Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: DxDiag shows nothing but my Video Card's name

18 Jun 2015   #1
HelplessMan123

Microsoft Windows 7 Professional 32-Bit
 
 
DxDiag shows nothing but my Video Card's name

I've searched through many forums and failed to find any proper fix to my issue. I've updated my video drivers, reinstalled them, did everything I know and still didn't solve anything. I've seen the dedication and professionalism of the people working on this forum and thought I should address my issue personally. I hope I can find some help here because this issue is giving me a bad headache.

This is my problem:



My System SpecsSystem Spec
.
18 Jun 2015   #2
MistUnleashed

Windows 7 Ultimate x64
 
 

Hi HelplessMan123,

Welcome to the Seven Forums!

I know you've reinstalled the drivers but please can follow these instructions and let me know if it fixes your dxdiag issue:
  1. Run the Guru3D Display Drivers Removal Tool: Display Driver Uninstaller Download version 15.3.0.0
  2. Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys: CCleaner - Download
  3. Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover Nvidia files.
  4. Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
  5. Restart Computer.
  6. After restart go to: Drivers - Download NVIDIA Drivers and install the latest Nvidia Package (Including the 3D Vision Drivers - Install it all).
  7. Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
  8. Run CCleaner again (as instructed in Step 2).
  9. Restart Computer.
Hopefully this should solve your problem.


Let me know how it goes,


MistUnleashed
My System SpecsSystem Spec
18 Jun 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

Also try in cmd: sfc /scannow

run it a couple of times with a restart in between if it finds something.
My System SpecsSystem Spec
.

19 Jun 2015   #4
HelplessMan123

Microsoft Windows 7 Professional 32-Bit
 
 

Sorry for the long delay. I've been away from my PC for a bit. I'll try everything said above now and report back as soon as I'm done.
My System SpecsSystem Spec
19 Jun 2015   #5
HelplessMan123

Microsoft Windows 7 Professional 32-Bit
 
 

After doing everything stated. The problem still persists. The following is all the steps I've done and in order.

1. Ran sfc /scannow -- No errors found.

2. Downloaded and installed Guru3D Display Drivers Removal Tool & CCleaner.

3. Disabled automatic driver installation.

4. Started computer in safemode (DDU)

5. Started uninstalling NVIDIA Video Card drivers (Recommended option through DDU)
An error popped up a few times: "runDLL error:

there was a problem starting c:\Program Files/NIVIDIA Corporations\Installer2\InstallerCore\NVI2.DLL

The specified module could not be found."

6. Restarted computer; computer now in normal mode.

7. Ran CCleaner. Initiated registry cleaner then general cleaner.

8. Ran DxDiag (Just for testing). Notification saying that Direct3D could not be accessed. (Its the error that popped up to me when I opened DxDiag after the first time it crashed.) And asked it not to bypass Direct3D (Asking not to bypass Direct3D caused DxDiag to crash when I had my GT730 drivers installed.) Note that this DxDiag run was a personal test to see if it would crash when using the Standard VGA Graphics Adapter. DxDiag didn't crash and it worked fine. Available data was written successfully. (See attached image)

9. Searched manually through my C drive for NVIDIA-related files and folders. Found a folder named 'NVIDIA' at the directory: "C:\"; folder was manually deleted. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Program Files"; folder was deleted.

10. Used Windows Search feature to search for other NVIDIA related files and folders. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Users\Public\Pictures"; folder was deleted.

11. Started downloading 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

12. Installed 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

13. Restarted PC

14. Ran DxDiag; DxDiag crashed. Upon reopening, the same notification about Direct3D came back.


Attached Thumbnails
DxDiag shows nothing but my Video Card's name-capture.png  
My System SpecsSystem Spec
19 Jun 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try loading defaults in BIOS and try another PCI-e slot if possible?
My System SpecsSystem Spec
19 Jun 2015   #7
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by HelplessMan123 View Post
After doing everything stated. The problem still persists. The following is all the steps I've done and in order.

1. Ran sfc /scannow -- No errors found.

2. Downloaded and installed Guru3D Display Drivers Removal Tool & CCleaner.

3. Disabled automatic driver installation.

4. Started computer in safemode (DDU)

5. Started uninstalling NVIDIA Video Card drivers (Recommended option through DDU)
An error popped up a few times: "runDLL error:

there was a problem starting c:\Program Files/NIVIDIA Corporations\Installer2\InstallerCore\NVI2.DLL

The specified module could not be found."

