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Windows 7: Graphics Card Issue

22 Mar 2014   #1
runedog

Windows 7 Professional x64
 
 
Graphics Card Issue

Hopefully someone can help with this issue I am experiencing. I recently had a Powercolor Radeon R9 290 PCS+ OC 4096MB GDDR5 PCI-Express Graphics Card fitted (I am register blind and cannot fit hardware myself) but every few days I receive a BSOD (please see enclosed screenshots).

The engineer who fitted the card says it is probably a driver issue but I have the latest version on the PC? I have run PC-Doctor Toolbox through the system and it reports no problems? I have uninstalled the driver and reinstalled it again.

I hope someone can throw some light on this issue.

Many thanks for any/all input
Graham




Attached Thumbnails
Graphics Card Issue-dsc00394.jpg  
My System SpecsSystem Spec
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22 Mar 2014   #2
maxie

windows 7 home 64bit
 
 

Hi Graham ... Could be a Driver problem or a faulty Card ... Try the Driver in the Link below ...


Desktop
My System SpecsSystem Spec
22 Mar 2014   #3
runedog

Windows 7 Professional x64
 
 

Hi Maxie, thanks very much for your reply. That is the driver version I am using at present.

Thanks again
Graham
My System SpecsSystem Spec
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22 Mar 2014   #4
maxie

windows 7 home 64bit
 
 

I would get in touch with this person who sold you the Card Graham .. It is obviously not working proper
My System SpecsSystem Spec
22 Mar 2014   #5
runedog

Windows 7 Professional x64
 
 

Hello again Maxie, it appears there are issues with the card or driver according to the AMD forum and AMD are dragging their heels regarding fixing things.

I have contacted the vendor to request a refund and I'll probably go for a Nvidia card
My System SpecsSystem Spec
22 Mar 2014   #6
maxie

windows 7 home 64bit
 
 

Hope you get it sorted real soon Graham
My System SpecsSystem Spec
22 Mar 2014   #7
Erick Aguilar

Windows 7 professional X64
 
 

When exactly does the BSOD occur?
Did the card get installed while the previous drivers for your 5970 where still installed?
Have you tried the newest beta drivers?
My System SpecsSystem Spec
22 Mar 2014   #8
runedog

Windows 7 Professional x64
 
 

Thanks for your best wishes Maxie, I appreciate that.

Erick thanks for your input. To answer your questions :

I'm not sure if the old driver was originally uninstalled prior but, I have uninstalled and reinstalled the latest version now.

Regarding the beta, some users on the AMD forum did this with no improvement.

The BSODs appear infrequently while doing different things. Today though I have had three BSODs which makes me wonder if this is a issue with the card and not a driver problem.
My System SpecsSystem Spec
22 Mar 2014   #9
maxie

windows 7 home 64bit
 
 

Might be a good idea Graham to get a BSOD analyst to have a look at the logs .. If you can Post them i will ask some one to have a look ..


Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
22 Mar 2014   #10
runedog

Windows 7 Professional x64
 
 

Many thanks Maxie, I will definitely do that tomorrow morning.

Graham
My System SpecsSystem Spec
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 Graphics Card Issue




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