Horizontal lines across screen and then crash. Driver issue.

AndromedaM31 · 11 Apr 2015

Golden said:

All the BSOD .dmp files reference a 0x124 error, which means a hardware error. In this case, I suspect the video card is faulty. However, I will seek a second opinion, before we conclude that.

Please wait for a reply from Essenbe.

Thank you for seeking a second opinion, and thank you for your help.

RoasterMen · 11 Apr 2015

I think the card's already had a defect.

essenbe · 11 Apr 2015

Hello, AndromedaM31. From the description, it sounds like what cards do when they are saying good bye. But lets see if we can find some way to bring it back or confirm that it is deceased. The first thing I would like to know are your system specs. This usually helps most people:

Please fill out your System Specs

Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Next, please go into BIOS and tell me the values of your +12V, +5V and +3.3V as well as your CPU temp, Motherboard temp and your GPU temp, if you have it listed. While there, could you find your PCIe configuration and see if it detects your card and does it say X16 or what .

When you turn on your computer, do the fans on the card spin up? And last, I think. Do you have a spare card or a friend you could ask to borrow theirs just to check if it works. Even better would be if they would put your card in their computer and see if they get the same results as you, in other words swap cards for just a test. That would be very telling of what the problem actually is. Also what is the Manufacturer and model/size of your PSU?

AndromedaM31 · 11 Apr 2015

essenbe said:

Hello, AndromedaM31. From the description, it sounds like what cards do when they are saying good bye. But lets see if we can find some way to bring it back or confirm that it is deceased. The first thing I would like to know are your system specs. This usually helps most people:

Please fill out your System Specs

Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Next, please go into BIOS and tell me the values of your +12V, +5V and +3.3V as well as your CPU temp, Motherboard temp and your GPU temp, if you have it listed. While there, could you find your PCIe configuration and see if it detects your card and does it say X16 or what .

When you turn on your computer, do the fans on the card spin up? And last, I think. Do you have a spare card or a friend you could ask to borrow theirs just to check if it works. Even better would be if they would put your card in their computer and see if they get the same results as you, in other words swap cards for just a test. That would be very telling of what the problem actually is. Also what is the Manufacturer and model/size of your PSU?

Hi, essenbe.

Thanks for taking the time out to help me. I'm not too computer savy so I will post everything I can about what I have found out from what you're asking.

BIOS

3.3V= 3.44V

5V= 4.450V

12V= 11.87V

V core= 1.28v

cpu temp = 64 degrees c / 147 f (I have not cleaned my CPU in a while due to me not using this PC much after the GPU problem began).

Motherboard = 31 c / 87.5f

PCIe configuration: I have no idea on how to find this out. I searched the BIOS and I can't seem to find anything.

I have updated my system specs on SevenForums, but I don't know much about the PSU specs, so Instead, I have uploaded a picture.

Thanks again.

essenbe · 12 Apr 2015

That looks good. Everything I see is within specs. So, no problem there. I am going to get you to do something (easy) for me. If you've already done it, just say so. Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.