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Windows 7: Monitor refuses to recognize new graphics card. BIOS help?

09 Oct 2014   #1
Dr Blahson

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Monitor refuses to recognize new graphics card. BIOS help?

I recently bought and installed a new EVGA750ti. But, It refuses to work with either my tv or my computer monitor. The only thing I ever see is something that say "cannot find signal" or some such nonsense. I've tried messing with the Bios and I'm writing this in safe mode as we speak. I know it's a software issue and not a hardware one. Ideas?

I have a gigabyte AMD Athalon x4 640 motherboard.And I think I may need to update it. How will I know which update to use?


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11 Oct 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Obvious I know but have you tried the usual stuff like reseating the card and checking all the connections.

Now another obvious thing is to update the driver try this EVGA Download Center
My System SpecsSystem Spec
11 Oct 2014   #3
Dr Blahson

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here's an update:

After talking to a tech guy for a couple of hours. We flashed the bios to the latest version and downloaded the latest graphics driver and....

nothing. Still no signal. Am I up a creek without a paddle?
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11 Oct 2014   #4
Dr Blahson

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

And now it's doing the same thing with the old graphics card
My System SpecsSystem Spec
11 Oct 2014   #5
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Does your motherboard BIOS have a setting which disables a discrete graphics card and only uses some onboard built-in Intel or AMD graphics?

Normally "AUTO" would look for the presence of a graphics card in the PCIe slots, and only if not finding one would it revert to built-in onboard graphics. If your BIOS shows "AUTO" or something meaning the same thing, you might have a problem with your board.

How can you run in SAFE mode at all (to do this posting), if it's a hardware issue? Are you saying you CAN use the monitor in SAFE mode (which doesn't load the SVGA driver, but instead uses standard Windows VGA driver)? What cable are you using to connect to the monitor, and is it from the graphics card connectors or from the motherboard's video connector?

And now you also say the same problem is occurring when you revert to your older video card, that it too no longer runs in SVGA mode but only in VGA mode?

Sounds like a problem with the motherboard and chipset, or BIOS settings on the motherboard. Can you investigate? Can you "reset" the BIOS on the motherboard to "factory", and then re-cusomize if you need to? Does that help you video problem?
My System SpecsSystem Spec
11 Oct 2014   #6
Dr Blahson

Microsoft Windows 7 Enterprise 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

To answer your first question, I couldn't find something that disabled a discrete graphics card in my bios.

I have tried setting my bios to load from my PEG (pci express) slot. And, I tried the other way too.

I was saying it is NOT a hardware issue. Obviously it is getting something from my graphics card.

How would I return my bios to factory defaults?
My System SpecsSystem Spec
11 Oct 2014   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by Dr Blahson View Post
I was saying it is NOT a hardware issue. Obviously it is getting something from my graphics card.
Well all PCs and graphics cards and monitors are designed to run in VGA mode, using standard default MS Windows capabilities. They don't need official "drivers" from the graphics card manufacturers to run in VGA mode, if they're standard PNP devices (which they all are nowadays).

That's how you always see BIOS output on your monitor screen when you boot... it's in VGA mode. Of course it also does indicate that most things are working well.

But to actually get a "cannot find signal", that is a problem with SVGA mode. You normally hear a "click" when the graphics card is swapped into that state from VGA when the graphics card drivers get loaded and launch, and the monitor now sees the different SVGA connection to the graphics card through the video cable and switches its own electronic circuitry to conform, and you're now capable of the higher resolutions and quality that SVGA mode affords.

So getting BIOS output, and basic Windows "safe mode" capability (without vendor graphics drivers loaded), that says the hardware is basically working properly... in VGA mode. But it doesn't say that everything is working properly in SVGA mode.


Quote:
How would I return my bios to factory defaults?
Don't know. It's generally an option somewhere in the BIOS itself to return to factory defaults. Or, it might be a hardware jumper pin on the motherboard that you pick up and put down on the other two pins for 10 seconds, and then pick it up and put it back on the original pins for normal operation.

Check your motherboard owner's manual (or search online).

I'm just speculating that this might have a beneficial effect, not that it's guaranteed to fix anything. If there's actually a hardware problem coming from the motherboard chipset dealing with SVGA mode, I suspect resetting the BIOS won't have any effect.


You've said that even trying to go back to your original graphics card also no longer works. But did you remove the drivers for that card when you installed the new drivers for the new card? Might there just not be suitable drivers available yet for your old card when you re-tried it?

Don't know what to say.
My System SpecsSystem Spec
12 Oct 2014   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry late reply but the BIOS well you have a dual one on that board - in case you should brick one I wouldn't have thought it was a BIOS problem in any case because no cards work with it changed.
I ma more inclined to say update the chipset for starters GIGABYTE - Motherboard - Socket AM3 - GA-MA770T-UD3 (rev. 1.4)

and I would be having a go at the RAM too

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html this one you will need to make a bootabledisk set the BIOS to optical (or USB ifpreferred) boot the machine and let it run for at LEAST 8 passes unless the errors come up straight away. Takesfair time to complete and some leave itrunning overnight.

NB

When you run the memtest if the errorscome up straight away a in my pic then you will need to test each stick if you have more than one and if it isonly one then test again in anotherslot because it could also be a fault on the board.

So for example two slots A & B / sticks 1 &2 if the errors come up remove all sticks

Then try stick 1 in slot A if no errors install stick1 in slot B if no errors then install tick 2 in slot A if no errors then install stick 2 in slot B. If there wereerrors to start with one of these combinations will have to show errors.

Doing this will narrow down the problem slot as itcould be the slot and not the stick or even a specific slot and stickcombination. A lengthy process but only necessary if you get errors.

As an afterthought -


SLOT CLEANING

Now as for the slots toclean them use a strip of old credit card about 1/2 inch wide nip the cornersoff one end - preferably round them offhold a piece of thin lint free clothover the end dab on some form of alcohol - iso propyl alcohol (what we swab theskin with before an injection) is good and GENTLYswipe along the slots.

This can also be done forthe GPU slot/s and do not forget to clean the contacts on the cards / stickseither.
It is an idea to clean the contacts on the sticks / cards while you areat it but be VERY gentle when doing this



Attached Thumbnails
Monitor refuses to recognize new graphics card. BIOS help?-memtest-info.png   Monitor refuses to recognize new graphics card. BIOS help?-memtest-error.png   Monitor refuses to recognize new graphics card. BIOS help?-stick.png  
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 Monitor refuses to recognize new graphics card. BIOS help?




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