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Windows 7: BSOD and display crash, event id 14

14 Jul 2013   #1

Windows 7
 
 
BSOD and display crash, event id 14

For about a year now i have had problems one after another with my pc and ave been able to handle them and find what was wrong but this is something i had to get help with my pc will randomly freeze while using firefox ie ect.. and most of the time it will just crash but sometimes it will say display driver has recovered. well today i found a very interesting event log that looked like this any suggestions? yes i have reinstalled my drivers
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video5
!06d7(1bb8)

My System SpecsSystem Spec
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14 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Please follow the instructions here to get BSOD help:

System Info - See Your System Specs

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
17 Jul 2013   #3

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

I would start with:

Install the latest NVidia video driver from the video card's website.

That file mentioned is apparently the Nvidia kernal driver, which is *cough* the critical one.

Follow the BSOD reporting mentioned already though, need all the details it provides to fully troubleshoot issues.
My System SpecsSystem Spec
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28 Jul 2013   #4

Windows 7
 
 

Yes i would have uploaded the mini-dump files if they where there im not sure why but my folder is empty and i had a bsod about 3 mins ago but the mini-dump folder is still empty. This only happens while i browse the web and the bsod is not very often most of the time it will freeze and recover or freeze and my mouse will disappear but still has functionality so i am able to shutdown with out just powering down my pc.

Oh and by the way i have updated my drivers about 3 times now.
My System SpecsSystem Spec
29 Jul 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by clickmyname View Post
Yes i would have uploaded the mini-dump files if they where there im not sure why but my folder is empty and i had a bsod about 3 mins ago but the mini-dump folder is still empty.
Follow this, then check to see if you have the .dmp files.

Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
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 BSOD and display crash, event id 14




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