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Windows 7: video ram problem

14 Jun 2015   #1
strikeris

ultimate x64
 
 
video ram problem

Hi i have a problem with my video card. its says that its 0 video ram and video card is vga standart adapter. but originaly its should be AMD Radeon HD 8750M, with 2gb ram. so whats the problem and how should i fix it. it happens after i took computer to fix it . plz help


My System SpecsSystem Spec
.
14 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by strikeris View Post
Hi i have a problem with my video card. its says that its 0 video ram and video card is vga standart adapter. but originaly its should be AMD Radeon HD 8750M, with 2gb ram. so whats the problem and how should i fix it. it happens after i took computer to fix it . plz help
It sounds interesting. Can you let us check the situation in detail?

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
Dont worry, the exe is safe to download and execute. It comes from this place.

EDIT: You said ....
Quote:
it happens after i took computer to fix it .
Exactly what you have done? Can you explain in detail?
My System SpecsSystem Spec
14 Jun 2015   #3
strikeris

ultimate x64
 
 

computer is my father`s. before he took it to fix i saw the dxdiag there was like 2gb video ram. after that i looked at dxdiag ant i saw this.. i said it to him he took computer back but they said that everything is okay.. it was like year ago . now i think i could swap my loptop to hes if this will be fixed. so now i try to fix it ;D
My System SpecsSystem Spec
.

14 Jun 2015   #4
strikeris

ultimate x64
 
 

idk that file doesnt upload. just tell me what you need to know.
My System SpecsSystem Spec
14 Jun 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We need to verify that exactly what is happening with the graphics environment, and that files will give us the whole picture at a glance. If you follow the steps explained in Screenshots and Files - Upload and Post in Seven Forums, you will be able to upload the files.

If still failing, upload these two files separately, at least.

DXDIAG.txt
  1. Click on Start button.
  2. Type DXDIAG in the search bar and click the resulting link.
  3. The DirectX Diagnostic Tool will open.
  4. Click on "Save All Information" button at the bottom of the window. It will collect the information for a few seconds and then the "Save As" dialog will open.
  5. Select "Desktop" as location and click the "Save" button. A text file will be saved on your desktop.
  6. Exit DXDIAG. Upload the text file following the instruction.
MSINFO32.nfo
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
The tool suggested earlier does it all (plus a few more) automatically.
My System SpecsSystem Spec
14 Jun 2015   #6
strikeris

ultimate x64
 
 

here u go


Attached Files
File Type: txt dxdiag.txt (19.5 KB, 3 views)
File Type: rar msinfo32.rar (50.8 KB, 2 views)
My System SpecsSystem Spec
14 Jun 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
---------------
Display Devices
---------------
          Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: Intel(R) Sandybridge/Ivybridge Graphics Chipset Accelerated VGA BIOS
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_8086&DEV_0156&SUBSYS_05971028&REV_09
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1366 x 768 (32 bit) (1Hz)
Code:
Name    Standard VGA Graphics Adapter
Adapter RAM    Not Available
Installed Drivers    Not Available
Driver    c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 25,50 KB (26.112 bytes), 2009.07.14 02:25)
This situation will have two alternative explanations. Either no display driver is installed or display chip (as you said, AMD Radeon HD 8750M) is failing to work.

Search for a possible driver in two places. In Support | Dell US and in Download Drivers. If you get a driver listed for your device, download it and install it.

If still the situation remains the same, understand that the graphics chip is failing. As it is within two years age, the warranty should be workable.
My System SpecsSystem Spec
14 Jun 2015   #8
strikeris

ultimate x64
 
 

ok thanks ill try both
My System SpecsSystem Spec
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