Sorry about that. Please reply back to the email which our case managers sent you to get this addressed as soon as possible, if you've any issues you can contact us any time back on Facebook or Twitter @NortonSupport we'll look into it.
Thank you!
Praveen
Norton Support.
Will do - in doing chemo - would appreciate that you take that into consideration and that your case managers ensure that everything is operating correctly and as it was instead of saying it is a Microsoft issue - Just tell them that you are unable to update the display adapters and also windows resource protection found corrupted files and were unable to fix them.
The two particular items I would like fixed it that the graphics card has to be upgraded - as it was befor your case manager tried upgrading it.
And the issue with these two items - ntdll.dll and dxgkrnl.sys -
C:\Windows\system32\drivers\dxgkrnl.sys
They tried -
DisplayLink: Windows Software - which did not work.
And this in the below
Faulting application name: DisplayLinkUserAgent.exe, version: 7.9.296.0, time stamp: 0x559b9d04
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 98bb7985-4689-11e5-9ccd-87c181ac63fc
Again I will insist on saying I would not have come on this forum unless I was told that your case managers informed me that it was not their fault and going on a cause to fix the issue.
They left me to do a full system scan in safe mode and left.
Bye.
I would like an extension if possible after all this for the inconvenience that Norton has caused me. Grief.
Quote