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Windows 7: Screen Tearing with AMD/ATI Graphics

16 Jun 2016   #1
Nasty7

Windows 7 Home Premium 64bit
 
 
Screen Tearing with AMD/ATI Graphics

Below is the first post of a Thread I started at the AMD site, but could not get any good answers. Located here
https://community.amd.com/thread/201562

I just reinstalled Windows 7 Vanilla to a new SSD on my Toshiba, here is the exact laptop at Toshiba
Satellite L505D-LS5007 Support | Toshiba
And here is the Speccy

http://speccy.piriform.com/results/E...1vXIBsaKXkcVlE

I have installed the proper driver that was used on the original OEM Install and am still getting some chattering when I scroll on web pages. I also have the ATI Catalyst installed but don't understand if it will be of any help. I've wasted to much time with all this just to get some simple function, what is wrong? I even had a newer driver to start with but they were both the same. Any info needed please just ask.

I also don't think I need the Catalyst, can someone advise about this if possible?

Thanks, Nasty7

Also have this Thread below, but thought maybe it was not the right content for the thread so posted here instead.
New SSD Install from Official Windows iso

If nothing else, would love to know how to Uninstall the driver and re-install a newer one. I have done this once but seems as though I did not do it properly. It installed, but don't think I followed the correct procedure.

One thing I am unsure of is the Uninstall part. I tried the "Update Driver" route but that would not work. I then Uninstalled the driver, and reinstalled the new driver all at once without reboot.

1. My question is: Should I have Uninstalled then Rebooted? Because it seems then I would not have any graphics to work with. Once Uninstalled Windows asks me to reboot.
2. If I Uninstall and Reboot, will I need to be in Safe Mode to reinstall Graphics Drivers.

I already read some of the documentation here about this, but did not see this particular information. Also read about how to install driver without Catalyst, I think this would be good for me as I don't Game, or use any graphics intense programs.

Thanks, Nasty7


My System SpecsSystem Spec
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16 Jun 2016   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Catalyst is a control panel type program. You don't necessarily need it, and it can be safely uninstalled.

Rebooting after you've uninstalled your graphics drivers is important because it completes the uninstall. Don't worry, when you reboot, your laptop will use the standard VGA adapter drivers to give you a screen. You don't need to be in Safe Mode to reinstall your drivers. The regular Windows boot will be fine. You just won't have the fancier graphics available with the standard VGA adapter, but it is fine to install your new graphics drivers with.

Incidentally, you should only use graphics drivers from your laptop's manufacturer, not from anywhere else. The Toshiba drivers may have been optimized for the laptop. Using other drivers may be depriving you of features, or they may not work as well.
My System SpecsSystem Spec
16 Jun 2016   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Agree with Mellon Head about everything he said, if you do want to install your drivers without Catalyst this may be useful as well,

AMD Graphics Drivers - Install Without Catalyst Install Manager
My System SpecsSystem Spec
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17 Jun 2016   #4
Nasty7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Rebooting after you've uninstalled your graphics drivers is important because it completes the uninstall. Don't worry, when you reboot, your laptop will use the standard VGA adapter drivers to give you a screen. You don't need to be in Safe Mode to reinstall your drivers. The regular Windows boot will be fine. You just won't have the fancier graphics available with the standard VGA adapter, but it is fine to install your new graphics drivers with.

Incidentally, you should only use graphics drivers from your laptop's manufacturer, not from anywhere else. The Toshiba drivers may have been optimized for the laptop. Using other drivers may be depriving you of features, or they may not work as well.
Thanks Mellon Head that is exactly what I needed to know, I'm still timid with these things.

As far as using Graphics Drivers from my laptop's manufacturer, that's what I am using now, but having screen-tearing issues and have no idea why? And, there are no Drivers for graphics at the official Link I provided, I got them from "Driver Magician" Folder that I used to backup drivers from OEM Install, and compared the version. Another Advisor here also looked for me to see if I was just missing them...AddRAM I think. So don't waste to much time looking for them, I think there is another issue as you will see below.
http://support.toshiba.com/support/m...eeText=2520796

Was also having this issue with a slightly newer driver I got from another source, they were official AMD Drivers with the Catalyst as far as I could tell. I scanned them after download if that matters, and checked the site reputation with Virustotal. I was also pointed to the newest drivers at the AMD site, but as you say, I also don't think they will help.
Legacy

IMPORTANT NOTE: One thing to note, it seems only on "websites while scrolling" that this happens, any ideas?
My System SpecsSystem Spec
17 Jun 2016   #5
Nasty7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Agree with Mellon Head about everything he said, if you do want to install your drivers without Catalyst this may be useful as well,

AMD Graphics Drivers - Install Without Catalyst Install Manager
Thanks for the link, I did see this and love it! Great information to have.
My System SpecsSystem Spec
17 Jun 2016   #6
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Quote   Quote: Originally Posted by Nasty7 View Post
IMPORTANT NOTE: One thing to note, it seems only on "websites while scrolling" that this happens, any ideas?
It could be your browser that is causing this. What browser are you using?
My System SpecsSystem Spec
18 Jun 2016   #7
Nasty7

Windows 7 Home Premium 64bit
 
 

Using Chrome, and just tested this in Firefox and IE. Firefox had the same exact problem, IE not so bad, a bit chattery/jumpy, but no screen tearing.

I wonder if this has anything to do with running a new SSD, and just learned that my laptop is only SATA2 and thought it was SATA3 for some reason. Would that create an issue with the speed in which the pc can handle the scrolling speeds being processed? Here is a quote from the "Samsung_SSD_White_Paper"

"SATA 2.0, also known as SATA 3Gb/s, is the second generation of the SATA specification. Released in 2004, it is capable
of communicating at up to 300MB/s. This revision also introduces Native Command Queuing (NCQ), a feature that
improves multitasking performance. SATA 2.0 is more than capable of handling the best hard drives on the market, but
it is easily overwhelmed by the onslaught of Flash devices (SSDs) that are now popular. Computers purchased in 2005 or
later are likely equipped with SATA 2.0 support."


I can live with this if it is indeed what is going on, it's not that bad. Only a little tearing in one Horizontal Line across Text. I might have purchased something else had I known though, like a high quality HDD.

Thanks guys, Nasty7
My System SpecsSystem Spec
19 Jun 2016   #8
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Try turning off "Hardware Acceleration" in your browser and see if that helps.
My System SpecsSystem Spec
19 Jun 2016   #9
Nasty7

Windows 7 Home Premium 64bit
 
 

Tried it with no success? Thanks for the suggestion though because I meant to try this early on and forgot.
My System SpecsSystem Spec
19 Jun 2016   #10
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Firefox has an option for smooth scrolling, if I recall correctly. You could try setting that.

And your hard disk wouldn't cause a problem like this. It would mostly cause slowdowns in booting and program load times, in relation to a faster drive. Basically, you wouldn't have the speed of data access that you would out of a faster drive. But it won't affect your browser.
My System SpecsSystem Spec
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 Screen Tearing with AMD/ATI Graphics




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