Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Switchable Graphics - Device Not Recognized

13 Mar 2014   #1
kbronski

Windows 7 Pro x64
 
 
Switchable Graphics - Device Not Recognized

Hello,

See my system specs for my laptop make and model.

Disclaimer: I did get a new mobo over Christmas break, but it was matching identical to the original I'm not sure why the AMD GPU is not wanting to recognize or install.

My laptop has the bridged processor with two GPUs; the Intel HD3000 and the AMD Raedon 6770M. The Intel HD3000 works fine and the drive for it is installed, but it sucks my battery down because, as some of you know, that is the "high performance graphics" processor. The AMD Raedon 6770M is not even recognizing in Device Manager. It is as if it does not exist. I installed the new motherboard myself and can confirm that the AMD GPU is physically there. However, it simply is not working. I've tried two variations of the AMD High Definition Graphics Driver from the HP Website (sp55092.exe and sp54462.exe). Neither work. It'll install and say it went through with no errors, but the whole process only installs 60MB of data, which means that the device is physically not being recognized. I have a feeling I'm doomed. Help?


My System SpecsSystem Spec
.
13 Mar 2014   #2
Devlin1888

Windows 7 Home Premium 64Bit
 
 

AMD Catalyst 14.2 Beta Driver for Windows
Here are the latest drivers for your AMD Card.
My System SpecsSystem Spec
13 Mar 2014   #3
kbronski

Windows 7 Pro x64
 
 

Didn't work. It installed catalyst control center, and I download the driver updater tool even, but both say my graphics hardware is not recognized. I just don't get it. The GPU on the motherboard literally has "AMD" and the AMD logo etched into it. So...
My System SpecsSystem Spec
.

13 Mar 2014   #4
Devlin1888

Windows 7 Home Premium 64Bit
 
 

Speccy - System Information - Free Download Download and install this and see if its recognized there Screenshots and Files - Upload and Post in Seven Forums

Is it a reference card?(Straight from AMD not Sapphire etc)
How old is it?
My System SpecsSystem Spec
13 Mar 2014   #5
kbronski

Windows 7 Pro x64
 
 

I don't know. I bought the mobo used from a Chinese vendor on ebay. It said "tested 100% working" and the seller had an excellent rating so I trusted it. Maybe I just got burned. The GPU could have been damaged.
My System SpecsSystem Spec
13 Mar 2014   #6
kbronski

Windows 7 Pro x64
 
 

Here ya go.


Attached Images
Switchable Graphics - Device Not Recognized-speccy1.png 
My System SpecsSystem Spec
13 Mar 2014   #7
kbronski

Windows 7 Pro x64
 
 

Also, I've included a TXT file in which I have compiled BIOS and device information.

Here is what technet says:

"Two devices have been assigned the same input/output (I/O) ports, the same interrupt, or the same Direct Memory Access channel. The assignment was made by either the basic input/output system (BIOS), the operating system, or a combination of the two."


Attached Files
File Type: txt information.txt (1.1 KB, 6 views)
My System SpecsSystem Spec
15 Mar 2014   #8
kbronski

Windows 7 Pro x64
 
 

Additionally: Here is a picture of the GPU. Looking at the number on it, I searched "AMD 216-0810001" and found THIS.

It says it's an AMD HD 6700 which is sad, because I was really hoping the motherboard I installed would have the 6770 that my old one had. Alas, these are not transferrable between boards, or I'd just do that and solve all my own problems.



Any ideas regarding my issue, anyone?


Attached Images
Switchable Graphics - Device Not Recognized-amd1.png 
My System SpecsSystem Spec
18 Mar 2014   #9
kbronski

Windows 7 Pro x64
 
 

Bump?
My System SpecsSystem Spec
18 Mar 2014   #10
gregrocker

 

What are the related BIOS settings for GPU? Check every tab to be thorough. A camera snap will help; expand all choices given.

Include a screenshot of Device Manager with any erroring (!) Devices expanded. While you're at it include Disk Management - Post a Screen Capture Image.

Enable Automatically deliver drivers via Windows Update (Step 3) and run all Important and Optional Updates, with reboots, to completion. There may be newer or missing drivers Win7 provides, as well as critical patches for your hardware that might even be queued under Optional. So install them all except the Bingware.

Compare the install you did to the perfect install in Clean Reinstall - Factory OEM Windows 7 which compiles everything that has worked best in tens of thousands of installs we've helped with here.
My System SpecsSystem Spec
Reply

 Switchable Graphics - Device Not Recognized




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Switchable graphics on HP dv6t laptop not working
Nevermind, turns out my dGPU was somehow disabled in Device Manager. Though if this occurs again and it's not disabled in device manager I'll refer back to this thread for helpProblem came back (previously I thought it was stuck on the iGPU, but just a problem with Device Manager) My laptop is...
Graphic Cards
Acer Laptop: Switchable Graphics using i7 & AMD Radeon
So I just purchased this new Acer laptop. It has a Radeon HD 6650M, and an i7-2360QM with HD Graphics 3000. The Graphics processor within the i7 is the primary VGA and I cant get the computer to utilize the Radeon. Its supposed to be switchable with the catalyst drivers to run off the i7 for...
Hardware & Devices
Updating graphics drivers on switchable graphics
HP DV6 6121tx AMD HD6770M Windows 7 64bit I just reinstalled Windows and I want to update my graphics drivers to the latest ones (13.1). I'm runnning Dynamic mode. So at first I installed the latest HP provided AMD Display drivers from HP's website AMD High-Definition Graphics Driver HP...
Graphic Cards
Switchable Graphics Card
Hi everybody, got a quick question. I have two graphics cards on my Acer Aspire laptop, an ati 5650m and a Intel HD graphics card for low power use that I can switch too. I was wondering, if I'm just internet browsing or playing a low end game like counter strike, should I switch to my Intel HD so...
Graphic Cards
Disabling Switchable Graphics on a DV7-4030ed
First of all, thanks for reading this post. I recently bought a HP DV7-4030ed, i'm a graphic/game designer and i work a lot with different kinds of game engines, and this means that i want to have my drivers updated. I always plug in my pc, so i don't use my Intel gpu a lot. Sadly, Catalyst isn't...
Graphic Cards
Switchable graphics notification
Hi I am developing an application for a system having following switchable graphic cards: AMD M880G with ATI Radeon HD4225 + ATI Radeon HD 5430 and Windows 7 OS Is there any notification that I could get when the card is being switched. I can see that the switching is not allowed when...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App