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Windows 7: Screen keeps going black

08 Jun 2015   #1
scoobydog

Windows 7 64bit
 
 
Screen keeps going black

Hi

I have a random problem with my graphics. The screen goes black and then comes back. I get a message stating "the display driver stopped responding but has now recovered".

This happens constantly when my son plays video games on the computer. Once not long ago the screen went black and the computer started making a funny shuttering noise and the computer had to be turned off and then restarted.

Sometimes the screen goes blue and it says there is no HDMI signal. It has a Nvidia Geforce GTX 550 TI Graphics

This is not a very old computer. Maybe 2 years old. Good specs. Checked it for dust today. Cleaned filter mesh in front of case but overall it seemed OK. Upgraded graphics driver with Geforce Experience

Thanks


My System SpecsSystem Spec
.
09 Jun 2015   #2
MistUnleashed

Windows 7 Ultimate x64
 
 

Hey scoobydog,

I am assuming you are referring to your Nvidia GeForce GTX 550TI?

Please can follow these instructions and let me know if it fixes your graphics card issue:

  1. Run the Guru3D Display Drivers Removal Tool: Display Driver Uninstaller Download version 15.3.0.0
  2. Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys.
  3. Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover Nvidia files.
  4. Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
  5. Restart Computer.
  6. After restart go to: Drivers - Download NVIDIA Drivers and install the latest Nvidia Package (Including the 3D Vision Drivers - Install it all).
  7. Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
  8. Run CCleaner again (as instructed in Step 2).
  9. Restart Computer.
Hopefully this should solve your problem.


Let me know how it goes,


MistUnleashed
My System SpecsSystem Spec
09 Jun 2015   #3
scoobydog

Windows 7 64bit
 
 

Hi. Where do I find the registry cleaner yor referring to

Thanks
My System SpecsSystem Spec
.

09 Jun 2015   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
Hey scoobydog,

I am assuming you are referring to your Nvidia GeForce GTX 550TI?

Please can follow these instructions and let me know if it fixes your graphics card issue:

  1. Run the Guru3D Display Driver Removal Tool: Display Driver Uninstaller Download version 15.3.0.0
  2. Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys.
  3. Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover Nvidia files.
  4. Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
  5. Restart Computer.
  6. After restart go to: Drivers - Download NVIDIA Drivers and install the latest Nvidia Package (Including the 3D Vision Drivers - Install it all).
  7. Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
  8. Run CCleaner again (as instructed in Step 2).
  9. Restart Computer.
Hopefully this should solve your problem.


Let me know how it goes,


MistUnleashed
Quote   Quote: Originally Posted by scoobydog View Post
Hi. Where do I find the registry cleaner yor referring to

Thanks
I've highlighted it in red for you.
My System SpecsSystem Spec
10 Jun 2015   #5
MistUnleashed

Windows 7 Ultimate x64
 
 

Here's the full link for the registry cleaner: CCleaner - Download

Let me know if it works out/doesnt work out.
My System SpecsSystem Spec
12 Jun 2015   #6
scoobydog

Windows 7 64bit
 
 

Hi

My son has test driven it with one of his games for the last 3 hours and it hasn't blacked out once. :-) So it looks like it's fixed. Thanks a lot.
One small problem though. When I ran the registry cleaning thing it's deleted a registry entry for my DVD rom drive. Now windows can't see it and it has a question mark in device manager on it.

Thanks
My System SpecsSystem Spec
12 Jun 2015   #7
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by scoobydog View Post
Hi

My son has test driven it with one of his games for the last 3 hours and it hasn't blacked out once. :-) So it looks like it's fixed. Thanks a lot.
One small problem though. When I ran the registry cleaning thing it's deleted a registry entry for my DVD rom drive. Now windows can't see it and it has a question mark in device manager on it.

Thanks
Glad to know it's fixed!

Now for your DVD issue, what is the name/model number of your CD/DVD drive?

Did your DVD drive come with a CD?

Thanks
My System SpecsSystem Spec
12 Jun 2015   #8
scoobydog

Windows 7 64bit
 
 

It's a LG drive. U till now I didn't know it had a disk. All came in a box when I got computer. Anyway found the disk, put it in , light flashes , light goes out and then nothing. It's like it's not reading the data off the disk. I can't find a model numbe on the cd or on the drive face. The drive is not visible in Ny Computer.

Cheers
My System SpecsSystem Spec
12 Jun 2015   #9
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by scoobydog View Post
It's a LG drive. U till now I didn't know it had a disk. All came in a box when I got computer. Anyway found the disk, put it in , light flashes , light goes out and then nothing. It's like it's not reading the data off the disk. I can't find a model numbe on the cd or on the drive face. The drive is not visible in Ny Computer.

Cheers
Do you have a second DVD Drive you could use?

If not, do this:
  1. Go To Device Manager
  2. Click on the DVD drive with the triangle on it
  3. Uninstall it
  4. Restart PC
Let me know what happens.
My System SpecsSystem Spec
12 Jun 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

https://support.microsoft.com/en-us/...?wa=wsignin1.0 if Mist's recommendation doesn't work
My System SpecsSystem Spec
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