Native resolution (1920x1080) no longer available after Win7 Reinstall


  1. Posts : 5
    Western Australia
       #1

    Native resolution (1920x1080) no longer available after Win7 Reinstall


    Like the title says, today I did a clean install of my Windows 7 OS on my 4 year old Alienware MX15. Straight after the install was finished, I noticed my screen resolution was incorrect, however, after checking the resolution settings, I was greeted by this:



    The highest available resolution I can select is 1400x1050. Which stretches my screen out noticeably.

    Initially, I dismissed this as needing to install all my windows updates and graphics drivers, but with all that done, the issue is still present!

    Here's the (hopefully) relevant system information:

    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 2/4/2014, 08:33:14
           Machine name: ONA-PC
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
               Language: English (Regional Setting: English)
    System Manufacturer: Alienware
           System Model: M15x
                   BIOS: Ver A09 1.00
              Processor: Intel(R) Core(TM) i7 CPU       Q 740  @ 1.73GHz (8 CPUs), ~1.7GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8180MB RAM
              Page File: 2512MB used, 13846MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 64bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: Standard VGA Graphics Adapter
           Manufacturer: (Standard display types)
              Chip type: ATI ATOMBIOS
               DAC type: 8 bit
             Device Key: Enum\PCI\VEN_1002&DEV_68A1&SUBSYS_02A21028&REV_00
         Display Memory: n/a
       Dedicated Memory: n/a
          Shared Memory: n/a
           Current Mode: 1400 x 1050 (32 bit) (1Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: 
             Monitor Id: 
            Native Mode: 
            Output Type: 
            Driver Name: vga
    Driver File Version: 6.01.7600.16385 (English)
         Driver Version: 6.1.7600.16385
            DDI Version: unknown
           Driver Model: unknown
      Driver Attributes: Final Retail
       Driver Date/Size: 7/14/2009 08:38:47, 15360 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B71EE2-2BE1-11CF-9933-123FAEC2CB35}
              Vendor ID: 0x1002
              Device ID: 0x68A1
              SubSys ID: 0x02A21028
            Revision ID: 0x0000
     Driver Strong Name: Unknown
         Rank Of Driver: Unknown
            Video Accel: 
          Deinterlace Caps: n/a
           D3D9 Overlay: n/a
                DXVA-HD: n/a
           DDraw Status: Not Available
             D3D Status: Not Available
             AGP Status: Not Available
    
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385

    I installed the latest ATI Catalyst drivers, but that didn't fix the problem.

    Somebody, please help. Thanks.
      My Computer


  2. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #2

    By your DXDiag report, it looks like the driver didn't take. You're still running off of the Standard VGA Adapter. When you look at device manager, can you see your graphics card? Or do you just see the Standard VGA Adapter?
      My Computer


  3. Posts : 1,413
    Windows 7 Home Premium 64Bit
       #3

    If your having trouble finding drivers for your gpu, tell us what card you have and il be happy to source them for you
      My Computer


  4. Posts : 5
    Western Australia
    Thread Starter
       #4

    Mellon Head said:
    By your DXDiag report, it looks like the driver didn't take. You're still running off of the Standard VGA Adapter. When you look at device manager, can you see your graphics card? Or do you just see the Standard VGA Adapter?
    Huh... That's really weird, it' only showing the VGA adapter. I'm supposed to have a pretty high range ATI card, a Raedon HD 5xxxx series, I believe.

    How do I fix this?
      My Computer


  5. Posts : 5,915
    Windows 10 Pro X64
       #5

    Use the system specs tool, and we can help you get the right driver

    System Specs
      My Computer


  6. Posts : 5
    Western Australia
    Thread Starter
       #6



    This is what came up, For some reason my computer isn't picking up my graphics card. How do I fix this?
      My Computer


  7. Posts : 6,075
    Windows 7 Professional 64 bit
       #7

    I would try downloading and reinstalling the graphics drivers again.

    Did you install the correct ones for your GPU? Head to the AMD site and select the correct ones for your card and be sure to select either 32bit or 64bit depending on what version of Windows you have.

    Download Drivers
      My Computer


  8. Posts : 5
    Western Australia
    Thread Starter
       #8

    Ah! turns out I had the wrong ones all along. And I needed to totally wipe the old drivers first, too.

    Was a pain in the ass trying to locate the file I needed, but I got it working eventually, thanks all!
      My Computer


  9. Posts : 6,075
    Windows 7 Professional 64 bit
       #9

    Glad you got it sorted :)
      My Computer


 

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