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Windows 7: New graphics card - No sound

01 Sep 2015   #1
Juular

Windows 7 Ultimate x64
 
 
New graphics card - No sound

I've recently purchased a new graphics card, an NVIDIA GeForce GTX 960 and have been unable to get any sound on my PC since. I've tested my boxes, they're working fine when connected to my smartphone.

When I look up my installed audio devices, there are the NVIDIA HDMI Output Port 0 through 4, none of which are plugged in, then there are Realtek speakers, once again, not plugged in, lastly there's a Realtek Digital Output, which is set as default device.

My Bose speakers aren't detected at all. I've checked multiple times now, to be absolutely certain, they are plugged into the right port.

Any help would be absolutely amazing.


My System SpecsSystem Spec
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01 Sep 2015   #2
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi:

Disclaimer: I am just a home user, not an expert.

I had a similar symptom (no sound output) after a recent glitch that necessitated a hard shutdown.
When I rebooted, there was no audio output.

TMALSS, extensive hardware diagnostics (via F12 on this Dell box, Dell Audio diagnostics, etc.) and via device manager (including removing and reinstalling my audio devices) --> No joy, even though everything checked out OK and the tests from device manager showed that the speakers/audio were communicating with the computer, speakers were functional, etc.

On a screen-share remote session with Dell, the tech actually had a logical approach to troubleshooting.

The eventual solution was simply to DISABLE the NVidia HDMI output in device manager, as it was somehow clashing with/blocking the Realtek sound output.
The NVidia HDMI output -- which was not previously in use -- had somehow "re-enabled" itself when I rebooted after the hard shut down.

I have had no further issues for several weeks.

Caveat: I never had an issue with the system seeing any of the hardware or peripherals, including my speakers. So YMMV.

Just a thought,

MM
My System SpecsSystem Spec
01 Sep 2015   #3
Juular

Windows 7 Ultimate x64
 
 

I just tried this and it doesn't help. Disabled the HDMI output, restarted my PC, still no sound. Seems my issue has to be solved differently. Thanks anyway.
My System SpecsSystem Spec
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01 Sep 2015   #4
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Bummer.

Same symptom, different disease.

I assume you made the Realtek Audio the default, have run basic hardware diagnostics, and have checked everything in device manager, including drivers?

If all of that checks out, then I'm afraid I'll have to defer to those far more knowledgeable than I.

Sorry I couldn't help.
I hope you get it fixed.

MM
My System SpecsSystem Spec
02 Sep 2015   #5
Juular

Windows 7 Ultimate x64
 
 

Thanks for the help again, MoxieMomma. I could really use some help here, smart people from the internet. A PC without sound is like cookies without chocolate, it's just not satisfactory.
My System SpecsSystem Spec
03 Sep 2015   #6
Juular

Windows 7 Ultimate x64
 
 

Someone? Anyone? I'm normally quite the patient kind, but a PC without sound is rather frustrating, so any help would be amazing.

Also, if more info is needed, or anything from my part, I may have to be instructed what exactly it is you need me to do.
My System SpecsSystem Spec
03 Sep 2015   #7
BorisTheAnimal

Windows 7 Home Premium
 
 

Have you updated the Realtek drivers, if not grab them from your motherboards support download page.

And how about the Graphics Card, have you updated it since you plugged it in?
My System SpecsSystem Spec
03 Sep 2015   #8
fireberd

Windows 10 64 bit
 
 

The "Speakers" need to be set as the default playback device, not the digital.

The HDMI will not affect the sound unless an HDMI cable is plugged in, then Windows will change the default playback device to the HDMI. When the HDMI cable is unplugged from the PC it will switch back to Speakers.
My System SpecsSystem Spec
12 Sep 2015   #9
Juular

Windows 7 Ultimate x64
 
 

My apologies for a late response, I just needed a few days to get out of a particularly nasty flu.

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Have you updated the Realtek drivers, if not grab them from your motherboards support download page.

And how about the Graphics Card, have you updated it since you plugged it in?
All of my drivers are up-to-date. Regardless, I would get notifications whenever newer drivers are available, and immediately install them.
Quote   Quote: Originally Posted by fireberd View Post
The "Speakers" need to be set as the default playback device, not the digital.

The HDMI will not affect the sound unless an HDMI cable is plugged in, then Windows will change the default playback device to the HDMI. When the HDMI cable is unplugged from the PC it will switch back to Speakers.
If you mean in the back of my PC, I don't have anything to connect a HDMI cable to, the only external sound device connected to my PC is my speaker set.
My System SpecsSystem Spec
15 Sep 2015   #10
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Do you have the sound coming out of the right device ?


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