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Windows 7: Video Hardware Error on Windows 7 Home

12 Jul 2015   #1
samsam2009

Windows 7 Home 64-Bit
 
 
Video Hardware Error on Windows 7 Home

Hello everyone, I would really appreciate your help with an annoying graphics problem I've been having. I'm no expert on computer error codes but I've been having video hardware errors recently with the following error codes after my PC crashes:


Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
WD-20150712-1952.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8015B7A4E0
BCP2: FFFFF88007DB019C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


If anyone could help me as to what this issue could be, I would really appreciate it, thank you so much


My System SpecsSystem Spec
.
12 Jul 2015   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

What is the physical nature of the problem? Do you get a blue screen? Does the screen go black? Does the PC reboot?
My System SpecsSystem Spec
14 Jul 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by samsam2009 View Post
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8015B7A4E0
BCP2: FFFFF88007DB019C
BCP3: 0000000000000000
BCP4: 0000000000000000
This is a VIDEO_TDR_ERROR if I remember correctly, I don't have my resources at hand at the moment. There are a fair few troubleshooting steps to try as it could be down to a number of possible problems. First and foremost can you follow the instructions in the link below please.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
.

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 Video Hardware Error on Windows 7 Home




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