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Windows 7: Laptop not recognizing graphics card

24 May 2014   #1
SliKz

Windows Ultimate x64
 
 
Laptop not recognizing graphics card

Hi, I've had a Sony Vaio SVE14AA11M and it has been giving me a multitude of problems. I'll be creating other threads on other forums for the other problems, but this one regards a problem I'm having with the graphics card.

When I bought this computer, it said that it had 2 graphics card, some ATI Radeon I'm not sure which, because sony does not tell you anything and an intel integrated graohics card. Everything worked fine for a few months, I even beat Far Cry 3 with the ATI card, but then the option to switch cards vanished and it automatically uses the intel card. This is obviously a big problem because every game becomes unplayable.
I've tried installing drivers and I've also installed catalyst center, but still nothing. when I run dxdiag.exe, the computer does not recognize the ATI card.


My System SpecsSystem Spec
.
24 May 2014   #2
Erick Aguilar

Windows 7 professional X64
 
 

Quote   Quote: Originally Posted by SliKz View Post
Hi, I've had a Sony Vaio SVE14AA11M and it has been giving me a multitude of problems. I'll be creating other threads on other forums for the other problems, but this one regards a problem I'm having with the graphics card.

When I bought this computer, it said that it had 2 graphics card, some ATI Radeon I'm not sure which, because sony does not tell you anything and an intel integrated graohics card. Everything worked fine for a few months, I even beat Far Cry 3 with the ATI card, but then the option to switch cards vanished and it automatically uses the intel card. This is obviously a big problem because every game becomes unplayable.
I've tried installing drivers and I've also installed catalyst center, but still nothing. when I run dxdiag.exe, the computer does not recognize the ATI card.
What does CCC tell you under Information > Hardware?
My System SpecsSystem Spec
25 May 2014   #3
SliKz

Windows Ultimate x64
 
 

Noob question, what is CCC?
My System SpecsSystem Spec
.

25 May 2014   #4
badger906

Windows 7 Ultimate x64, & Mac OS X 10.9.2
 
 

catalyst control centre. AMDs gpu control panel.
My System SpecsSystem Spec
25 May 2014   #5
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

That's the Catalyst program.
Also have you had a look around in the bios for a GPU setting or on off setting?
My System SpecsSystem Spec
25 May 2014   #6
SliKz

Windows Ultimate x64
 
 

The BIOS options are very limited, it does not mention the GPU anywhere. And the Catalyst Control Center does not detect the card.
My System SpecsSystem Spec
25 May 2014   #7
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I would view this video and then attempt to clean and re-paste your CPU and GPU and while there you can smell and look for any sign of heat/electrical burning. Clean fan and re-thermal pasting won't fix a burned out device but it may get things working again (long shot) otherwise you may need to have the mobo/laptop tested.

My System SpecsSystem Spec
25 May 2014   #8
Erick Aguilar

Windows 7 professional X64
 
 

Which drivers did you install? You could have installed some which do not support the mobile version.
My System SpecsSystem Spec
26 May 2014   #9
alphanumeric
Microsoft MVP

Windows 10 Education 64 bit
 
 

For laptops with dual graphics, I'd go to the laptop manufacturer first for the driver. Of any that one should work as advertised. I'd install the two separate drivers (Intel/ATI) as a last resort.
My System SpecsSystem Spec
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 Laptop not recognizing graphics card




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