Video Hardware Error on Windows 7 Home


  1. samsam2009
    Posts : 1
    Windows 7 Home 64-Bit
       New #1

    Video Hardware Error on Windows 7 Home


    Hello everyone, I would really appreciate your help with an annoying graphics problem I've been having. I'm no expert on computer error codes but I've been having video hardware errors recently with the following error codes after my PC crashes:


    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Files that help describe the problem
    WD-20150712-1952.dmp
    sysdata.xml
    WERInternalMetadata.xml

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA8015B7A4E0
    BCP2: FFFFF88007DB019C
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    If anyone could help me as to what this issue could be, I would really appreciate it, thank you so much
      My Computer
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  3. Mellon Head
    Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       New #2

    What is the physical nature of the problem? Do you get a blue screen? Does the screen go black? Does the PC reboot?
      My Computer
    Quote Quote

  4. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #3

    samsam2009 said:
    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA8015B7A4E0
    BCP2: FFFFF88007DB019C
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    This is a VIDEO_TDR_ERROR if I remember correctly, I don't have my resources at hand at the moment. There are a fair few troubleshooting steps to try as it could be down to a number of possible problems. First and foremost can you follow the instructions in the link below please.

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer
    Quote Quote

 

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