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Windows 7: Laptop not displaying colors properly

27 Jan 2014   #1
Skater

Windows 7 Home Premium x64
 
 
Laptop not displaying colors properly

So my grandmother just gave me her "old" (2012 HP) laptop and told me if I could fix it, I could have it. I know a good deal about computers when it comes to software and OS, but my knowledge of hardware problems is pretty limited in all honesty. Could anybody tell me how to solve this problem? I read somewhere that it could be the GUI not receiving enough power, but I have no idea if that's it or not. Any help would be greatly appreciated!

EDIT: See my fourth post with the picture of what I'm actually seeing. The screenshots were much different when viewed from the laptop itself, so I took a picture with my phone to show what I was actually seeing.




Attached Thumbnails
Laptop not displaying colors properly-colors.png  
My System SpecsSystem Spec
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27 Jan 2014   #2
sevendo

Windows 7 x64
 
 

I don't see anything wrong with the way the SevenForums webpage is being displayed. Am I missing something?

Now the window borders and menubar are lavender, which is not the default color. If that's what she's referring to, then it looks like somebody changed the theme at some point. That's easy to fix. Move your pointer to an empty spot on the desktop and right-click on "Personalize." Then left-click select the Windows 7 theme and it should come back to the default colors.
My System SpecsSystem Spec
27 Jan 2014   #3
Skater

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by sevendo View Post
I don't see anything wrong with the way the SevenForums webpage is being displayed. Am I missing something?

Now the window borders and menubar are lavender, which is not the default color. If that's what she's referring to, then it looks like somebody changed the theme at some point. That's easy to fix. Move your pointer to an empty spot on the desktop and right-click on "Personalize." Then left-click select the Windows 7 theme and it should come back to the default colors.
I probably should've taken a screen shot of the desktop instead, I didn't mean anything about the SF page. I know its not the theme though, the colors flash and brighten and dull and aren't normal whatsoever. It's difficult to tell how the screenshot really looks, as the colors are already messed up.


Attached Thumbnails
Laptop not displaying colors properly-color1.png  
My System SpecsSystem Spec
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28 Jan 2014   #4
archer

Windows 7 ultimate x64
 
 

Hey Skater,

Is it possible for you to select a wallpaper for the desktop and then take a screenshot? Are you getting different colors on icons, wallpaper or text?
My System SpecsSystem Spec
28 Jan 2014   #5
Skater

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by archer View Post
Hey Skater,

Is it possible for you to select a wallpaper for the desktop and then take a screenshot? Are you getting different colors on icons, wallpaper or text?
Sure, I won't be able to for a few hours, but I'll be sure to when I get home!

EDIT: Looking at those screenshots from my phone, I realized that the screenshot don't look at all like they do when looking at the computer. I'll try and take a picture of it from my phone later to show you what I see.
My System SpecsSystem Spec
28 Jan 2014   #6
sevendo

Windows 7 x64
 
 

"...the colors flash and brighten and dull and aren't normal whatsoever."

That sounds like your screen has an intermittent flicker.

Can you connect your laptop to an external monitor? If that works, then there is a bad connection to the laptop screen or a bad board somewhere.
My System SpecsSystem Spec
28 Jan 2014   #7
Skater

Windows 7 Home Premium x64
 
 

This is what it looks like from my view, change the desktop so Archer could see what I mean.

EDIT: Oh no, I apologize for it being upside down!


Attached Thumbnails
Laptop not displaying colors properly-image.jpg  
My System SpecsSystem Spec
28 Jan 2014   #8
sevendo

Windows 7 x64
 
 

Garbled video like that is either: a bad connection to the screen; a bad inverter; or a bad video processor.

The best way to rule out the video processor is to connect an external monitor. If the external monitor's display is OK, then it's not the video processor. Then you have to open up the laptop's top and get to the screen. The inverter is located right next to it. Replacing the cables and inverter is a do-it-yourself job.

If the external monitor's display is also garbled, then the video processor is bad. Fixing that is not for the average joe.
My System SpecsSystem Spec
29 Jan 2014   #9
Skater

Windows 7 Home Premium x64
 
 

I tried connecting to an external monitor and the picture looked fine. This laptop is almost like the HP G62 that I have, so I'm going to take it apart tonight and have a look at the screen.
My System SpecsSystem Spec
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 Laptop not displaying colors properly




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