Laptop GPU issue, hangs and crashes

prazza1 · 24 Oct 2016

Hello all,
I registered at this awesome website to post my issue, sorry for my bad English
So I Have a laptop named HP Pavilion dm4 Beats Edition, coming with Intel core i5 2450m 2.5 Ghz with integrated Intel HD 3000, 4GB RAM, 500GB HHD, and a dedicated Radeon HD 7470m.
*The issue started yesterday when I was surfing the internet with the Radeon activated ( I use Fixed switchable graphics mode in BIOS) and my laptop suddenly hanged, with the fans spinning so loudly. I force-shutted it via the power button. when I pressed again to restart, it freeze at Windows 7 logo (the flag).
I Tried to format multiple times, with multiple OS (Win 7, 8.1, 10) and install multiple drivers ( from HP, from AMD) with no avail.
I contacted a tech guy and he told me that GPU hanging is a sign of imminent death.
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However, I'm now writing this topic with the Radeon on, after I let the laptop rest for several hours. and it works fine,didn't test a GPU-heavy application. What could it be? Imminent Radeon death? Overheating?
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Thanks in advance!
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Edit: About temperatures: Normally the GPU stays at 50 idle ( I mostly switch to Intel Integrated HD when browsing), and 75-80 while gaming ( I underclock the GPU using MSI Afterburner to avoid heat), and CPU 55 idle and 70 under load (limited at 50% of its power to reduce heat too)
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EDIT2: I player skyrim for half an hour, everything is alright. This is so puzzling!
EDIT3: It crashed again, but I was able to restart with Radeon, using a suboption inside F8 menu (don't know since my windows isnt English) (maybe its "last known good configuration)
EDIT4: Tested it this morning, I can use it for like 15 minutes then it hangs with either AMD driver didn't respond and it recovered, or Nothing at all.

ICIT2LOL · 26 Oct 2016

Hello and welcome prazza mate that machine uses Intel HD 3000 graphics and I am assuming it is based on a Radeon series graphics chip. Have you tried downloading the driver for it - Search downloads make sure you pick the correct OS and bit size.

What I don't understand is why you are using the BIOS to set the graphics up it should run fine with the Intel set up. That is because unless I am terribly mistaken that CPU contains the graphics chip http://ark.intel.com/products/53450/...up-to-3_00-GHz

prazza1 · 27 Oct 2016

ICIT2LOL,
Thanks for replying to my thread,
Its a switchable graphics laptop. I have an integrated intel HD3000 with another "powerful" card, that is the Radeon HD 7470. I use BIOS to determine if I want to switch between the intel and amd manually via catalyst control center, or Dynamic, as you select each process if it runs on intel or radeon.

I took the laptop to a tech guy, he cleaned its interior and checked thermal paste etc.. but it's still hanging at the radeon card, so it's dead.

ICIT2LOL · 27 Oct 2016

Ok must be like my Asus ROG laptop it has dual GPU's I was not sure that they were introduced with the Intel 3000 HD series chips so I suppose it will have to be the Intel as most dedicated GPU chips I have come across are soldered to the board

I suppose you could try updating the driver though Downloads for Intel(R) HD Graphics 3000 and I know my 4000 and 5000 series graphics do come with a GUI of a sort that you can control the graphical output to some extent maybe the 3000 does too.
Intel(R) HD Graphics and Intel(R) Graphics Media Accelerator Drivers