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Windows 7: ATI 4890 HD on Windows 7 Professional 64 bit problem

17 Oct 2009   #1

Windows 7 Professional 64Bit
 
 
ATI 4890 HD on Windows 7 Professional 64 bit problem

Alright here is my problem i recently installed my computer with the Windows 7 Professional 64bit version. (Got it from my MSDN)

I updated all my ATI Drivers and that Catalyst thing
http://game.amd.com/us-en/drivers_catalyst.aspx?p=Windows 7/windows-7-64bit
I Installed all the Windows 7 updates so i got the latest drivers.

System Specs:
Processor Intel Core 2 Quad Q9400 2,66GHZ
Ram 4 GB DDR2 800MHZ
Video: ATI Radeon HD 4890 (the club 3d one)
Power: 650W from Corsair
All other hardware are standard hadware shipped with the HP DC7900
http://h18000.www1.hp.com/products/q...13029_div.HTML
(The convertible Minitower)

The problem is every time i play a game it crashes (The game) after a period of time (between 10-50 minutes) The games i tried and resulted in the samething is Crysis, Assassins Creed and Soldier of Fortune Payback (crap game i know just installed it to test this)

The OS is still functioning properly only the game crashes

Now i found somesort of solution on this website.

AMD Game Forums - Issues with Radeon HD 4800 series and Windows 7?

This dude is telling that is works normaly on Vista and that he needed to Lock his GPU(not CPU) with a program called RivaTuner (I have not tried this since i don't really know how that program works and i don't really want to blow up my computer.)

This was needed because some fuction called Powerplay is causing the trouble. I don't know if i have this powerplay thing and i don't know how to controll it or anything.

So how can i fix it ? (I do have a legit Vista Bussiness 64bit key left but i really want to keep using Windows 7 If that is possible)

Thank you all for your time and effort

- Dennis

PS More information will be supplied when needed since i didn't know what information to add

My System SpecsSystem Spec
.

17 Oct 2009   #2

7600.20510 x86
 
 

Install the driver from ATIs site.

This is the cause of your issue:

"I Installed all the Windows 7 updates so i got the latest drivers."

Don't ever allow WU to update your graphics driver. Do it yourself always. It's also a good idea to monitor your GPU temp using ATI Tray Tools. That app has great overclocking abilities too should you choose to use that once your system stabilizes and issue is fixed.
My System SpecsSystem Spec
17 Oct 2009   #3

Windows 7 Professional 64Bit
 
 

Quote   Quote: Originally Posted by torrentg View Post
Install the driver from ATIs site.

This is the cause of your issue:

"I Installed all the Windows 7 updates so i got the latest drivers."

Don't ever allow WU to update your graphics driver. Do it yourself always. It's also a good idea to monitor your GPU temp using ATI Tray Tools. That app has great overclocking abilities too should you choose to use that once your system stabilizes and issue is fixed.
Well i updated the Catalyst thing over(after) the drivers from Windows 7

So how to uninstall the remaining windows 7 update files related to my video card?
My System SpecsSystem Spec
.


17 Oct 2009   #4

7600.20510 x86
 
 

Basically what I'm saying to do is to ensure that the current driver for video card installed is directly from game.amd.com and not the version from Microsoft.

If Microsoft version, redownload from the link and install. I'd do that anyway, to be sure. Then try your games and good luck.

What you could try doing for test purposes is to use ATI Tray Tools to purposesly underclock your video card GPU and memory to see if heat might be causing the issue.

How I actually found the highest limits for my card was by overclocking it really high and lowering it until games wouldn't crash to desktop. So crashing to desktop could be evidence of overheated card as in my overclocking example.
My System SpecsSystem Spec
17 Oct 2009   #5

Windows 7 Professional 64Bit
 
 

Ill try that but mines always between 70-75 degrees (when gaming) while my friends have their at 110 degrees with no problems so i think heat isnt a issue

and i already installed tht 9.9 version like 2 hours ago and the windows update was like 2 days ago

EDIT:: i installed that ati tray tools thing should i underclock my vid ?
My System SpecsSystem Spec
17 Oct 2009   #6

7600.20510 x86
 
 

If you're meaning degrees Celsius, 110 is extremely way too high and 70-75 is very high. 70-75 could be causing an issue but possibly not also.

Yes, underclock with ATI Tools by 10 percent to start, and then try games for a while. Go to Hardware | Overclock settings, to do so. You can also control your fan speed. Max that out for testing too.
My System SpecsSystem Spec
17 Oct 2009   #7

Windows 7 Professional 64Bit
 
 

Ill try that in the morning. Thanks
My System SpecsSystem Spec
18 Oct 2009   #8

Windows 7 Professional 64Bit
 
 

Ok i'n trieing it now and something else became to my attention. Every time i play a game does not matter if its a high end game or a low end game. The video card always tries to run at 100% even when i downclocked it. I tried this with the game called Guildwars and it resulted in a 200-300 FPS This is way to much that the eye can handle so the Video card is working when he does not need to work. Is there a FPS limiter tool to tell my video card to stop increasing the FPS when he reached a certain ammount of FPS ? like arround 40

EDIT::: Game still crashing even when i downclocked my video card it went down to 65-68 Degrees celsius showing no improvements in playing time.

I really think this is a software thing
My System SpecsSystem Spec
18 Oct 2009   #9

 
 

70-75 degrees is warm, but well within the safe temp range. It's highly unlikely that this is an issue here.

Do any of these games give an app crash error message?

If they do, check your event viewer logs to see if there is a common faulting application or driver. It may be any sort of driver or app (like an A/V) that is conflicting with something.



(Start >type "Event Viewer" Custom views >Administrative Events)

ATI 4890 HD on Windows 7 Professional 64 bit problem-event-viewer.jpg


My System SpecsSystem Spec
18 Oct 2009   #10

Windows 7 Professional 64Bit
 
 

I checked my event viewer and it gave me 3 errors in the same minute so i post them all

EDIT i posted the error Crysis gave me aswell
EDIT 2 It seems that there are more errors that Crysis gives me


Attached Thumbnails
ATI 4890 HD on Windows 7 Professional 64 bit problem-error1.png   ATI 4890 HD on Windows 7 Professional 64 bit problem-error2.png   ATI 4890 HD on Windows 7 Professional 64 bit problem-error3.png   ATI 4890 HD on Windows 7 Professional 64 bit problem-errorcrysis.png   ATI 4890 HD on Windows 7 Professional 64 bit problem-errorcrysis2.png  

ATI 4890 HD on Windows 7 Professional 64 bit problem-errorcrysis3.png  
My System SpecsSystem Spec
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 ATI 4890 HD on Windows 7 Professional 64 bit problem





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