Laptop not recognizing graphics card


  1. Posts : 26
    Windows Ultimate x64
       #1

    Laptop not recognizing graphics card


    Hi, I've had a Sony Vaio SVE14AA11M and it has been giving me a multitude of problems. I'll be creating other threads on other forums for the other problems, but this one regards a problem I'm having with the graphics card.

    When I bought this computer, it said that it had 2 graphics card, some ATI Radeon I'm not sure which, because sony does not tell you anything and an intel integrated graohics card. Everything worked fine for a few months, I even beat Far Cry 3 with the ATI card, but then the option to switch cards vanished and it automatically uses the intel card. This is obviously a big problem because every game becomes unplayable.
    I've tried installing drivers and I've also installed catalyst center, but still nothing. when I run dxdiag.exe, the computer does not recognize the ATI card.
      My Computer


  2. Posts : 679
    Windows 7 professional X64
       #2

    SliKz said:
    Hi, I've had a Sony Vaio SVE14AA11M and it has been giving me a multitude of problems. I'll be creating other threads on other forums for the other problems, but this one regards a problem I'm having with the graphics card.

    When I bought this computer, it said that it had 2 graphics card, some ATI Radeon I'm not sure which, because sony does not tell you anything and an intel integrated graohics card. Everything worked fine for a few months, I even beat Far Cry 3 with the ATI card, but then the option to switch cards vanished and it automatically uses the intel card. This is obviously a big problem because every game becomes unplayable.
    I've tried installing drivers and I've also installed catalyst center, but still nothing. when I run dxdiag.exe, the computer does not recognize the ATI card.
    What does CCC tell you under Information > Hardware?
      My Computer


  3. Posts : 26
    Windows Ultimate x64
    Thread Starter
       #3

    Noob question, what is CCC?
      My Computer


  4. Posts : 1,846
    Windows 7 Ultimate x64, & Mac OS X 10.9.2
       #4

    catalyst control centre. AMDs gpu control panel.
      My Computer


  5. Posts : 11,424
    Windows 7 Ultimate 64
       #5

    That's the Catalyst program.
    Also have you had a look around in the bios for a GPU setting or on off setting?
      My Computer


  6. Posts : 26
    Windows Ultimate x64
    Thread Starter
       #6

    The BIOS options are very limited, it does not mention the GPU anywhere. And the Catalyst Control Center does not detect the card.
      My Computer


  7. Posts : 11,424
    Windows 7 Ultimate 64
       #7

    I would view this video and then attempt to clean and re-paste your CPU and GPU and while there you can smell and look for any sign of heat/electrical burning. Clean fan and re-thermal pasting won't fix a burned out device but it may get things working again (long shot) otherwise you may need to have the mobo/laptop tested.

      My Computer


  8. Posts : 679
    Windows 7 professional X64
       #8

    Which drivers did you install? You could have installed some which do not support the mobile version.
      My Computer


  9. Posts : 4,466
    Windows 10 Education 64 bit
       #9

    For laptops with dual graphics, I'd go to the laptop manufacturer first for the driver. Of any that one should work as advertised. I'd install the two separate drivers (Intel/ATI) as a last resort.
      My Computer


 

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