Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Resolution stuck on 1366x768 - no other options from which to choose.

26 Oct 2015   #1
osustw

Win7 Ent x64
 
 
Resolution stuck on 1366x768 - no other options from which to choose.

We have a Dell Optiplex 990, which has on-board Intel HD 2000 video. VGA cable goes from it to a Crestron multimedia switcher. From there, one VGA goes to a NEC M311x projector and another to a Dell 1911 monitor.

The only available resolution is 1366x768 - nothing else is listed. We've tried the most recent video driver straight from Intel and the latest one available from Dell's support page for the Optiplex 990.

If we uninstall those and reboot, the video adapter shows up in device manager as Standard VGA Graphics Adapter. And then we can change the resolution to whatever we want. For now, that is workable.

Any ideas why it's behaving as it does with the Intel HD driver?


My System SpecsSystem Spec
.
28 Oct 2015   #2
Diosoth

Windows 7 Home Premium x64
 
 

My only starter suggestion is to test another monitor if you have one and see if that has similar issues. Right now it'd be hard to tell if this is a monitor, driver or OS issue.
My System SpecsSystem Spec
28 Oct 2015   #3
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

While viewing the screen for display properties where you can select the resolution, click on Advanced Settings, then List All Modes. Select the proper resolution from the list and you should be fixed.
My System SpecsSystem Spec
.

29 Oct 2015   #4
osustw

Win7 Ent x64
 
 

Thanks for the suggestions, Diosoth and cyclops. I have not tried going directly from the PC to a monitor - I'll give that a try.

As far as going into advanced settings, I've been there many times. There aren't any other options (see first two pics). It looks like I can make a "custom resolution" for what should be a normal one.

I attached a screenshot that shows what the screen looks like with the base MS VGA driver as well.

Question - Does VGA allow for bi-directional communication with the monitor? I know if I use DVI, for instance, the monitor should spit back to the PC the resolutions it is capable of showing. Does VGA do the same thing?


Attached Thumbnails
Resolution stuck on 1366x768 - no other options from which to choose.-1366-2.jpg  
Attached Images
Resolution stuck on 1366x768 - no other options from which to choose.-1366.png Resolution stuck on 1366x768 - no other options from which to choose.-1366-3.png 
My System SpecsSystem Spec
29 Oct 2015   #5
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Second screen shot is where you need to select Advanced Settings, then select List All Modes to find all of the other screen sizes
My System SpecsSystem Spec
29 Oct 2015   #6
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here you go
Attachment 374728
My System SpecsSystem Spec
30 Oct 2015   #7
osustw

Win7 Ent x64
 
 

Thanks - I should have read your original message more closely. I've posted a pic of what I see when I go into List All Modes.

I can choose a few other resolutions. However at the resolution we want (1280x1024), the color depth is only 256 colors, so it looks like crap. I'll have a bit more time this afternoon to try a few other things out.


Attached Thumbnails
Resolution stuck on 1366x768 - no other options from which to choose.-1366-4.png  
My System SpecsSystem Spec
30 Oct 2015   #8
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

First thing I notice and question is why does the computer indicate that your monitor is a Generic Non-PnP Monitor? Gotta get that fixed before anything else is going to work.

Attachment 374819
My System SpecsSystem Spec
30 Oct 2015   #9
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

osustw, been reading your post and doing some digging. Yes, VGA supports bi-directional comms. 4 pins in the cable connectors are dedicated to that function. This leads me to question your cable. Do you have another cable you could try?
My System SpecsSystem Spec
30 Oct 2015   #10
osustw

Win7 Ent x64
 
 

For some weird reason, Dell has pulled the driver. See here:
Install driver for monitor Dell P1911 - Monitors Forum - Peripherals - Dell Community

This is exactly what I've found. I can download "a" driver, but it only has the files described in that link. I have a couple of friends who work for Dell - I just emailed them both to see if they can get their hands on the inf, as we don't have the CD anymore.

Regarding the VGA cable, we do have other cables. That said, since you mentioned that VGA does have bi-directional communication, that makes me think of a potential issue. From computer, VGA -> Crestron box. From Crestron, VGA -> Projector and VGA -> Monitor. I wonder if the Crestron box is sending out a "HEY, 1366x768 only" signal? I'll try a new VGA to the Crestron switcher.

Thanks for your suggestions. I do appreciate it!
My System SpecsSystem Spec
Reply

 Resolution stuck on 1366x768 - no other options from which to choose.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Need help on how to add Screen Resolution 1366x768
Hello, Ive recently formatted my computer and came with 2 major problems for me, one was no internet which Ive allready solved, but the issue im dealing with is that my computer before being formatted was adjusted to a screen resolution of 1366x768, now the only default resolution available are...
Graphic Cards
Can't select 1366x768 resolution
Hi. I'm running Windows 7 Ultimate 64 bit on my Lenovo Z575, which has a screen resolution of 1366x768. Unfortunately, Windows does not have the option to select this. The best I can get is 1280 x 768, but it looks awful. I know I can get this to work on this laptop because I just bought it second...
Graphic Cards
No 1366x768 resolution for my TV?
Recently I was using the VGA output on my graphics card to connect to my TV. I was able to set it to 1366x768 (custom) and it looked fine on TV. Then I discovered that my PC had HDMI out. So I decided to use that. This is when I ran into some problems. There is no option for 1366x768, and this...
Graphic Cards
Am In Need Of Higher Resolution Skill than 1366x768
Can somebody help me out on how to improve my Hp 630 PC Screen Resolution above 1366x768 ??? pls, it's urgent! God bless you as you do. Waiting for you guyz.
Graphic Cards
Cannot change my resolution back to 1366x768
Hy there.I have a Radeon 6320 HD and I cant change my resolution back to 1366x768.Now i only have 2 resolution to choose 800x600 and 1024x768.Any help please?
Graphic Cards
1366x768 resolution problem..
Hey guys, I am really sorry, I am sure somewhere in some thread you've explained this but the thing is I'm a total retard when it comes to computers :o Well, I just got an HP Compaq Presario CQ62z which resolution is supposed to be 1366x768 (15.6 inches). After installing Windows 7, the...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App