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Windows 7: Crash when playing every game

14 Nov 2013   #1

Windows 7 Home Premium 64bit
 
 
Crash when playing every game

Hello,

for the last few months now, whenever I launch and begin a play a game on my laptop, around 15 minutes in my machine will crash and requires a hard reset in order to work again. This happens on most games, though not others. Titles like Command and Conquer 3 Red Alert and Worms Revolution work fine, however Crusader Kings 2, Mafia 2, Skyrim etc are all but unplayable. Each time the crash happens, the image on screen freezes and my speakers let out a harsh buzzing sound.

I've tried verifying the integrity of my game files, updating my drivers, defragmenting my hard drive, running virus and malware scans among other things, all to no avail. I would be very grateful if anyone would be able to help me, this situation is greatly annoying me.

Thank you

My System SpecsSystem Spec
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15 Nov 2013   #2

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

Welcome potheel,

Check out the fan(s) on your graphics card and make sure they're still turning smoothly. When the computer is off, most will spin easily with a flick of a finger. Then turn on the PC and check out the fans when you play a graphics intensive game like Skyrim. If the fans are running slowly during the game, you may have a bad fan, or the fan setting might have accidentally been set to manual.

Be careful when checking the fans that you don't burn your fingers on the video card. I suspect that it's getting very hot, and that might be your problem.

Keep us posted.
My System SpecsSystem Spec
20 Nov 2013   #3

Windows 7 Home Premium 64bit
 
 

Hi, sorry about the late reply.

The problem still persists. I have a laptop with a unibody design, I can only get access to the memory, wireless card etc not the fan. I have run a few more graphics intensive games and forced the crash to occur, the ventilation for the fan feels pretty hot when this happens so I think you're onto something.

Indeed, when I run something that isn't graphics intensive, like worms, I don't have any issues, though I thought this might have had something to do with engines.

As I have a laptop and can't access my fans to clean them, I don't really know what my options are. I'm well beyond the limits of my warranty and I'm not overly keen to pay a guy in a shop to rip me off. Is there anything I can do?
My System SpecsSystem Spec
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20 Nov 2013   #4

Windows 7 Professional 64bit
 
 

I would say it's the card overheating and shutting down the computer. Can you try a can of air and blow through the vents of the laptop, maybe dust is restricting airflow? You can also try using your laptop on a laptop cooler. That would help somewhat.
My System SpecsSystem Spec
21 Nov 2013   #5

Windows 7 Home Premium 64bit
 
 

I bought a can of air, tried it, though not extensively. I played Mafia 2 after I used the can, this game usually shuts down after fifteen minutes of play. This time I managed seventeen, though I'm not sure if it is because the game is incredibly laggy and bugged as I have heard.

I shall respond after further testing, but I'm not really sure what the problem is!
My System SpecsSystem Spec
21 Nov 2013   #6

Windows 7 Home Premium 64bit
 
 

I can confirm that the can has made a negligible difference. Any other thoughts?
My System SpecsSystem Spec
22 Nov 2013   #7

Windows 7 Professional 32bit
 
 
Crash launching of games

Quote   Quote: Originally Posted by potheel View Post
Hello,

for the last few months now, whenever I launch and begin a play a game on my laptop, around 15 minutes in my machine will crash and requires a hard reset in order to work again. This happens on most games, though not others. Titles like Command and Conquer 3 Red Alert and Worms Revolution work fine, however Crusader Kings 2, Mafia 2, Skyrim etc are all but unplayable. Each time the crash happens, the image on screen freezes and my speakers let out a harsh buzzing sound.

I've tried verifying the integrity of my game files, updating my drivers, defragmenting my hard drive, running virus and malware scans among other things, all to no avail. I would be very grateful if anyone would be able to help me, this situation is greatly annoying me.

Thank you
Can you please write down the PC Model, What brand, Ram , Graphic Card Names
My System SpecsSystem Spec
22 Nov 2013   #8

 
 

Quote   Quote: Originally Posted by potheel View Post
I can confirm that the can has made a negligible difference. Any other thoughts?
If you download GPU-Z and tick the "log to file" it will log all the details, especially temp, even if the laptop freezes.

You can upload the log here. But basically what you are looking for the GOU temp. If it's hitting the high 90C+ then it's solely heat related.

Worms as you know is far less intensive on the GPU.


Compressed air helps, but sometimes you actually have to remove the body to get the dust out.

Report back when you've got the GPU-Z log first though.
My System SpecsSystem Spec
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