Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Frequent, Sporadic AMD Driver Crashes: Intel Z97, Win7 x64, R9 270X

05 Dec 2014   #1
jchap1590

Windows 7 Professional, 64-bit
 
 
Frequent, Sporadic AMD Driver Crashes: Intel Z97, Win7 x64, R9 270X

I have been having issues with my AMD display driver crashing. Initially, I was convinced it was Google Chrome crashing it but, after problems continued when disabling hardware acceleration in Chrome or even when the process was not running, I decided it must be something else.

I used DDU to remove both the Intel HD and AMD drivers from within Safe Mode. After rebooting, the generic VGA driver was installed but, then I noticed there was a driver missing in Device Manager for "Video Controller". I'm still puzzled what driver this is. It sounded like it's my Intel HD driver, from searching online, but when I go to install it it said "this computer does not meet the minimum requirements for installing this software." I have an Intel Haswell Pentium G3258 with Intel HD graphics so I'm still confused where the disconnect was.

I proceeded to install the AMD drivers (ver. 14.9 WHQL), though I suspected it would not be able to find my card due to the missing Video Controller driver. I did, however, the install still failed for everything except the display driver and drag & drop transcoder. I do not know the cause of the installation failures. I rebooted and noticed that the "Video Controller" driver was no long appearing as missing its driver in Device Manager. Regardless, crashes persist.

I rebooted into safe mode and noticed when I started DDU this time that it was my PCI graphics card was installed improperly. I then scrubbed the AMD driver and the Intel HD one again (just for good measure, even though it was not reintalled at this point). Reboots between each uninstall. Still no change, crashes every few minutes and sometimes a reboot is even required to regain display output.

Last thing I tried was the same steps as the previous method, only I used the version 14.8 WHQL driver. it installed cleanly this time, but to no avail. I didn't have any issues for 2+ hours last night, but came home this evening to find I have no display output. I had to do a hard reboot on the machine.

Present time: I am still unable to get the Intel HD driver to install. I get the "this computer does not meet the minimum requirements for installing this software" error on installation for the following driver versions: 15.33.30.64.3958, 15.28.22.64.3517 and 15.36.64.3505 (last one was from the MB manufacturer's website). Only the generic VGA driver is installed and "Video Controller" appears nowhere in Device Manager.

Really, really stumped on this one.. usually DDU has done an excellent job of resolving any display driver issues I've had in the past. I'm about 2 days away from just doing a clean install, and that's only because I'm busy tomorrow.. at my wit's end with this one


Thanks, in advance, for any help

Jchap1590


My System SpecsSystem Spec
.
05 Dec 2014   #2
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Quote:
I do not know the cause of the installation failures.
My guess would be -- because you have a Hybrid Intel/AMD graphics machine and, from what I've read, the drivers on the AMD site are not designed for Hybrid machines.

In general, when you have such a machine, you should only use the drivers from the machine manufacturer's website.
My System SpecsSystem Spec
05 Dec 2014   #3
jchap1590

Windows 7 Professional, 64-bit
 
 

Quote   Quote: Originally Posted by Mark Phelps View Post
Quote:
I do not know the cause of the installation failures.
My guess would be -- because you have a Hybrid Intel/AMD graphics machine and, from what I've read, the drivers on the AMD site are not designed for Hybrid machines.

In general, when you have such a machine, you should only use the drivers from the machine manufacturer's website.
The machine manufacturer would be me

I've never heard that AMD drivers can't be used on a machine with an Intel HD enabled CPU, I have a hard time believing that to be true. I manage about 20 Windows 7 machines at work which use AMD graphics and an Intel CPU with iGPU which have no such driver issues.

Anyways, the driver has been working fine on this particular machine since I built it in August.. up until this past Tuesday, that is

My real issue for right now is installing the Intel HD driver, I cannot wrap my head around why the installer thinks my machine is ineligible for the software.

EDIT: It may be that the Intel HD driver cannot be installed while there is also a dedicated card installed. I can't remember the last time I actually installed the driver or whether that may be this issue with installation.

I've just tried installing the AMD driver via a third-party utility, Driver Booster, but the display driver just crashed as I was typing this. the PCIe controller driver was also outdated, so I was half hopeful that would have resolved my issues. I guess not
My System SpecsSystem Spec
.