6. Restarted computer; computer now in normal mode.

7. Ran CCleaner. Initiated registry cleaner then general cleaner.

8. Ran DxDiag (Just for testing). Notification saying that Direct3D could not be accessed. (Its the error that popped up to me when I opened DxDiag after the first time it crashed.) And asked it not to bypass Direct3D (Asking not to bypass Direct3D caused DxDiag to crash when I had my GT730 drivers installed.) Note that this DxDiag run was a personal test to see if it would crash when using the Standard VGA Graphics Adapter. DxDiag didn't crash and it worked fine. Available data was written successfully. (See attached image)

9. Searched manually through my C drive for NVIDIA-related files and folders. Found a folder named 'NVIDIA' at the directory: "C:\"; folder was manually deleted. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Program Files"; folder was deleted.

10. Used Windows Search feature to search for other NVIDIA related files and folders. Found a folder named 'NVIDIA Corporation' at the directory: "C:\Users\Public\Pictures"; folder was deleted.

11. Started downloading 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

12. Installed 'GEFORCE GAME READY DRIVER' version: 353.06(WHQL)

13. Restarted PC

14. Ran DxDiag; DxDiag crashed. Upon reopening, the same notification about Direct3D came back.
This is at least some sort of improvement - the fact that DXdiag is showing some information about it means that the problem is more with the Nvidia software rather than the hardware itself.

I'd suggest trying to install an older Nvidia driver from the website - try January's release.
My System SpecsSystem Spec
19 Jun 2015   #8
HelplessMan123

Microsoft Windows 7 Professional 32-Bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Try loading defaults in BIOS and try another PCI-e slot if possible?
I don't really know what do you mean by loading defaults in BIOS and I did try changing the PCI-e slot but that didn't do it. I'm gonna try MistUnleashed suggestion of getting an older drive though instead of DL'ing an older one I'm gonna try installing the driver that came with my GT730 on a CD. I'll report back when I'm done.
My System SpecsSystem Spec
19 Jun 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

If Mist's recommendation fails, try this:

The first screen when you start the PC should tell you on-screen which button to press to enter BIOS. Possibly calling it Setup. When you are in it check the main menu and exit menu.

Select and press enter on load defaults or similar worded option. You may have to re-configure settings if you changed them yourself in the past.
My System SpecsSystem Spec
19 Jun 2015   #10
HelplessMan123

Microsoft Windows 7 Professional 32-Bit
 
 

I've done Mist's recommendation, it failed. Just now I tried what you suggested using BIOS and I pressed on something called: 'Apply Defaults & Exit'. I pressed that, PC started normally and my problem is still there. DxDiag crashes when attempting to access Direct3D, video card information missing just as in the very first picture.
My System SpecsSystem Spec
Reply

 DxDiag shows nothing but my Video Card's name




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
DXDiag shows DirectX 11 but Windows Experience Index shows DirectX 10
Hello, I just did a clean install on my laptop after installing a new SSD. I installed the drivers that I had to install manually, and then I did a Windows update for anything else. After getting everything setup I ran my first Windows Experience Index. Surprising, the graphics score was...
Performance & Maintenance
dxdiag does not show nvidia 310m gfx card
Hi, I hope you can help me. I recently tried to run some games on my laptop and keep getting black screens (e.g. running Aion I get to login screen but it's black though I can see and move cursor and hear music). When I run dxdiag it only shows the Intel HD graphics. But in my device manager I...
Graphic Cards
Catalyst Control Center shows second video card as 'Disabled Adapter'
Under hardware in CCC Primary adapter: AMD Radeon HD 6900 Series Disabled adapter: AMD Radeon HD 7800 Series Drivers are up to date. I installed the 7800 as a replacement for an older (second) graphics card. I hooked them together using a Crossfire bridge. Still, the device remains...
Graphic Cards
SD Card only shows Images and Video when reading from a Digital Camera
When I plugged in my Digital Camera (Canon), I was able to access the card, but only images and video are displayed. I use the same card in my keyboard/synthesizer (Korg), to backup my sounds/presets. When I was running Windows XP, these files appeared and I was able to copy from and to the...
Hardware & Devices
Dxdiag not showing me my video card
Okay guys right now im running in safe mode since I'm not able to run my PC normally since it keeps restarting right after i put my windows log in password. I have colorful lines running down my screen right now. This problem started like 2 days ago out of no where. So im only able to run my PC in...
Hardware & Devices
Dxdiag ONLY show the name of the video card
I really need help here. I've got a GeForce GTX 460 SSC installed, but when I use Dxdag the only information I got is the name of the video card. No drivers (version or anything). I've installed the lastest divers for my video card, so it shouldn't happened. I don't know if it's related, but...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:40.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App