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Windows 7: Issues with AMD Crimson Software, GPU drivers refuse to install.

4 Weeks Ago   #1
Nitesco

Windows 7 Home Premium 64bit
 
 
Issues with AMD Crimson, GPU drivers can't be updated normally.

What should be a routine installation for AMD's GPU drivers now only results in this instead.Issues with AMD Crimson Software, GPU drivers refuse to install.-installmanagerapp_2016-11-04_09-41-15.png

That is a screenshot from the latest 16.11.1 drivers right from AMD's site, yet the video drivers themselves won't even show up in the installer!. Potential problems with video drivers are usually solved by using Display Driver Uninstaller, followed by a fresh install. However, not even use of DDU is helping this time around. I have also attempted to use AMD's own Clean Install Utility, but this has not helped either.

I've tried installing as Admin, did not work. I've disabled Microsoft Security Essentials before trying to install, still didn't work. I've even disabled my Intel HD Graphics before trying to install these, with no improvements. I don't understand what's going on, and the only thing I can pick up from what the Install Manager is doing (or NOT doing, in this case), seems to be that it doesn't even think my video card is installed.

If it helps, my current AMD drivers are 16.9.2. I should say that while newer games do work with this version with few to no issues, a particular weekend closed beta test is asking that I update to the latest AMD drivers, hence the thread.




My System SpecsSystem Spec
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4 Weeks Ago   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

A couple of things that I can think of...

1. Does the Crimson Control Panel load? If so, have to tried to update from within Crimson?
2. You say your drivers are 16.9.2, are they still installed?
3. Have you turned off the Intel HD internal card in BIOS? Is that possible?
4. Have you tried to update your drivers using a version one down from the newest ones, just to see if they will install? Perhaps there is a problem with the driver package installer on the newest set of drivers. I haven't tried to upgrade recently, but did have a problem with a recent driver pack, and had to roll back until a newer set came out.
5. Have you tried reseating your graphics card, and checking that the power connections are secure?
My System SpecsSystem Spec
4 Weeks Ago   #3
Nitesco

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
A couple of things that I can think of...

1. Does the Crimson Control Panel load? If so, have to tried to update from within Crimson?
2. You say your drivers are 16.9.2, are they still installed?
3. Have you turned off the Intel HD internal card in BIOS? Is that possible?
4. Have you tried to update your drivers using a version one down from the newest ones, just to see if they will install? Perhaps there is a problem with the driver package installer on the newest set of drivers. I haven't tried to upgrade recently, but did have a problem with a recent driver pack, and had to roll back until a newer set came out.
5. Have you tried reseating your graphics card, and checking that the power connections are secure?
1. Crimson Control Panel actually loads just fine. Attempting to update within Crimson only gets me the same result as downloading the driver package from AMD's site.

2. 16.9.2 drivers are definitely installed. As seen here.
Issues with AMD Crimson Software, GPU drivers refuse to install.-radeonsettings_2016-11-05_17-55-22.png

3. I don't think I can actually turn off the Intel HD internal card in the BIOS, but I will check later.

4. I do believe I attempted to roll back drivers and the GPU drivers still would not install, but I will give that a shot. I've read about at least one instance where someone rolled back (it was likely with a clean install following DDU) and successfully installed later drivers.

5. Yes, I've attempted reseating and reconnecting the card. I can say with certainty that my GPU has no connection issues otherwise, I would have some trouble playing any games.


My System SpecsSystem Spec
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4 Weeks Ago   #4
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

I guess now I'm a little confused. You have 16.9.2 installed, but are trying to install 16.11, right? And you've tried to uninstall 16.9.2 and upgrade, but it is not installing the new driver?

Will 16.9.2 uninstall at all? I don't quite understand how you've tried to reinstall the drivers and failed, but still have 16.9.2 on your machine after using DDU and the AMD Uninstall Utility. Did you reinstall 16.9.2?
My System SpecsSystem Spec
4 Weeks Ago   #5
Nitesco

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
I guess now I'm a little confused. You have 16.9.2 installed, but are trying to install 16.11, right? And you've tried to uninstall 16.9.2 and upgrade, but it is not installing the new driver?

Will 16.9.2 uninstall at all? I don't quite understand how you've tried to reinstall the drivers and failed, but still have 16.9.2 on your machine after using DDU and the AMD Uninstall Utility. Did you reinstall 16.9.2?
Sorry, I should have been a bit clearer about this. There was a trick that did allow me to update to the 16.9.2 drivers from September 22nd, and I was trying to remember what it was. Then I recalled it while typing this up. It involved going through the Device Manager and using the "Update Driver Software" option, and pointing this toward the driver package for my GPU. Here's a shot with some leftover text from the last time I did this with the 16.9.2 drivers.
Issues with AMD Crimson Software, GPU drivers refuse to install.-mmc_2016-11-06_04-18-24.png

It's a strange workaround. And I know this also doesn't answer how the Crimson Control Panel is installed right now. It may have been done through a similar fashion as above.

Suppose this should now be a matter of finding out why drivers won't install normally. I'm changing the thread title to reflect this.


My System SpecsSystem Spec
4 Weeks Ago   #6
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

[QUOTE=Nitesco;3295093]
Quote   Quote: Originally Posted by Mellon Head View Post
Suppose this should now be a matter of finding out why drivers won't install normally. I'm changing the thread title to reflect this.
Well, you have me stumped. Hopefully, another Radeon user will happen by with some intelligent advice. Sorry I can't help more.
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 Issues with AMD Crimson Software, GPU drivers refuse to install.




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