Installed new video card, but PCI Serial Port is marked/ drivers?

My new card is not working. The CD that came with it doesn't even recognize my new PCI card. It's a DVI, and I have a DVI dual to VGA piece where it can turn the DVI output into VGA. I thought perhaps it had arrived DOA from e-bay, until....I went into Device Manager. Problem is, in my Windows 7 Device Manager, under OTHER DEVICES? My PCI Serial Port has a yellow question mark next to it. I learned from Windows XP that this means there's a problem with my component. Hence my new card won't work until my PCI Serial Port is straightened out. I've tried to click on it and update it, but when I do that, Windows 7 says UPDATING...and then it says DEVICE did not update successfully. So it seems this is something I can't do through Windows update, or something Windows update won't do itself. Anyone else had this issue? Seems to be driver related.

My pc is a Gateway e4610 small form desktop...

Gateway E-4610S SB Desktop
Intel Core 2 Duo 1.8GHz, 2GB DDR2, 70GB HDD, CD-ROM/DVD-Rom.

The video card is an ATI Radeon HD 4550 1GB DDR2 PCI-Express 2.0 x16 DVI+HDMI Single Slot Low Profile Video Graphics Card. This card doesn't need an external power source. It's new. I think my PCie port is the problem. It has a question mark next to it on Device Manager, and Windows 7 tells me there's a problem with the port, hence the question mark. The message under properties says....

The drivers for this device are not installed.


I tried to get the OS to automatically find the drivers for me as requested, it says Windows could not find drivers. And I am not sure if I need the Windows 7 drivers for this, or the Gateway e4610 drivers for this. I also tried to install a driver called the AMT "something". But it kept saying system doesn't meet minimum requirements yada yada.

maxie said:

Hi there .. Did you try the Intel(R) G965/Q963 Express Chipset Family Video Driver

I tried that one. Said my OS isn't supported. Seems that chipset family is for Vista, not Windows 7.

AddRAM said:

As Maxie has stated, you have to install your motherboard drivers completely, after you fix that issue you should be able to install your card.

You can drop in the cd, ( if you have a motherboard driver cd ) then use device manager to install the drivers, right click on the item with the problem ( exclamation point ) but don`t let windows go out to the web to update it, change the location to your dvd drive and after a bit it should find the drivers on the cd and install them.

If you don`t have the cd, then do as Maxie has instructed.

Nope, this was a Manufactured Refurbished purchase from New Egg. So no I don't have the Motherboard drivers.

I tried what you suggested, still didn't work.