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Windows 7: R9 280X crashing playing games

09 May 2015   #1
YouAndI

Windows 7 Home Premium 32-bit SP1
 
 
R9 280X crashing playing games

Hey.

I recently built a new PC.

Here is my dxdiag: http://pastebin.com/defrgnWn

This was my build: http://uk.pcpartpicker.com/p/FFTWdC

Whenever I launch a game it will either crash to desktop or give me a blue screen. This only happens when I am using my R9 280X graphics card. As a test, I disconnected the R9 280X and used the on-board graphics and this works fine, though obviously not at the greatest quality.

Curiously, I can play TF2 at the lowest possible resolution, but it crashes as soon as I switch it to 1680x1050 (my native res).

All fans are connected and spinning. All drivers have been updated.

Any help very much appreciated! Thank you.


My System SpecsSystem Spec
.
09 May 2015   #2
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by YouAndI View Post
Hey.

I recently built a new PC.

Here is my dxdiag: http://pastebin.com/defrgnWn

This was my build: http://uk.pcpartpicker.com/p/FFTWdC

Whenever I launch a game it will either crash to desktop or give me a blue screen. This only happens when I am using my R9 280X graphics card. As a test, I disconnected the R9 280X and used the on-board graphics and this works fine, though obviously not at the greatest quality.

Curiously, I can play TF2 at the lowest possible resolution, but it crashes as soon as I switch it to 1680x1050 (my native res).

All fans are connected and spinning. All drivers have been updated.

Any help very much appreciated! Thank you.

First of all the Crash log shows no DX installed it's just blank

Note if you kept getting a TDR Time Detection Recovery then i would be inclined to say that card is starting to take a dump but nothing mentions that make sure your virus protection isn't blocking the game either that happens too!

Since you already did the drivers and that didn't try system restore to when it was

Personally if it was me i would test the card on a different unit or a friends and see what it does if you can do that

if it continues though i would run it in for a RMA could be it's starting to go bad that does happen as well
My System SpecsSystem Spec
09 May 2015   #3
YouAndI

Windows 7 Home Premium 32-bit SP1
 
 

Quote   Quote: Originally Posted by Solarstarshines View Post
First of all the Crash log shows no DX installed it's just blank

Note if you kept getting a TDR Time Detection Recovery then i would be inclined to say that card is starting to take a dump but nothing mentions that make sure your virus protection isn't blocking the game either that happens too!

Since you already did the drivers and that didn't try system restore to when it was

Personally if it was me i would test the card on a different unit or a friends and see what it does if you can do that

if it continues though i would run it in for a RMA could be it's starting to go bad that does happen as well
Thanks for the response.

DX being blank - is this an issue? How do I resolve it?

No virus protection installed. This is a clean install, all brand new components.
My System SpecsSystem Spec
.

09 May 2015   #4
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by YouAndI View Post
Quote   Quote: Originally Posted by Solarstarshines View Post
First of all the Crash log shows no DX installed it's just blank

Note if you kept getting a TDR Time Detection Recovery then i would be inclined to say that card is starting to take a dump but nothing mentions that make sure your virus protection isn't blocking the game either that happens too!

Since you already did the drivers and that didn't try system restore to when it was

Personally if it was me i would test the card on a different unit or a friends and see what it does if you can do that

if it continues though i would run it in for a RMA could be it's starting to go bad that does happen as well
Thanks for the response.

DX being blank - is this an issue? How do I resolve it?

No virus protection installed. This is a clean install, all brand new components.
I would test your card in another machine could be something wrong with how it operates
My System SpecsSystem Spec
09 May 2015   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I would return it and go nVidia

But that`s just me

EVGA - Products - Graphics - GeForce 900 Series Family - GTX 980
My System SpecsSystem Spec
10 May 2015   #6
YouAndI

Windows 7 Home Premium 32-bit SP1
 
 

Quote   Quote: Originally Posted by Solarstarshines View Post
I would test your card in another machine could be something wrong with how it operates
I've ordered a replacement so we shall see. Sadly don't have another compatible machine to test with.

Quote   Quote: Originally Posted by AddRAM View Post
I would return it and go nVidia

But that`s just me

EVGA - Products - Graphics - GeForce 900 Series Family - GTX 980
Why do you suggest that?
My System SpecsSystem Spec
10 May 2015   #7
RoasterMen

Windows 10 Pro 64-bit
 
 

You can test it with your old PC, nothing wrong with swapping GPUs to see if that really works. Bottlenecks won't matter because you're just gonna test it.
My System SpecsSystem Spec
14 May 2015   #8
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

If this is the Dell Dimension in the OP's specs, there may not be enough power coming from the PSU to enable the 280X to work properly. OEM computers like that likely don't come with a 750W PSU which is the minimum rated PSU for a 280X.

EDIT: Arrrgh. Now I see the specs of the build. Still a 500W supply is not enough to power a 280X. You might have to upgrade the PSU before the 280X will run properly.
My System SpecsSystem Spec
14 May 2015   #9
YouAndI

Windows 7 Home Premium 32-bit SP1
 
 

For anyone who finds this in the future, my solution was to return the card for a replacement. Turns out it was just a faulty card. 500w should be enough to power the card, according to other sites, but I actually switched it out for a 600w just to be sure. Either way, pretty sure the card was just faulty. So if anyone is at their wits ends like I was, get a replacement!
My System SpecsSystem Spec
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 R9 280X crashing playing games




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