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Windows 7: Screen goes blank during games suddenly but computer remains on

26 Jan 2015   #11
RaviR

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well I'm posting back again since I didn't get a response. The same thing started back happening again last night while I was playing Far Cry 4 and also in Battlefield 4. Screen just went blank and the computer restarted. This has not happened since the last time I had posted which was last September.

Should I create a new thread or can we just continue here?

I will try the Fumark test again because I already did a clean uninstall of the Nivida Drivers and reinstalled the latest one but the same thing keeps happening.


My System SpecsSystem Spec
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26 Jan 2015   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well my best suggestion and what I would do is to renew the thermal compound on the CPU and GPU and see if that makes any difference you might want to reseat and clean the GPU contacts and slot too to ensure good contact.

Now there are a couple of other things you can do too and that is check out the PSU for volts using this HWiNFO, HWiNFO32/64 - Download run the program and close the right hand window > click on Sensors > scroll down that listing until you get to the section showing the volts - it will be the section with Vbatt in it post a shot of that.

You could also run memtest but it takes a long time and it MUST BE DONE for 8 passes minimum Memtest86+ - Advanced Memory Diagnostic Tool you will need to make a bootable disk for this, and insert the disk and restart the machine many leave it overnight because it takes so long depending of course on the amount of RAM on board. But please make sure it runs for 8 passes minimum.
My System SpecsSystem Spec
26 Jan 2015   #13
RaviR

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for the reply. What I will do when I get home is take apart my whole system, clean and re-seat back everything, re-apply thermal paste and them put them back together. Boot and make my first try at the gaming.

If the same happens, then I will do the tests you suggested then post back. Also I will do a stress test on the gpu to see if I get any results that may help in diagnosing the problem.

How does that sound so far?
My System SpecsSystem Spec
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26 Jan 2015   #14
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sounds like a plan to me Ravir
My System SpecsSystem Spec
26 Jan 2015   #15
RaviR

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for bearing with me. So I took apart my entire system, cleaned every part,fan,screw(lol) I could have found. Removed and reapplied thermal paste to my CPU and GPU. Put them back together and booted up. Took a screen shot from Speccy of the temperatures I was getting.

After about 3 minutes tho, i got this pop up warning about my Vcore. What does that mean? How should I proceed now, go on to the test's and game play?


Attached Thumbnails
Screen goes blank during games suddenly but computer remains on-untitled.png  
Attached Images
Screen goes blank during games suddenly but computer remains on-untitled1.png 
My System SpecsSystem Spec
26 Jan 2015   #16
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Ravir that looks like the CPU voltage is on the low side unless I ma very mistaken so follow this you can do the PSU stuff but I ma more interested in what you can see as per my pics.
Using HW Info
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic.
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
Open each + down into the component itself and then click on it - in the right hand side will appear all sorts of details including brands speeds and other essential info that device. See pic for example.


Attached Thumbnails
Screen goes blank during games suddenly but computer remains on-vcore-2.png   Screen goes blank during games suddenly but computer remains on-vcore.png  
My System SpecsSystem Spec
27 Jan 2015   #17
RaviR

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok so I ran the HW info and these are the results I got. I'm not sure what exactly they are saying, can you provide some clarity to the readings I am seeing?

Also i got another warning while doing this post. Is it my PSU failing? I haven't run any games yet to see if the computer would restart.


Attached Thumbnails
Screen goes blank during games suddenly but computer remains on-untitled.png   Screen goes blank during games suddenly but computer remains on-untitled2.png  
Attached Images
Screen goes blank during games suddenly but computer remains on-untitled1.png 
My System SpecsSystem Spec
27 Jan 2015   #18
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

It's my guess that you have some sort of faulty sensor mechanism somewhere that's giving you the error message. Your CPU is not going to run at all with a VCore of 0.006 Volts. It wouldn't even be able to post a message. Same with the GPU running at that voltage. You'd have no display.

As far as that message goes, do you have some monitoring software running in the system tray? If so, that might be returning the incorrect value causing the error message.

Just a guess on my part, but I've seen that error message before.

As far as your monitor blacking out when you play games, try increasing your fan speed on the GPU to about 60%. I had to do that to my Radeon 7770 because the fan wasn't running fast enough to keep it cool when I played games. I had the same problem and symptoms as you do. I just set my fan to manual and increased it to 60%. Poof. No more problem.
My System SpecsSystem Spec
27 Jan 2015   #19
RaviR

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, I have the ASUS AI Suite II running that came with the motherboard. I am currently uninstalling and reinstalling it. In terms of the readings I got with the HW Info, are the good? Showing any problems?

After I have restarted I am going to run the FurMark and post back. And yes I will use EVGA Precision X set to Auto fan speed to ramp the card speeds up, hopefully it doesn't restart again
My System SpecsSystem Spec
27 Jan 2015   #20
RaviR

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK, So I've re-installed the AI Suite and I did the stress test for 4 minutes. These are my results with NO restart.


Attached Thumbnails
Screen goes blank during games suddenly but computer remains on-untitled.jpg  
Attached Files
File Type: log FurMark_0001.log (3.5 KB, 1 views)
My System SpecsSystem Spec
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 Screen goes blank during games suddenly but computer remains on




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