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Windows 7: Dell N4010 Win 7 x64, freezes on restart after installing video driver


14 Sep 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Dell N4010 Win 7 x64, freezes on restart after installing video driver

Hi all, as the thread title says, I am having trouble with my laptop. I just reformatted and did a fresh install of Windows 7 Ultimate x64. I have installed all Windows Updates and installed all drivers in the order Dell specifies here: How to reinstall drivers in the correct order | Dell US EXCEPT for the video drivers. I should mention the video drivers I am trying to install are the Intel HD graphics drivers for my onboard graphics. This is because as soon as I do so and restart, Windows hangs on a black screen right after the "Starting Windows" screen and my laptop fan goes on full blast. The computer at this point is unresponsive, forcing me to do a hard power down. The only remedy after this is to either do a system restore to before the video drivers were installed, or boot into safe mode to uninstall the video drivers manually and run CCleaner. The laptop runs fine running on the default "standard VGA drivers" with the exception of poor resolution and unable to run anything graphics intensive. I've tried using drivers from both Dell and Intel's websites, via .exe installers and manually via .zip folders. I've attached my SF diagnostic .zip folder. Also forgot to mention I am running the most updated BIOS with default settings loaded. Please help and thank you in advance!




Attached Files
File Type: zip SF_14-09-2013.zip (451.8 KB, 8 views)
My System SpecsSystem Spec
.

15 Sep 2013   #2

Microsoft Windows 8.1 64-bit Professional + Windows 10 Tech Preview on VM
 
 

Hello Flipzag and welcome to the Forums,

Please download and install the KB971033 Windows Update.

When done, please follow the Genuine and Activation Posting Instructions and provide us with the log created to see if the update is successfully installed.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
15 Sep 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-DDH3D-TMCHV-8GXKP
Windows Product Key Hash: gc55MXpKIH58f1CzhmdwAKRbdTM=
Windows Product ID: 00359-OEM-9809522-29179
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {68B49233-6D0E-4011-8CD4-6CFC79408DFB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.130801-1934
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{68B49233-6D0E-4011-8CD4-6CFC79408DFB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8GXKP</PKey><PID>00359-OEM-9809522-29179</PID><PIDType>8</PIDType><SID>S-1-5-21-2725885322-46547858-3776219343</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N4010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110331000000.000000+000</Date></BIOS><HWID>7EBC3507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-095-229179-02-1033-7601.0000-2582013
Installation ID: 014010266871201966416330244824203315629673776936064702
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8GXKP
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/15/2013 5:23:05 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEA6GGQ0nhGdxaIguyeIKZ4PkSKBNb4YtT9XF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SPCR			PTLTD 		$UCRTBL$
  SLIC			DELL  		QA09   
  OSFR			DELL  		DELL    
  ASF!			  CETP		    CETP
  SSDT			PmRef		CpuPm
My System SpecsSystem Spec
.


16 Sep 2013   #4

Microsoft Windows 8.1 64-bit Professional + Windows 10 Tech Preview on VM
 
 

Hello Flipzag,

The log checks out clean, good

----------

Please check your hard drive for minidumps;
  1. Navigate to C:\WINDOWS\Minidump (Replace C: with the letter of the drive where you installed Windows on).
  2. Select all the files there by clicking on the first file, holding down the SHIFT key, and clicking on the last file.
  3. Copy all files by hitting Ctrl+C.
  4. Create a folder on your desktop called "Dumpfiles" and paste all .dmp files in that folder.
  5. Right click on the folder and click on Send to. Then click on Compressed (zipped) folder.
    This will create a .zip called Dumpfiles.zip on your desktop.
  6. Please upload the .zip file by following this tutorial.
    • If your Windows is not set to create dump files upon a BSOD, please follow this tutorial to configure it.
    • If no dump files are found in that folder, please report back.
If there are no minidumps, which I think, please upload the zipped MEMORY.dmp which is located in C:\WINDOWS.
If this file isn't there, please report back.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
16 Sep 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I followed the tutorial to create dump files, but I'm not getting any BSOD's so there are no dumpfiles in my Windows folder. I update video drivers, it tells me to restart my computer, and upon doing so, I get to the "Starting Windows" screen where it locks up.

System restore says this: A recent driver installation or upgrade may be preventing the system from starting.

But the thing is, I have tried using different video drivers from Dell and Intel, most recent to older versions, via .exe installers and manually with .zip folders via Device Manager, and I get the same result. It's not like I have a dedicated video card that I can replace... Thanks for the help so far, hope we can figure this out.
My System SpecsSystem Spec
16 Sep 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

For what it's worth, this is what Event Viewer shows.

Source: Kernel-Power
Event ID: 41
Task Category: 63
Level: Critical

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
My System SpecsSystem Spec
16 Sep 2013   #7

Microsoft Windows 8.1 64-bit Professional + Windows 10 Tech Preview on VM
 
 

Hello Flipzag,

A event ID 41 error simply means that Windows shut down unexpectedly, there is no additional information there besides that what we already knew.

----------

Are you able to boot into Windows?

If yes, please follow this;
Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

  1. Click on the .
  2. Open an elevated command prompt.
  3. Type "SFC /SCANNOW" without the quotations.
  4. Let SFC do it's thing, and then prompted to, restart.

    If SFC found and repaired anything, please do the following:
  5. When restarted, open an elevated command prompt.
  6. Type (or copy) the following, this will create a .txt file on your desktop;
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

If you are unable to boot into Windows, please follow this;
Please use the SFC /SCANNOW command at boot as shown in option one of this tutorial.
Note   Note

You will need either your original Windows Installation disc or a Repair Disc for this to work.

  1. First change the Boot order so that DVD's boot before Windows does.
  2. Insert either your installation or repair disc in your machine.
  3. Navigate to the System Recovery Options, and once there, click on Command Prompt.
  4. In command prompt, please type the following;
    sfc /scannow /offbootdir=f:\ /offwindir=f:\windows
    Replace F: with the letter where Windows is installed on!
  5. SFC will now attempt to search for integrity violations and fix those found.
  6. Once done, please type "Exit" and hit ENTER to exit command prompt.
  7. To restart, remove the DVD and select Restart from the menu.

    If SFC found and repaired any violations, please do the following;
  8. When restarted, open an elevated command prompt.
  9. Type (or copy) the following, this will create a .txt file on your desktop;
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  10. In your next reply, please attach this file using the method displayed in this tutorial.
----------

Please follow this;
Quote   Quote: Originally Posted by Arc View Post
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
16 Sep 2013   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

SFC /scannow yields: Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
16 Sep 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Before I run Driver Verifier, should I attempt to install the video drivers again? Currently I am able to boot windows and post this because I did a system restore to before I installed them, and am running on the standard VGA drivers with low resolution.
My System SpecsSystem Spec
16 Sep 2013   #10

Microsoft Windows 8.1 64-bit Professional + Windows 10 Tech Preview on VM
 
 

Good, thank for the update

----------

Hmm, please fill in your system specs by following this tutorial first. After that, make a restore point and try to install the latest driver available at the manufacturers site to see if it works. If it doesn't, you can restore your machine to the point that you have just created.

----------

After that, please enable Driver Verifier and post back any crashes.
If your machine has crashed - follow the BSOD Posting Instructions and upload the .zip file created so that we can analyze the problem.


Good luck and keep us posted,
Nommy
My System SpecsSystem Spec
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 Dell N4010 Win 7 x64, freezes on restart after installing video driver




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