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Windows 7: Native resolution (1920x1080) no longer available after Win7 Reinstall


03 Feb 2014   #1

Western Australia
 
 
Native resolution (1920x1080) no longer available after Win7 Reinstall

Like the title says, today I did a clean install of my Windows 7 OS on my 4 year old Alienware MX15. Straight after the install was finished, I noticed my screen resolution was incorrect, however, after checking the resolution settings, I was greeted by this:



The highest available resolution I can select is 1400x1050. Which stretches my screen out noticeably.

Initially, I dismissed this as needing to install all my windows updates and graphics drivers, but with all that done, the issue is still present!

Here's the (hopefully) relevant system information:

Code:
------------------
System Information
------------------
Time of this report: 2/4/2014, 08:33:14
       Machine name: ONA-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
           Language: English (Regional Setting: English)
System Manufacturer: Alienware
       System Model: M15x
               BIOS: Ver A09 1.00
          Processor: Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz (8 CPUs), ~1.7GHz
             Memory: 8192MB RAM
Available OS Memory: 8180MB RAM
          Page File: 2512MB used, 13846MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: ATI ATOMBIOS
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_1002&DEV_68A1&SUBSYS_02A21028&REV_00
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1400 x 1050 (32 bit) (1Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: 
         Monitor Id: 
        Native Mode: 
        Output Type: 
        Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
     Driver Version: 6.1.7600.16385
        DDI Version: unknown
       Driver Model: unknown
  Driver Attributes: Final Retail
   Driver Date/Size: 7/14/2009 08:38:47, 15360 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2BE1-11CF-9933-123FAEC2CB35}
          Vendor ID: 0x1002
          Device ID: 0x68A1
          SubSys ID: 0x02A21028
        Revision ID: 0x0000
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Not Available
         D3D Status: Not Available
         AGP Status: Not Available

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385

I installed the latest ATI Catalyst drivers, but that didn't fix the problem.

Somebody, please help. Thanks.

My System SpecsSystem Spec
.

03 Feb 2014   #2

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

By your DXDiag report, it looks like the driver didn't take. You're still running off of the Standard VGA Adapter. When you look at device manager, can you see your graphics card? Or do you just see the Standard VGA Adapter?
My System SpecsSystem Spec
03 Feb 2014   #3

Windows 7 Home Premium 64Bit
 
 

If your having trouble finding drivers for your gpu, tell us what card you have and il be happy to source them for you
My System SpecsSystem Spec
.


03 Feb 2014   #4

Western Australia
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
By your DXDiag report, it looks like the driver didn't take. You're still running off of the Standard VGA Adapter. When you look at device manager, can you see your graphics card? Or do you just see the Standard VGA Adapter?
Huh... That's really weird, it' only showing the VGA adapter. I'm supposed to have a pretty high range ATI card, a Raedon HD 5xxxx series, I believe.

How do I fix this?
My System SpecsSystem Spec
04 Feb 2014   #5

Windows 8.1 Pro | Windows 7 Home Premium 64-bit SP1
 
 

Use the system specs tool, and we can help you get the right driver

System Specs
My System SpecsSystem Spec
04 Feb 2014   #6

Western Australia
 
 



This is what came up, For some reason my computer isn't picking up my graphics card. How do I fix this?
My System SpecsSystem Spec
04 Feb 2014   #7

Windows 7 Professional 64 bit
 
 

I would try downloading and reinstalling the graphics drivers again.

Did you install the correct ones for your GPU? Head to the AMD site and select the correct ones for your card and be sure to select either 32bit or 64bit depending on what version of Windows you have.

Download Drivers
My System SpecsSystem Spec
04 Feb 2014   #8

Western Australia
 
 

Ah! turns out I had the wrong ones all along. And I needed to totally wipe the old drivers first, too.

Was a pain in the ass trying to locate the file I needed, but I got it working eventually, thanks all!
My System SpecsSystem Spec
04 Feb 2014   #9

Windows 7 Professional 64 bit
 
 

Glad you got it sorted
My System SpecsSystem Spec
Reply

 Native resolution (1920x1080) no longer available after Win7 Reinstall




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