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Windows 7: Win 7 x64 crashing my HD 5970

07 Jan 2010   #1

Windows 7 x64 Home Premium
 
 
Win 7 x64 crashing my HD 5970

Hi,

A couple of days ago I build a new system with the following specs:
Intel Core i7 920
ASUS P6T Deluxe V2
OCZ Platinum XTC 6GB DDR3-1600 CL7 triple kit
Sapphire Radeon HD 5970 2GB
Western Digital Raptor 150GB
Creative Sound Blaster X-Fi Xtreme Gamer Fatal1ty Professional
Thermaltake Armor SLI Black Window
Corsair HX1000W
Thermalright Ultra-120 eXtreme 1366
Microsoft Windows 7 Home Premium 64-bit NL Upgrade

At first I thought the Graphics card was broken because it kept locking up the screen whenever I entered something 3D, but after days of testing and even buying a new PSU, I know it might be Windows 7 x64 causing a conflict.

I have done all the usual tests, memtest86+, reseating card, fresh windows install, windows updates, tried all graphics card drivers after driver sweeper, disabling windows aero and UAC, Giving the card more vcore, ddr3 on the proper voltage, flashed the bios to latest version, installed latest chipset drivers, ran everything in the system on stock speeds, temperatures are low. Everything in my computer seems perfect.

Hereís the scenario:
I run driver sweeper in Safe Mode, reboot;
I install the graphics card drivers, reboot;
I run benches and a game perfectly fine, maxed out, with the graphics card working on full load and both GPUs;
I perform a different task in Windows (like using IE or installing a program, no matter what task);
I canít run a single 3D driven application, everything locks up, and the card becomes unusable;

This issue remains until I sweep the drivers again, and reinstall them.
Surely this must be a Windows problem, as the card with its drivers run flawlessly before I start using windows. There's not much to see in the Event Viewer as its a lock up, not a BSOD.

My System SpecsSystem Spec
07 Jan 2010   #2
Microsoft MVP

Win 7 Ultimate x64
 
 

Danny welcome to the forums.

Are you using the driver off the cd or the latest Catalyst 9.12 from ATI? A better option might be to try if you haven't the catalyst 9.12 Hotfix driver,

http://support.amd.com/us/kbarticles...912Hotfix.aspx

Also rumor has it that the Catalyst 10.1 is supposed to come out some time today, so maybe wait a bit and see if it does. When it does it will be posted here,

http://www.sevenforums.com/graphic-c...ndows-7-a.html

shortly after release.
My System SpecsSystem Spec
07 Jan 2010   #3

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by stormy13 View Post
Danny welcome to the forums.

Are you using the driver off the cd or the latest Catalyst 9.12 from ATI? A better option might be to try if you haven't the catalyst 9.12 Hotfix driver,

http://support.amd.com/us/kbarticles...912Hotfix.aspx

Also rumor has it that the Catalyst 10.1 is supposed to come out some time today, so maybe wait a bit and see if it does. When it does it will be posted here,

http://www.sevenforums.com/graphic-c...ndows-7-a.html

shortly after release.
Thanks for the welcome stormy

I have tried all available drivers after a driver sweep, and even after a fresh install, same outcome. Something corrupts the drivers perhaps, as they work without issues initially, until I do something in windows.
My System SpecsSystem Spec
.


07 Jan 2010   #4

Vista Ult64, Win7600
 
 

Hi, are you sure Windows is not reinstalling the Windows update drivers.
My System SpecsSystem Spec
07 Jan 2010   #5

SEVEN x64
 
 

not sure if your problems are related to this, but its worth a shot...

''driver sweeper'' appears to be an issue while installing / updating 5 series ATI drivers.

ive had no end of weird issues while using it, i never even thought that was a factor, but after relaying my issues on various tech sites it seems the use of ''driver sweeper'' corrupts the drivers.

here's the driver install process i was directed to use.

Quote:
If you have been using Sweepers you've probably corrupted your Windows driver profile so you may have to reset it..... If that is the case then I would suggest its user error and the next driver set will have to same issue.

Try this to reset, if this fails a OS re-install may be the only way to correct the issue. I'm assuming you're using either Vista or Win 7.

Go to Control Panel - System - Advanced System Settings - Hardware (tab) - Device Installation Settings, choose "Never install a driver from Windows Update and apply.

Uninstall Driversweeper and slap your forehead.

Express uninstall all ATI software from add remove programs.

Reboot.

Let Windows install WDDM drivers automatically. (Its Sweeping during this process that potentially can cause major issues.)

Reboot if asked.

Go to device manager and remove your card from there selecting delete driver software from this pc as you go.

Reboot

If windows installs WDDM drivers again repeat above step until windows stops auto installing drivers and asks you for them instead.

This should reset your borked driver profile in Windows, and you should be able to install the 9.12's now.

Once you've done this you will find you can update drivers without uninstalling first with no issues. Every time you uninstall drivers now Windows will load in VGA mode and ask you for drivers which is how it should be. If you must use Sweepers then they should no longer cause issues.
im just waiting on the new 10.1 cat's (which were due today) & i'll be giving this a shot myself....
My System SpecsSystem Spec
07 Jan 2010   #6

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by jfar View Post
Hi, are you sure Windows is not reinstalling the Windows update drivers.
I have no idea, could you elaborate please?
My System SpecsSystem Spec
07 Jan 2010   #7

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by skunksmash View Post
not sure if your problems are related to this, but its worth a shot...

im just waiting on the new 10.1 cat's (which were due today) & i'll be giving this a shot myself....
Interesting, but would a fresh windows install with newly installed drivers have to work? I have done that before.
My System SpecsSystem Spec
07 Jan 2010   #8

Windows 7 x64 Home Premium
 
 

The Device Installation Settings were set to automatically download drivers....

So could it be that when I install new drivers, windows messes with them because of this setting?
My System SpecsSystem Spec
07 Jan 2010   #9

SEVEN x64
 
 

Quote   Quote: Originally Posted by DannyHvE View Post
Quote   Quote: Originally Posted by skunksmash View Post
not sure if your problems are related to this, but its worth a shot...

im just waiting on the new 10.1 cat's (which were due today) & i'll be giving this a shot myself....
Interesting, but would a fresh windows install with newly installed drivers have to work? I have done that before.
well TBH mate, nothing is for sure with ATI....... the plethora of different issues ppl see are just far too long to list.

i personally REFUSE to reinstall windows to get a driver working, if this is infact what i find to be the only way to get them working properly i shall be selling my card & heading back over to Nvidia.

it seems your issues are with 3D function, not 2D (which a lot of problems are related too)..... but i'd carry out the above install process (not the OS reinstall) & then at least you can rule out driver incompatibility as a factor..
My System SpecsSystem Spec
07 Jan 2010   #10

Windows 7 x64 Home Premium
 
 

Will do, thanks a lot for the info. I'll report back soon.
My System SpecsSystem Spec
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 Win 7 x64 crashing my HD 5970





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