_20130412_213102.jpg  
My System SpecsSystem Spec
13 Apr 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Sorry late reply mate yep I have pulled a few apart now not really large or recent models but I don't think there would be much difference in the basics.

All I ever do is take apart what can be like the fan and cowling off usually held on by clips or screws or both. I clean them all up and where possible I re - lube the fan bearings and generally make sure the blades etc are real clean. I even go to the extent of applying (not a huge amount) of that material that you put on car interior vinyl and rubber surfaces to make them look new and brings out the colour.
This make them not only cleaner but the surfaces I rather like to think is smoother and therefore less friction with the air passing over the surfaces. You can go the extra mile an apply some anti static fluid - again just lightly that slows down the sticking of dust and particulate to the fan and cowling surfaces.
The heatsink is usually held on by either screws or push through pins that have small locking tabs on the underside of the circuit board. Just squeeze those together (long nosed pliers or medical artery forceps) and gently push them back out toward the circuit board. Do that to any fitting pins they usually stay at that point and you will find the heatsink will lift away from the chip. Be careful not to lose the small springs that create a downward tension onto the heatsink.

Then it is just a matter of cleaning up the old compound thoroughly cleaning the chip and heatsink apply the compound - don't slather it on you only need a thin film.
Then it is just a reverse of the dismantle process.
Sounds real fiddly but truly it is quite easy.

I use Arctic cleaning fluids and compound for this and it works real well. If ever you do the compound on the CPU - same thing only different fitting of course. Some links for the compound etc
Arctic Silver Incorporated - ArctiClean & Arctic Silver Incorporated - Céramique 2
My System SpecsSystem Spec
13 Apr 2013   #7

Windows 7 Ultimate x64
 
 

Wow thanks. I just took it apart and it was pretty easy. Just four screws on the bottom and four more connecting the fan cowling to the heat sink. I will get it cleaned up tomorrow and have some thermal paste lying around from my most recent build so I know how to use it. I have just never used it on a GPU before. Anyways thanks again for the help.
My System SpecsSystem Spec
13 Apr 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by JackALope52x View Post
Wow thanks. I just took it apart and it was pretty easy. Just four screws on the bottom and four more connecting the fan cowling to the heat sink. I will get it cleaned up tomorrow and have some thermal paste lying around from my most recent build so I know how to use it. I have just never used it on a GPU before. Anyways thanks again for the help.
No probs Jack just be careful taking that heatsink off sometimes they can be really stuck tight on and the compound real hard - you may have to give it a little "soak" to make it soft.
Again make sure it is thoroughly clean and don't slap too much compound on mate it just makes a real mess if you do
My System SpecsSystem Spec
13 Apr 2013   #9
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Be mindful that a GPU takes a lot less compound than a CPU does. I've done this too and even washed the cooling radiator in the sink with soap and water. Let it dry thoroughly before reassembly.
My System SpecsSystem Spec
13 Apr 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Be mindful that a GPU takes a lot less compound than a CPU does. I've done this too and even washed the cooling radiator in the sink with soap and water. Let it dry thoroughly before reassembly.
Hum haven't done one wit a rad on it yet so handy to know cos I would have spent hours cleaning it out with those chenille wires and making a real mess out of it.

The compound yep I have seen the original manufacturer absolutely smother the chip and consequently the board with compound and that rubbery stuff is the pits to get off too.
My System SpecsSystem Spec
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