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Windows 7: My graphic card isn't functioning properly, games/videos won't load

30 Jun 2014   #1

Windows 7 64 bit
 
 
My graphic card isn't functioning properly, games/videos won't load

I've been having this problem for a while now, and I stopped using my Windows desktop and started using my Chromebook instead. I just got back into using my desktop again, and I restarted it factory fresh.

After installing all possible Windows updates, installing the latest graphics drivers, and installing Directx 11, I can't get my game to run. And videos still don't play, that's strange because I restarted my OS. I thought this would be fixed. I can't even run Sony Vegas Pro 12. There's something wrong with my graphics card.

When I access dxdiag, the program crashes. The next time I run it, it says that it had trouble running Direct3D, and if I would like to bypass it. When I check the display tab, I can only see the name of my graphics card "AMD Radeon 6570". But I can't see the manufacturer name or anything else like I usually could before this problem.

If there's a solution for this, I would greatly appreciate the support.

My System SpecsSystem Spec
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30 Jun 2014   #2

 
 

i understand you've formatted your HDD and Reinstalled Windows and updates, and installed all drivers for all your hardware.
Since you did a fresh install with latest drivers I assume you have installed the latest AMD catalyst Software suite.

When you check Control panel\Device manager\Display adapters and double click on your GFx card, does it show anything unusual?
Also, post your DxDiag logfile if you can.

Btw, i am no computer expert or IT guy, i just like building computers, but i will try to help you if i can .
My System SpecsSystem Spec
30 Jun 2014   #3

Win7 Ultimate X64
 
 

You could start by running a test on the card and monitoring temperatures to see if it is overheating and/or functioning correctly
My System SpecsSystem Spec
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30 Jun 2014   #4

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by satlock View Post
i understand you've formatted your HDD and Reinstalled Windows and updates, and installed all drivers for all your hardware.
Since you did a fresh install with latest drivers I assume you have installed the latest AMD catalyst Software suite.

When you check Control panel\Device manager\Display adapters and double click on your GFx card, does it show anything unusual?
Also, post your DxDiag logfile if you can.

Btw, i am no computer expert or IT guy, i just like building computers, but i will try to help you if i can .
Thanks for the offer, I appreciate it!
I've checked my display adapter in device manager, everything seems normal. Says device is working properly. So it seems to be plugged in.

Here's a log file of my dxdiag: Dxdiag log - Pastebin.com


Quote   Quote: Originally Posted by Pauly View Post
You could start by running a test on the card and monitoring temperatures to see if it is overheating and/or functioning correctly
I ran this tool, and I didn't see anything unusual. No artifacts, and I let the temperature rise from 50F to 85F, then I stopped the test. Was there a log file for this that I can post?
My System SpecsSystem Spec
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 My graphic card isn't functioning properly, games/videos won't load




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