06 Dec 2014   #4
jchap1590

Windows 7 Professional, 64-bit
 
 

I will do a clean installation of Windows over the weekend. something is obviously botched in this install.
My System SpecsSystem Spec
06 Dec 2014   #5
jchap1590

Windows 7 Professional, 64-bit
 
 

still crashing on a clean install.. I guess it's a hardware problem

first I tried installing just the AMD driver.. crashes
then I tried also loading the Intel HD driver, which I was able to do with the graphics card power cable unplugged and my display plugged into the MB HDMI output.. still crashes

display driver crashes do not occur when booting with the Intel HD driver. I guess I will have to RMA the card, this is obviously not a software issue.
My System SpecsSystem Spec
06 Dec 2014   #6
jchap1590

Windows 7 Professional, 64-bit
 
 

now this is kind of interesting.. I restored from a backup and went to remove the AMD driver so I can just use the on-board graphics for the time being. after I rebooted, I noticed my mini PCIe wireless network adapter is now unrecognized by the system.

any thoughts on that? maybe DDU is removing some files that don't actually pertain to my display driver, but files for my PCIe controller. that might also explain why the "Video Controller" driver was showing as missing, as mentioned previously.
My System SpecsSystem Spec
06 Dec 2014   #7
jchap1590

Windows 7 Professional, 64-bit
 
 

I notice that there is a strange driver installed, "ALSysIO64.sys" with a path of "%userprofile%\appdata\local\temp\" which I find to be very suspicious. from reading here, this sounds like a virus infection but I have no idea why the crashes would persist on a clean install if that were the case,

still kinda confused..
My System SpecsSystem Spec
07 Dec 2014   #8
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Quote:
The machine manufacturer would be me
OK, sorry -- my mistake, then. What you have is more than one graphics chip, not Hybrid graphics, and in that case, the AMD drivers should work without any problem.

I do know there was some confusion with the 14.9 drivers a AMD posted two different versions -- one for APUs and another for GPUs, and folks would accidentally try to install the wrong ones.

They have posted a 14.11.2 beta set of drivers, you might try those.
My System SpecsSystem Spec
07 Dec 2014   #9
jchap1590

Windows 7 Professional, 64-bit
 
 

Quote   Quote: Originally Posted by Mark Phelps View Post
Quote:
The machine manufacturer would be me
OK, sorry -- my mistake, then. What you have is more than one graphics chip, not Hybrid graphics, and in that case, the AMD drivers should work without any problem.

I do know there was some confusion with the 14.9 drivers a AMD posted two different versions -- one for APUs and another for GPUs, and folks would accidentally try to install the wrong ones.

They have posted a 14.11.2 beta set of drivers, you might try those.
I had installed the latest Beta drivers (14.11.2) on the clean install I did last night
My System SpecsSystem Spec
08 Dec 2014   #10
jchap1590

Windows 7 Professional, 64-bit
 
 

last thing I could think of..

flashed my MB BIOS with ver. 2108 (from ver. 2105) and installed the latest WHQL drivers (14.9) from AMD. so far no hiccups, but it's early to tell. if the BIOS was corrupted, it would make sense of why the crashes persisted on entirely different builds.

as an unexpected bonus, static overclocking is now functioning properly! previously I had to use ThrottleStop to get the clock static. of course, I had the BIOS set to default settings for troubleshooting purposes up until this point.

anyways, I will update in a few days with results.. fingers crossed until then!
My System SpecsSystem Spec
Reply

 Frequent, Sporadic AMD Driver Crashes: Intel Z97, Win7 x64, R9 270X




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Frequent, Sporadic BSOD
Hello, So lately my laptop has been crashing at random times and would appreciate any and all help in dealing with the BSOD. Windows 7 HP 64-bit HP Pavilion dv6 AVG
BSOD Help and Support
Most recent Intel 3000 video driver gives m sporadic black screen
Hello. I used the INtel update utility and it told me to update my Intel 3000 driver. I did this and then went home. My brother is now telling me the screen go black from time to time and he only gets it back by restarting. I told him to use device manager to roll back the driver but he said it is...
Graphic Cards
Frequent crashes of certain plugins and applications, sporadic BSODs
A few weeks ago I bought 2x2GB dual-channel RAM to upgrade to a total of 4x2GB = 8GB. The new RAM (Newegg.com - G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model F2-6400CL5D-4GBPQ) was a different brand from the old RAM (Newegg.com - Patriot Extreme...
BSOD Help and Support
bsod win7 32bit dell vistro1500 FREQUENT CRASHES
Hi there, i updated to win7 and have been increasingly getting bsod, the machine reboots fine but its quite frequent and becoming a real problem. any help to eliminate this problem would be appreciated, thanks, john dell vistro1500 win7 ultimate 32 retail version (not supplied with laptop)...
BSOD Help and Support
Frequent Random Crashes Win7 X64- Very frustrating
First post Hi, I am building a new PC. I am seeing a BSOD every 5 minutes. The system boots ok but crashes with in 5 min. I have run a memtest on my RAM up till 2 passes and see no errors. I have a monitor connected through VGA port and have a USB receiver for wireless mouse and...
BSOD Help and Support
Win7 frequent crashes
Hi. I'm just new here and I'm not very tech savvy. I wanted to see what you guys think first about my problem(s) before I run off to a service center somewhere. I don't know specifically why my WIN7 crashes. It came with the Vaio VGN-FW510F I bought last Nov. It was working ok the first few...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App