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Windows 7: Installed new video card, but PCI Serial Port is marked/ drivers?

17 Jul 2013   #1
Magikal

Windows 7 64 bit
 
 
Installed new video card, but PCI Serial Port is marked/ drivers?

My new card is not working. The CD that came with it doesn't even recognize my new PCI card. It's a DVI, and I have a DVI dual to VGA piece where it can turn the DVI output into VGA. I thought perhaps it had arrived DOA from e-bay, until....I went into Device Manager. Problem is, in my Windows 7 Device Manager, under OTHER DEVICES? My PCI Serial Port has a yellow question mark next to it. I learned from Windows XP that this means there's a problem with my component. Hence my new card won't work until my PCI Serial Port is straightened out. I've tried to click on it and update it, but when I do that, Windows 7 says UPDATING...and then it says DEVICE did not update successfully. So it seems this is something I can't do through Windows update, or something Windows update won't do itself. Anyone else had this issue? Seems to be driver related.

My pc is a Gateway e4610 small form desktop...

Gateway E-4610S SB Desktop
Intel Core 2 Duo 1.8GHz, 2GB DDR2, 70GB HDD, CD-ROM/DVD-Rom.


My System SpecsSystem Spec
.

17 Jul 2013   #2
maxie

windows 7 home 64bit
 
 

Hi there ... Looks like you need a chipset Driver ... Go to Gateway website to download the Driver

Gateway Support - Downloads & Support Documents - Desktop / E Series / E-4610S
My System SpecsSystem Spec
17 Jul 2013   #3
Magikal

Windows 7 64 bit
 
 

The video card is an ATI Radeon HD 4550 1GB DDR2 PCI-Express 2.0 x16 DVI+HDMI Single Slot Low Profile Video Graphics Card. This card doesn't need an external power source. It's new. I think my PCie port is the problem. It has a question mark next to it on Device Manager, and Windows 7 tells me there's a problem with the port, hence the question mark. The message under properties says....

The drivers for this device are not installed.


I tried to get the OS to automatically find the drivers for me as requested, it says Windows could not find drivers. And I am not sure if I need the Windows 7 drivers for this, or the Gateway e4610 drivers for this. I also tried to install a driver called the AMT "something". But it kept saying system doesn't meet minimum requirements yada yada.
My System SpecsSystem Spec
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17 Jul 2013   #4
maxie

windows 7 home 64bit
 
 

Hi there .. Did you try the Intel(R) G965/Q963 Express Chipset Family Video Driver
My System SpecsSystem Spec
17 Jul 2013   #5
AddRAM

Windows 7 Professional x64 Service Pack 1
 
 

As Maxie has stated, you have to install your motherboard drivers completely, after you fix that issue you should be able to install your card.

You can drop in the cd, ( if you have a motherboard driver cd ) then use device manager to install the drivers, right click on the item with the problem ( exclamation point ) but don`t let windows go out to the web to update it, change the location to your dvd drive and after a bit it should find the drivers on the cd and install them.

If you don`t have the cd, then do as Maxie has instructed.
My System SpecsSystem Spec
17 Jul 2013   #6
Magikal

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by maxie View Post
Hi there .. Did you try the Intel(R) G965/Q963 Express Chipset Family Video Driver
I tried that one. Said my OS isn't supported. Seems that chipset family is for Vista, not Windows 7.
My System SpecsSystem Spec
17 Jul 2013   #7
Magikal

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
As Maxie has stated, you have to install your motherboard drivers completely, after you fix that issue you should be able to install your card.

You can drop in the cd, ( if you have a motherboard driver cd ) then use device manager to install the drivers, right click on the item with the problem ( exclamation point ) but don`t let windows go out to the web to update it, change the location to your dvd drive and after a bit it should find the drivers on the cd and install them.

If you don`t have the cd, then do as Maxie has instructed.

Nope, this was a Manufactured Refurbished purchase from New Egg. So no I don't have the Motherboard drivers.
My System SpecsSystem Spec
17 Jul 2013   #8
maxie

windows 7 home 64bit
 
 

Hi there .. Try and Install the Drivers in COMPATIBILITY mode ... To do this Right Click the driver installation file and select Properties/Compatibility Tab. ..Then click Apply Ok .. Which Version of Windows are you using
My System SpecsSystem Spec
17 Jul 2013   #9
Magikal

Windows 7 64 bit
 
 

I tried what you suggested, still didn't work.
My System SpecsSystem Spec
17 Jul 2013   #10
maxie

windows 7 home 64bit
 
 

Okay lets try this one .. It states it supports your chipset

Graphics — Microsoft Windows 7* Support FAQ
My System SpecsSystem Spec
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 Installed new video card, but PCI Serial Port is marked/ drivers?




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