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Windows 7: Cannot detect my nvidia 335m gt graphics card after update

27 Mar 2015   #1
Flstots

Windows 7
 
 
Cannot detect my nvidia 335m gt graphics card after update

Hello,
I have an alienware laptop with an nvidia 335m gt graphics card and it works perfectly for about a week. Then after an update, it can't be detected. This is the second time this has happened, the first time I just reformatted and it was back. Now after about the same amount of updates, it's not being detected again and the system reverts to one called "dell chipset family". The nvidia geforce program is still installed, however when I run it, it can't find the graphics card either. Please help lol I don't want to have to reformat every week because I'm not savvy enough to figure out what the problem is.

Thank you
Ricky


My System SpecsSystem Spec
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28 Mar 2015   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

You should not be installing this update.

Download the video drivers directly from Dell.

Uninstall any video drivers you have now.

Install the drivers you downloaded from Dell.

It will now be fixed.

Laptops are different, you need the driver from Dell and do not let windows update it.

Make sure windows is set to let you know about updates, but let you decide whether to install them, do not install any video drivers using windows update.
My System SpecsSystem Spec
30 Mar 2015   #3
Flstots

Windows 7
 
 

Thanks for the reply but it's not installing due to it not detecting the card at all. What should I do from here?
My System SpecsSystem Spec
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30 Mar 2015   #4
oscer1

win 7 64 bit
 
 

hi did you try rolling back the driver in device manager?
My System SpecsSystem Spec
30 Mar 2015   #5
Flstots

Windows 7
 
 

I did the first time, but the only driver it saw was the "Chipset family" one. Now it doesn't detect either in device manager. Everytime I try to install the drivers from dell's website it says "cannot detect nvidia card" and now it's just super grainy with huge icons on my desktop. It won't even play video.
My System SpecsSystem Spec
30 Mar 2015   #6
oscer1

win 7 64 bit
 
 

can you try a restore point before the update?
My System SpecsSystem Spec
30 Mar 2015   #7
Flstots

Windows 7
 
 

Thanks for the replies, I appreciate it. The second time this happened I did restore it back to the day before the update, but it still wasn't detecting the card at all. Even though I restored it to a point when it was. I think I might just have to wipe again and turn off all windows updates. I enjoy learning new things about my pc, but I think it's a shame I feel like I'm having to trick it into not trusting it's own OS updates. So frustrating lol
My System SpecsSystem Spec
30 Mar 2015   #8
oscer1

win 7 64 bit
 
 

you don't need to turn off all windows updates and you should not do that anyways you can have it set to notify you of the updates and then just hide any updates that are for the graphics.
My System SpecsSystem Spec
30 Mar 2015   #9
Flstots

Windows 7
 
 

Awesome! Is that just in the settings for update manager?
My System SpecsSystem Spec
30 Mar 2015   #10
oscer1

win 7 64 bit
 
 

in the settings for windows updates Windows Update Settings - Change
My System SpecsSystem Spec
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 Cannot detect my nvidia 335m gt graphics card after update




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