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Error message Display driver AMD stopped responding and has recovered
Hi wondering if anyone has had problems with this message before . Ill give as much info as I can .
Using windows 7 professional . It only happens when I use internet explorer or mozilla online . I can watch video off line with realplayer etc no problem .The laptop pauses for a few seconds then the message pops up and it unfreezes . After a few of these it eventually freezes for good and not even ctrl alt delete can get out of it so I have to remove the power supply to reboot .
Happens randomly , might get 5 minutes of browsing before it happens or 5 seconds .
graphics card is amd radeon 5000 hp .
recently had a cracked screen replaced .
I have tried reinstalling the drivers but windows says that the latest oines are already installed , also its hard to download anything to fix it when the computer freezes while using the browser .
Seems like a very strange problem to me as it only kicks up when using the internet browsers and especially while using the scroll function in the browsers .
Any Ideas of what I could try ?A laptop repair service told me they recommend clearing the hard drive and reinstalling the operating system and all programs again . Id like to avoid that if possible as I dont have the product keys anymore .
Thanks for reading ,
Jam