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Windows 7: AMD Catalyst Intall Error Messages


25 Jan 2014   #1

Windows 7 Home Premium 64 bit - SP1
 
 
AMD Catalyst Install Error Messages

Could someone explain the reasons behind the error messages I'm getting trying to install my AMD Catalyst Drivers.

From a clean system, ie: all previous ATI/AMD drivers, folders and software removed.

The Catalyst install runs and opens, on running the Install option.
Image 01

Clicking Next gives this,
Image 02

Selecting Yes gives this,
Image 03

Bypassing this to create a different install folder,
Image 04
Image 05

Retrying gives this,
Image 06

Dialog box appears again,
Image 07

Then the Installer is hung and can only be closed by opening Task Manager and manually shutting it down.

This seems to be a continuous loop, nothing I've tried gets past this, so I'm asking what could be preventing the creation of a folder on my C:\ drive ? Single User with full Administrator rights !!

I've tried a variety of different Catalyst Installer Versions, old to new, same thing happens every time.

Any thoughts, advice would be welcomed.

Regards,
Mick C.



Attached Images
       
My System SpecsSystem Spec
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25 Jan 2014   #2

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

Try right clicking on the installer, and choosing "Run as Administrator." Windows often can't write to the "Program Files" folder without elevated privilege.
My System SpecsSystem Spec
26 Jan 2014   #3

Windows 7 Home Premium 64 bit - SP1
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Try right clicking on the installer, and choosing "Run as Administrator." Windows often can't write to the "Program Files" folder without elevated privilege.
Thanks for looking in on this Mellon.
Gave this a try, same result as above
Puzzling, as I'm having no problems installing other software to the same drive and "Program Files" folder !!
It's not just this incarnation of the Catalyst package [13-12_win7_win8_64_dd_ccc_whql] that's behaving like this, earlier versions are doing the same thing.
Perhaps there is something missing the CCC needs, what that is, is eluding me.
Thanks,
Mick C.
My System SpecsSystem Spec
.


26 Jan 2014   #4

Windows 8.1 Pro | Windows 7 Home Premium 64-bit SP1
 
 

I would try a clean install after complete removal

AMD Catalyst Uninstall Utility 1.2.1.0
My System SpecsSystem Spec
26 Jan 2014   #5

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Dude View Post
I would try a clean install after complete removal

AMD Catalyst Uninstall Utility 1.2.1.0
Then see what happens with an Express install, not custom.

There are two issues here
1) the custom folder
2) failure to load detection driver

I've had difficulties with the Catalyst Install Manager (CIM) on my system - I've used both custom and express.
Standard secondary folders are created even if you create a custom, so I gave up trying to figure out CIM, uninstalled as Dude suggested and went with Express. Then I backtracked and removed CCC - I didn't need it and I don't OC this machine.
My System SpecsSystem Spec
26 Jan 2014   #6

Windows 7 Home Premium 64 bit - SP1
 
 

Quote   Quote: Originally Posted by Dude View Post
I would try a clean install after complete removal

AMD Catalyst Uninstall Utility 1.2.1.0
Thanks Dude, Ran this utility, started with a clean slate !!

Up until the install of the latest drivers, [13-12_win7_win8_64_dd_ccc_whql] I'd had no trouble with CCC etc. This one just threw a fit and crashed my system. Upon getting Windows back I've had this issue ever since. Have "cleaned up" with the above utility, Driver Fusion, and Atiman's Uninstaller at various times.
This is what I don't understand !!
"Unknown error creating or accessing folder C:\Program Files\ATI Technologies !"
What would stop CCC from creating a folder on a drive I've had no problems installing other programs on.

Slartybart, tried that one too, "Express Install", goes past the create error box fail from before, but soon as I pick NEXT, the 2nd message appears, "AMD Catalyst Install Manager Failed to load detection driver" !!
Creating the "ATI Technologies" folder myself, or another named folder first, just sends it to the "2nd" Fail each time.

This is not like an end of the world thing, but I really would like to find out what's going wrong here.

Thanks for the input and idea though,
Regards to you both,
Mick C.
My System SpecsSystem Spec
26 Jan 2014   #7

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Mick, I might not have stated it correctly

I suggested that after you run the Catalyst uninstall utility, you try an express install.

I'll change that to
run the Catalyst uninstall utility
search your c: drive
kind:=folder ATI OR AMD
>> OR must be capitalized in the search

Selectively rename any folders found (search might find Fatigues or Camd)
AMD_prior, AMD_bad... ATI_prior, ATI_bad or something

Then give an express install a shot.
My System SpecsSystem Spec
26 Jan 2014   #8

Windows 7 Home Premium 64 bit - SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Mick, I might not have stated it correctly

I suggested that after you run the Catalyst uninstall utility, you try an express install.

I'll change that to
run the Catalyst uninstall utility
search your c: drive
kind:=folder ATI OR AMD
>> OR must be capitalized in the search

Selectively rename any folders found (search might find Fatigues or Camd)
AMD_prior, AMD_bad... ATI_prior, ATI_bad or something

Then give an express install a shot.
Failed again I'm afraid Slarty !!
I know the AMD uninstall worked as I'm looking at Lego sized fonts just now
Catalyst ran till the "accept" on the License thing, the again failed to create that folder !!
I tried an earlier version of CCC this time just in case there was a problem with the new package.
13-4_vista_win7_win8_64_dd_ccc_whql", which I know has installed OK in the past.
Perhaps this isn't an AMD package issue ?
On a side thought, the .NET Framework 4.5.1 is there and working OK.
Bemused again here.

I'm offering cake now
Thanks for mulling on this for me,
Mick C.
My System SpecsSystem Spec
26 Jan 2014   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Cake! Sure, a big piece for me.

One last stab. What happens if you pre allocate (create) the folder?

going for milk now to wash down this cake.

Thanks Mike.
My System SpecsSystem Spec
26 Jan 2014   #10

Windows 7 Home Premium 64 bit - SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Cake! Sure, a big piece for me.

One last stab. What happens if you pre allocate (create) the folder?

going for milk now to wash down this cake.

Thanks Mike.
Sorry Slarty, looks like the cow is safe
Creating the folder in advance bypasses the CCC failed creation effort, but simply falls over again on the "AMD Catalyst Install Manager Failed to load detection driver" error !!
It's almost as if the Installer can't read the drive.
The AMD/Support folder that's got all the pre installation bits [Including the detection app], is on drive C:\
CCC is supposed to be reading that lot and setting up the install on the same drive in the C:\Program Files\ATI Technologies folder !!

Cake and Candles anyone LOL
Mick
My System SpecsSystem Spec
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