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Windows 7: Video hardware error

14 Apr 2013   #1
Sonic Order

Windows 7 Home Premium 64bit
 
 
Video hardware error

Hello. I turned on my computer a few hours ago and it's been running much slower than normal. For example, it takes a minute for Windows to load when it usually only takes a few seconds. Please help. I think a video hardware error may be the cause. I recently updated from Internet Explorer 8 to 10.

Source
Windows
Summary
Video hardware error
Date
08/04/2013 21:25
Status
Solution available
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Extra information about the problem
BCCode: 117
BCP1: FFFFFA800556C230
BCP2: FFFFF88004706C48
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
Server information: 53103f02-55dd-4a97-9ee6-9704e7ffb99e



My System SpecsSystem Spec
.
14 Apr 2013   #2
Pauly

Win7 Ultimate X64
 
 

Have a look at this Blue Screen of Death (BSOD) Posting Instructions

Update your graphics drivers to the latest ones, its best to uninstall old drivers then run Drivers - Clean Left over Files after Uninstalling then install new drivers from here AMD Graphics Drivers & Software there is an auto detect and install option if your not sure
My System SpecsSystem Spec
14 Apr 2013   #3
Sonic Order

Windows 7 Home Premium 64bit
 
 

Thanks, Pauly. I did a sfc scan and it found nothing wrong, so I suspected that the drivers may need to be updated. I'm not sure how to uninstall and update a driver, though.
My System SpecsSystem Spec
.

14 Apr 2013   #4
Pauly

Win7 Ultimate X64
 
 

Uninstall via control panel add/remove programs then follow my previous link to remove driver left overs then visit other link to AMD/ATI site to install new ones, any problems then feel free to ask back and if problems persist after trying this then follow the BSOD posting link and upload your dump files and i will take a look for you
My System SpecsSystem Spec
19 Apr 2013   #5
Sonic Order

Windows 7 Home Premium 64bit
 
 

The computer is running normally again. However, when I logged in today, it asked me to download the latest version of Adobe Flash Player. I wasn't connected to the Internet at the time. I clicked on 'Download' and it caused Adobe to stop working.


Source
Adobe® Flash® Player Installer/Uninstaller 11.6 r602
Summary
Stopped working
Date
19/04/2013 19:54
Status
Report sent
Description
Faulting Application Path: C:\Windows\System32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: FlashUtil64_11_6_602_180_ActiveX.exe
Application Version: 11.6.602.180
Application Timestamp: 5130146c
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000005
Exception Offset: 00000000000532d0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Additional Information 1: 526c
Additional Information 2: 526ceb572d9e6bd519e11611660d9273
Additional Information 3: 3def
Additional Information 4: 3def1fb43b9743c20587d011c19d33e9
Extra information about the problem
Bucket ID: 99552579
My System SpecsSystem Spec
02 Jul 2013   #6
Sonic Order

Windows 7 Home Premium 64bit
 
 

I got another video hardware error a few hours ago. McAfee was doing a virus scan at the same time. The Action Centre said the AMD/ATI Video Driver stopped working properly.

Source
Windows
Summary
Video hardware error
Date
02/07/2013 20:17
Status
Solution available
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8006E1A290
BCP2: FFFFF88002F5DC48
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
Server information: 97e3e35e-9769-4c0f-b902-2a21fd9ddc9c
My System SpecsSystem Spec
02 Jul 2013   #7
Pauly

Win7 Ultimate X64
 
 

Please post as per instructions so we can see the dump files Blue Screen of Death (BSOD) Posting Instructions

Error code 0x117 = videodriver/subsystem error
Check your machine/gfx temperatures
Recommend you update or reinstall drivers and try running a gfx stress test
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
02 Jul 2013   #8
Sonic Order

Windows 7 Home Premium 64bit
 
 

Hi Pauly. I was trying to install a new AMD driver from the AMD website via the autodetect software and there was another Blue Screen of Death. I turned off my computer and turned it back on. It took a few minutes to load. I checked Device Manager and it said my ATI Radeon HD 5400 Series driver has a problem. It's not working at all. It seems Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged.
My System SpecsSystem Spec
03 Jul 2013   #9
Pauly

Win7 Ultimate X64
 
 

Uninstall, driver sweeper as before, reinstall
My System SpecsSystem Spec
04 Jul 2013   #10
Sonic Order

Windows 7 Home Premium 64bit
 
 

I uninstalled the driver. Windows Update installed a new driver called 5470. My laptop was running fine until the AMD driver stopped responding again and caused another video hardware error. The laptop is a Dell Studio 1558. Thanks for your help, Pauly. I checked for solutions from the Action Centre and it said "AMD/ATI Video Driver has stopped working properly.
For info about possible solutions to this problem, go online to the Hewlett-Packard Company website".
My System SpecsSystem Spec
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 Video hardware error




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